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LIMITED EQUIPMENT WARRANTY
Star Manufacturing [as well as its subsidiaries,
Toastmaster and Holman] warranties new products to
be free from defects in material and/or workmanship
for a period of one [1] year from the date of original
installation, except as noted below. Defects that
occur as a result of normal use, within the time period
and limitations defined in this warranty, will at Star’s
discretion have the parts replaced or repaired by Star or
a Star-authorized service agency.
THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS.
Repairs performed under this warranty are to be
performed by a Star authorized service agency. Star
will not be responsible for charges incurred or service
performed by non-authorized repair agencies. In all
cases, the nearest Star-authorized service agency must
be used. Star will be responsible for normal labor charges
incurred in the repair or replacement of a warrantied
product within 50 miles (80.5 km) of an authorized
service agency. Time and expense charges for anything
beyond that distance will be the responsibility of the
owner. All labor will need to be performed during regular
service hours. Any overtime premium will be charged
to the owner. For all shipments outside the U.S.A. and
Canada, please see the International Warranty for specific
details. It is the responsibility of the owner to inspect and
report any shipping damage claims, hidden or otherwise,
promptly following delivery. No mileage or travel charges
will be honored on any equipment that is deemed
portable. In general, equipment with a cord and plug
weighing less than 50 lb. (22.7 kg) is considered portable
and should be taken or shipped to the closest authorized
service agency, transportation prepaid.
PORTABLE EQUIPMENT EXAMPLES
WARRANTY EXCLUSIONS
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.
• Any product which has not been used, cleaned,
maintained, or installed in accordance with the directions
published in the appropriate installation sheet and/
or owner’s manual as well as national and local codes,
including incorrect gas, electrical, or water connection. Star
is not liable for any unit which has
been mishandled, abused, misapplied, subjected to
chlorides, harsh chemicals, or caustic cleaners, damaged
from exposure to hard water, modified by unauthorized
personnel, damaged by flood, fire, or other acts of nature
[or God], or which have an altered or missing serial number.
• Installation, labor, and job checkouts, calibration of heat
controls, air and gas burner/bypass/pilot adjustments, gas
or electrical system checks, voltage and phase conversions,
cleaning of equipment, or seasoning of griddle surface.
• Replacement of fuses or resetting of circuit breakers,
safety controls, or reset buttons.
• Replacement of broken or damaged glass components,
quartz heating elements, and light bulbs.
• Labor charges for all removable parts in gas charbroilers
and hotplates, including but not limited to burners, grates,
and radiants.
• Any labor charges incurred by delays, waiting time, or
operating restrictions that hinder a service technician’s
ability to perform service.
• Replacement of items subject to normal wear or items
that can easily be replaced during a daily cleaning routine,
such as but not limited to knobs, bulbs, fuses, quartz
heating elements, baskets, racks, and grease drawers.
• Components that should be replaced when damaged
or worn, but have been field-repaired instead [eg. field-
welded fry pots]
• Any loss of business or profits.
PRODUCTS
PARTS LABOR
Star-Ultra Max® fryers, griddles,
charbroilers, and hotplates
2 years 2 years
Star-Max® fryers, griddles, char-
broilers, and hotplates
2 years 2 years
Jetstar® popcorn poppers
2 years 2 years
Staltek™ roller grill coatings
5 years
Cast iron grates, burners; and
burner shields
180 days
Star, Toastmaster, or Holman
parts sold to repair equipment
90 days
Service First
1 year
The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.
2M-Z21647
∙
Rev. E
∙
01.2019
• 514LL fryer
• 15MC and 18MCP hot food
merchandisers
• QCS1, QCS2, and RCS2 toasters
• 16PD-A pretzel merchandisers
• Condiment dispensers
except HPD- and SPD-series
models
• All pop-up toasters
• All pastry display cabinets
• All heat lamps
• J4R popcorn machine
• 12NCPW and 15NCPW nacho
merchandisers
• Nacho cheese warmers
except 11WLA-series models
• Specialty food warmers
except 130R, 11RW, and 11WSA
models
• All butter dispensers
• All nacho chip merchandisers
• All accessories
CONTACT
Should you require any assistance regarding the
operation or maintenance of any Star equipment;
write, phone, fax or email our service department. In
all correspondence mention the model number and
serial number of your unit, as well as the voltage or
type of gas you are using.
Business hours are 8:00 a.m. to 4:30 p.m. Central
Standard Time (CST)
Telephone: (800)-264-7827
Fax: (314)-781-2714
Email: [email protected]
www.star-mfg.com
