FT5X User Guide
4.
Frequently Asked Questions
Q: how long do I wait till I am able to make a phone call or a fax?
A: switch on power, when the Status indicator turns dark and the Network indicator lights
continuously. The system goes into normal. network registration succeed.
Q: What will happen if I make a wrong connection to Telephone socket and PSTN socket?
A: No mistake is allowed for connections of Telephone socket (connecting telephone) and
External line socket (TRUNK). Wrong connection may cause system failure and may cause
permanent damage to the unit.
Q: Why does the device always send the FAX as a voice outgoing call?
A: Some outdated FAX cannot send the identification tone, the user must add the “*01*”
before the number to prompt the system this call is FAX call (Such as *01*Number).
Q: Why does the device always make the voice outgoing call when user makes the data call?
A: Some
outdated Modem cannot send the CNG identification tone, so the user should add the
“*02*” before the number to prompt the system this call is Data call (Such as *020*Number).
Q: Is it possible to transmit fax via GSM by any SIM card?
A: Before using GSM fax function, the user makes sure that:
(a) For sending faxes, ensure SIM card data transmission service is available (GSM
network support is required)
(b) For receiving, ensure SIM card fax receiving service is available. (GSM network support
is required; usually this function needs dual number with one SIM card – one voice
number and one fax number. For fax receiving, only fax number is used. Voice number
is not expected for fax receiving.)
Q: What type of fax machine do I need to use?
A: FT5X is in line with G3 fax criteria. Any compatible G3 standard fax machine is OK.
Q: When I use GSM fax, is it possible to fax like desktop fax machine, i.e. make a phone call
before sending faxes?
A: Not possible. FT5X does not support GSM voice/ fax switch over function. This function
requires GSM/GPRS network supporting TS61 (allowing user to make phone call while faxing).
So, when sending faxes, please press down Start key immediately after complete your
number; when receive faxes, please set fax machine to Auto receive mode.
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