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SSE Smart Energy Tracker, Quick Start Manual

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SSE Smart Energy Tracker Quick Start Manual Download Page 30

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Where can I find more 

information on Smart?

To find out more about Smart, visit:

sse.co.uk/smart

For further information about your new Smart metering 
system, please refer to our Smart videos on our website:

What is a Smart meter? 

sse.co.uk/energy/smart-meters

Learn more about using your Smart Energy Tracker 

sse.co.uk/energy/smart-meters/getting-started

See what impact your changes make 

sse.co.uk/help/energy/meters/smart-meters

What to expect on the day of installation 

sse.co.uk/energy/smart-meters/installing-your-smart-meter

Summary of Contents for Smart Energy Tracker

Page 1: ...Your Smart Pay As You Go Quick Start Guide...

Page 2: ...your smart meter 09 What to do if your top up does not work 11 How to activate emergency credit 15 How to re enable your supply 18 How to view your tariff information 19 How to view your debt screens...

Page 3: ...ny days of usage you have left Set targets for your energy use 6 5 4 2 3 1 Meet your new Pay As You Go Smart Energy Tracker Colour display Here s where you get to see all the information about your en...

Page 4: ...rget amber or over red Setting a target Guide to Smart Energy Tracker Icons 22 10 16 21 55 75 Your Target 8p hr Threshold 6p hr Source Daily Budget 1 25 Target 1 25 Average Usage Below target Low Cred...

Page 5: ...ed to call us on 0345 026 0677 so we can connect it remotely Getting connected Keeping an eye on your energy spend The great thing about the Smart Energy Tracker is that it gives you control of your e...

Page 6: ...came with your Smart Energy Tracker Replace the cover 2 3 Plug in the mains adapter Get going Your Smart Energy Tracker should power on itself If not just press and hold OK Only use the USB adapter t...

Page 7: ...a SET it simply means your Smart Energy Tracker 22 10 16 21 55 75 All Done Your meter and your Smart Energy Tracker are now paired up Skip Tutorial View Tutorial Now 5 p hr Here s your current electri...

Page 8: ...Pay As You Go Smart Electric Meter 8 Meet your new Pay As You Go Smart Gas Meter Meet your new Pay As You Go Smart Electric Meter Button A Button B 8 Meet your new Pay As You Go Smart Gas Meter Meet y...

Page 9: ...p your gas and electricity meters topped up to make sure your supply doesn t stop Below are the following ways in which you can top up your meter PayPoint Take your Smart Pay As You Go card and pay ov...

Page 10: ...ly credit period If your credit runs out before that please top up You will need to pay for any energy you use during the friendly credit period when you next top up Friendly credit Emergency credit T...

Page 11: ...art Pay As You Go Team 0345 026 0677 they will be able to tell you what it is over the phone You can enter your Top Up Code in two separate ways via your Smart Energy Tracker SET or via your meters Yo...

Page 12: ...en press OK and enter your Top Up Code by using the up and down buttons to scroll through the numbers Press OK to move to the next box Finally once all numbers have been entered a box will appear sayi...

Page 13: ...d use button A to increase the digit and button B to move on to the next digit If an incorrect digit is entered press button B to scroll back through the UTRN Once the full UTRN number has been entere...

Page 14: ...button to scroll down to new payment and press the right hand button to enter 1 2 3 Use the left button to increase the digits while entering the UTRN number and the centre button to move on to the n...

Page 15: ...SET When on the home screen of your SET press OK Select the relevant fuel Electric or Gas and press OK Select Your Account and press OK Select Your Credit and press OK Emergency credit will show as a...

Page 16: ...e prompt to accept the emergency credit 1 2 The emergency credit status will then change to Invoked 3 Activating emergency credit on your electric meter Clear the Credit is low message by pressing but...

Page 17: ...l down to the Prepayment menu and press the right button to enter 1 2 Use the centre button to scroll down to emergency credit and press the right button to enter this screen The emergency credit stat...

Page 18: ...attempt re enabling the supply If there is a suspected gas leak or you can smell gas call 0800 111 999 immediately How to re enable your supply If your credit has run out and your supply switched off...

Page 19: ...vant fuel Electric or Gas and press OK Select Your Account and press OK Select Prices and press OK Your current tariff prices 1 2 3 4 5 Credit Left Days Left 3 Sugg Top Up 15 00 7 70 Credit Left Days...

Page 20: ...2 Your unit price is the price you pay per unit and the standing charge is the price you pay per day View your tariff on your electric meter Use button B to scroll to the Available credit screen on t...

Page 21: ...nu Use the centre button to scroll to Status and press the right button to enter this screen Use the middle button to scroll to Current Status then press the right button to enter this screen The stan...

Page 22: ...redit Your Top Ups Enter Top Up Code Pay As You Go Prices Your Debts Default PAYG screen both in a healthy amount of credit Accessing and displaying the elec tariff prices Press OK to access menu Sele...

Page 23: ...te 1 This will display the amount that is being recovered for debt weekly Button A can also be used to scroll to the Debt to Clear and Accumulated Debt screens These screens will indicate how much deb...

Page 24: ...con will be visible on the first display Press the middle button and the debt will be displayed 4 How to view your debt screens on the gas meter Press the right button on the meter to enter the main m...

Page 25: ...What to do My Smart Energy Tracker won t switch on It may be a glitch Restart your Smart Energy Tracker What could it be What to do The screen is blank Nothing happens when I press the buttons We upda...

Page 26: ...start your Smart Energy If the battery s fitted properly and showing 100 charge but the problem continues it might be a faulty battery Pop the battery out give us a call and we ll send you another Unt...

Page 27: ...ergy tracker off What could it be What to do It might be a glitch Restart your Smart Energy Tracker Have you done it properly Press and hold OK for two seconds and choose Power Off from the menu You d...

Page 28: ...re general release Phone Broadband Stay in touch with a range of great value flexible packages To find out more visit the Phone Broadband section of our website or call us on 0345 197 1928 Home Servic...

Page 29: ...to allow you to communicate directly with us if English is not your primary language or if you use British Sign Language extra time to answer your door a password scheme so you can be sure it is SSE...

Page 30: ...refer to our Smart videos on our website What is a Smart meter sse co uk energy smart meters Learn more about using your Smart Energy Tracker sse co uk energy smart meters getting started See what im...

Page 31: ...31 Notes To find out more about Smart visit sse co uk smart...

Page 32: ...er on our website at sse co uk smartinfo Alternatively we will happily send you these documents in the post Simply write to us at SSE Smart Customer Services 4 Penner Road Havant Hampshire PO9 1QH req...

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