16 | Assembling the Power Adapter
Troubleshooting | 17
Troubleshooting
SYMPTOM
POSSIBLE CAUSES SOLUTIONS
One (or both)
hearing aids
unexpectedly
drops out
of audio
streaming.
Hearing aids may
be on the edge of
wireless range.
Move closer to Mini Remote
Mic.
Battery level in
hearing aid can
no longer support
audio streaming.
• Replace hearing aid
battery with new one.
• Recharge your hearing
aid, if applicable.
Large object, such
as furniture or a wall,
may be degrading
signal.
For best performance, your
hearing aids should be
within line-of-sight of Mini
Remote Mic.
Wireless connection
with Mini Remote
Mic was lost.
To restart the audio stream,
follow steps in the
Start/
Stop Audio Streaming
section.
Streamed
audio quality
is distorted.
Low battery level in
Mini Remote Mic.
Recharge Mini Remote Mic.
Audio stream
is too loud or
too soft.
Volume streamed
from Mini Remote
Mic to hearing aid
not optimal.
Adjust the stream volume
via Thrive Hearing Control
app, Starkey Hearing
Technologies Remote, or
hearing aid user controls.
Difficult to
hear speaker
in noisy
environments.
Mini Remote Mic
may be too far from
speaker.
Move Mini Remote Mic
closer to speaker’s mouth.
Mini Remote Mic
may be covered by
clothing or poorly
positioned.
Provide clear access
from Mini Remote Mic to
speaker’s voice.
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Assembling the Power Adapter
Starkey Hearing Technologies Mini Remote Microphone
may include a variety of plug configurations for
use in different countries. If the power adapter
requires assembly:
1. Select the appropriate plug
configuration used in your
country.
2. Slide the plug onto the
power adapter until it snaps
into place.
3. To remove the plug, press
the tab and slide the plug
away from the cable.
