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INTRODUCTION
Dear Customer,
Thank you for purchasing this patio cleaner which has
passed through our extensive quality assurance processes.
Every care has been taken to ensure that it reaches you
in perfect condition. However, in the unlikely event that
you should experience a problem, or if you require any
assistance, please do not hesitate to contact us;
If you have a problem, call customer service
do not return this patio cleaner to the place of
purchase.
NOTE:
For convenience we suggest taking a photocopy of
your purchase receipt as the original may fade
CUSTOMER SERVICE
Australia: 1300 660 457
New Zealand: 0800 474 876
Operating times: Monday – Friday | 8.00am - 5.00pm
Australian Eastern Standard Time (AEST)
Due to continual product development the product you
purchased may differ slightly from the one noted in the
manual and images.
EXPRESS WARRANTY STATEMENT -
PATIO CLEANER
You are not required to do anything to register your patio
cleaner purchase. Please attach the purchase receipt to
this manual and ensure both are kept safe. We hope you
enjoy your new patio cleaner, and if you have any problems
call customer service on the above phone numbers. Do not
return to place of purchase.
Smart Marketing Group Pty Ltd (SMG) warrants that this
patio cleaner will be free from manufacturing faults or
defects for 12 months, from the date of purchase, providing
original purchase receipt is kept and shown when needed
and is subject to the terms and conditions below.
If a warranty fault appears within the warranty period,
SMG reserves the right to replace or repair the product.
In the event that SMG chooses to replace the product,
this original warranty will expire at the original date of
purchase. If the product includes various accessories or
components, only the defective accessory or component
will be replaced or repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality,
grade and composition where an identical part or
component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
What is covered.
• Manufacturing fault or defect.
How to claim under this warranty.
• Call customer service.
• Ensure you have the following: Original purchase receipt,
Model of patio cleaner, Serial number of
patio cleaner.
• Discuss the issue.
• Customer service will advise which authorised service
agent to take the patio cleaner to provided the issue
is a warranty one.
• Take patio cleaner to authorised service agent
for repair.
What is not covered.
• Use of Patio cleaner for hire.
• Damage due to not cleaning or caused by dirty water.
• Damage caused by negligence, misuse, abuse or
accident.
• Any corrosion or rusting.
• Damage caused by incorrect set up and start up.
• Replacement parts due to general wear and tear.
• Patio cleaners with serial number defacement,
modification or removal.
• Patio cleaners which have been serviced by other than an
authorised SMG service agent.
• Patio cleaners with no original purchase receipt.
• Patio cleaners which have been on sold,
not original purchaser.
• Damage due to non-servicing of patio cleaner as is
required by this manual.
• Damage caused by the incorrect fitting of accessories.
• Damage caused by overloading, overworking
the patio cleaner.
• Damage to attached equipment or third
party accessories.
• Damage caused by attached equipment or
third party accessories.
• Loan unit whilst warranty servicing is carried out.
• Loss of income due to warranty servicing.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
