Spypen Designer, User Manual

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5. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your
local customer support hot-line. See your registration card for helpline contact details.
My cordless mouse or
pen will not work.
The battery in your cordless
mouse or pen is dead.
Your SPYPEN Designer is not
properly connected via the USB
cable or the cable is not properly
connected to.
There could be a problem with
the USB controller software,
human interface device, ports
or the USB connected to your
SPYPEN Designer .
Replace batteries.
Check the USB cable connection to your PC.
Check the status of your system by checking in
your PC Device Manager:
1. Single mouse click on “My Computer” on your
desktop.
2. Right mouse click.
3. Select “Properties” then “Device Manager”.
4. Select “+” on “Human Interface Devices”, “HID-
compliant device” should be displayed. If this is
not displayed, your PC has not recognised the
SPYPEN Designer Cordless Pen. This veries
that the SPYPEN Designer has been properly
connected to your PC, the problem most likely
stems from the cable or ports or USB controller
that connects the SPYPEN Designer to your PC.
5. Select “+” on “Human Interface Devices”, “HID-
compliant device” should be displayed. If this is
not displayed, your PC has not recognised the
SPYPEN Designer Cordless Mouse. This veries
that the SPYPEN Designer has been properly
connected to your PC, the problem most likely
stems from the cable or ports or USB controller
that connects the SPYPEN Designer to your PC.
Select “+” Universal Serial Bus Controller (USB)
If “!” or “?” appear there maybe a problem
with the USB controller. Or if Universal Serial
Bus Controller cannot be found consult your PC
stockists helpline.
6. Select “+ Ports”. If “!” or “?” appear there maybe
a problem with the port connection between the
cable and your PC. Consult your PC stocklists
helpline.
7. Check to see if there is any “Unknown device”
listed.
Your PC may be confused where to locate the les
produced during the driver installation. Highlight
the “Unknown device” and select “remove”.
Uninstall the SPYPEN Designer Driver (see
Section 3.2.2). Insert batteries and re-install
SPYPEN Designer Driver, follow the on-screen
instructions.
Problem
Symptom
Solution
You may have installed the
software before installing the
batteries in the SPYPEN
Designer Cordless Pen and
Mouse.