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As soon as you have purchased the patio cleaner, we
recommend that you check to make sure it is intact and
that you read the operating instructions carefully before
using it. The purchase receipt for this product is to be
retained and must be presented if making a claim under
the terms of the Smart Marketing Group (SMG) warranty.
Bank account statements are not acceptable for proof
of purchase.
This warranty does not cover patio cleaners intended for
hire. The warranty will under no circumstances extend to
reimbursement or payment of damages, whether direct,
indirect or consequential. The warranty is void if there is
evidence the patio cleaner has been modified or tampered
with in any way or used with unauthorised accessories
without our consent.
SMG declines any responsibility or liability whatsoever
arising from misuse or abuse, negligent handling of the
patio cleaner or if the product has not been installed or
failure to comply with the relevant safety, operating,
setting and maintenance instructions (see further in
this manual).
The warranty does not extend to installation or
disconnection costs. The warranty does not cover a loan
unit or recompense of loss of income while unit is being
assessed, serviced or replaced.
Any item sent freight forward/collect for repair will be
refused. Warranty repairs are free of charge, provided
the appliance is delivered to our service department or
authorised service agent. The patio cleaner will need to be
returned, adequately protected in a box. SMG will not be
responsible for any in-transit loss or damage. Assistance
under the warranty will only be made available if the
request is made to our customer service team on the
contact numbers listed below and proof of purchase
is provided.
This is a repair only warranty you will need to take
the patio cleaner to the authorised service agent after
contacting our customer service centre.
If the product includes various accessories or components,
only the defective accessory or component will be replaced
or repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality,
grade and composition where an identical part or
component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
Damage caused by third party accessories is not covered
under this warranty.
Damage caused to attached equipment or third party
accessories will not be covered under this warranty.
Rust and corrosion are not covered under this warranty.
If a warranty fault is found, the freight cost will be credited
to the owner. If no fault is found, the product will be
returned and any costs associated with the service will be
charged to the owner.
Blockages caused by spider webs, insects, dirt,
accumulated dust and dried or gummed detergent are not
covered by warranty. SMG reserves the right to replace
or repair the appliance within the warranty period. Parts
found to be defective due to a manufacturing fault will be
replaced free of charge.
In the event of SMG choosing to replace the appliance, the
warranty will expire at the original date of purchase. If no
warranty fault is found the owner will be advised and the
product will be returned and any costs associated with the
service will be charged to the owner.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. The
benefits of this warranty are in addition to any rights
and remedies imposed by Australian State and Federal
legislation that cannot be excluded.
In New Zealand, this SMG warranty is in addition to the
conditions and guarantees which are mandatory as implied
by the New Zealand Consumer Guarantee Act 1993.For
service, spare parts or product information please contact
customer service:
Australia: 1300 660 457
New Zealand: 0800 474 876
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
[email protected]
COMPLETE WARRANTY STATEMENT – PATIO CLEANER
