5
Troubleshooting
If you cannot see the “CP201x USB to UTRA bridge” in device manager, ensure the USB cable
connect to the reader properly and the reader LED is on.
If you see a (!) symbol at the side of the “CP201x USB to UTRA bridge” in device manager, this
indicates that the PC is not able to run the driver properly. You can try:
1.
Re-install the driver as it may be corrupted.
2.
Connect to another USB port of the PC.
Using the reader
Tag placement
To ensure the tag read and write operations can be perform with a consistent performance, please
ensure to place the tag’s whole inlay within the surface of the reader.
Running the demo software
Connect the reader to the PC using the USB cable before running the test tool.
Upon successful connection of the test tool with the reader, you will be able to hear two beeps from
the reader. A pop up window will be shown as followed:
