17
Error message
Possible solutions
Insert memory
card
The use of a memory card is required to record photos
and videos.
Card error
The camera cannot access the memory card.
• Turn off the camera and turn it on again
• Remove the memory card and insert it again.
• Verify if the gold contacts are clean.
• Format the memory card.
Low battery
Appears on the screen just before the camera turns
off. Recharge the batteries or insert new ones. Always
verify the battery level before using the camera.
No image
There are no files to view. Verify if the memory card
contains photos/videos.
Protected file
It is impossible to delete the file because it is protected.
To delete this file and all the others, just format the
memory card.
No data plan
There is no active data plan or the server mySPYPOINT.
com is inaccessible.
Account required
The SIM card or MEID is not registered on
mySPYPOINT.com
Modem error
There has been a communication problem between the
camera and the modem.
No service
The SIM card does not detect any signal.
Wrong cellular
config
(Mini-LIVE /
Mini-LIVE-4G only)
The provider of the SIM card is different from the one
selected in the camera settings.
No SIM card
(Mini-
LIVE / Mini-LIVE-4G
only)
The SIM card is missing or defective.
Bad SIM
(Mini-LIVE
/ Mini-LIVE-4G only)
The SIM card is defective.
SIM card locked
(Mini-LIVE / Mini-
LIVE-4G only)
To unlock the SIM card, contact the cellular service
provider.
Error unknown
There has been a communication problem between
the camera and the modem.
Error messages
Mini