22
FLEX
SPYPOINT
LIMITED WARRANTY
This SPYPOINT product is covered by a 2-year warranty that also covers parts
and workmanship from the purchase date. The electronic cash register receipt
is a proof of purchase and must be presented to confirm that the warranty
is applicable. This warranty will be honored in the country of the original
purchase only.
THIS SPYPOINT WARRANTY DOESN’T APPLY TO:
• Consumable parts, including but not limited to batteries,
the performance of which are known to decrease over time.
• Damages caused by improper use of the device, use of the device
with another product, negligence, accidents, contact with liquid,
fires, earthquakes, or any other type of external causes.
• SPYPOINT products bought online from an unauthorized retailer.
• Products that were modified or altered.
• Aesthetic damages, including but not limited to scratches or plastic
breakage.
• Damages caused by the usage of a product outside of the SPYPOINT
recommendations.
INSTRUCTIONS FOR REPAIR SERVICES
SPYPOINT will repair the product, free of charge, or replace it at its discretion
by an equivalent product, if it has a manufacturing defect covered by the
warranty described above. Shipping costs to send us a product will have to be
assumed by the costumer at all times. SPYPOINT will assume shipping costs
only for the return of products under warranty.
Breakage or defect repairs not covered by the warranty will be charged at a
reasonable cost. The customer will be responsible for all shipping costs.
IMPORTANT
In no circumstances will SPYPOINT accept returns without an RMA
number (return merchandise authorization). It is essential to contact the
SPYPOINT support team before making a return.
1. Before sending a product for repairs, you can get help in many ways.
Most problems can be solved over the phone or online:
• Contact our chat service directly on the SPYPOINT site
(in the lower right-hand corner of the Support section,
by clicking on the “
Start Chat
” window,
www.spypoint.com
).
h
Monday to Friday —
8:30 a.m. to 8:00 p.m.
h
Saturday-Sunday —
8:30 a.m. to 5:30 p.m.
• Contact us by email at the following address:
• Go to
www.spypoint.com/en/support
for more information about
your devices.
2. If a product has to be returned, you will be assigned an RMA number to
authorize the return of the product. Please keep this number with you.
3. The original receipt or a copy of the receipt has to be included in the
package prepared for SPYPOINT.
4. The RMA number should be written on the outside of the package
and it should be sent to:
CANADA
SPYPOINT
330 Jacques-Cartier Street
Victoriaville, QC, G6T 1Y3
UNITED STATES
DISTRIBUTION CENTER
3000 Gannett Avenue
Des Moines, Iowa, 50321
The customer is held responsible for any loss or damage that may occur to the
product during transport to SPYPOINT. It is recommended to use a shipping
method that offers a tracking number. This will help protect your shipment.
Warranty and Preparation
Summary of Contents for FLEX
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