10.
SPT Plasmateknik AB grants a 24 month warranty for its products.
Validity
The warranty applies to power sources manufactured by SPT Plasmateknik AB
(SPT). The warranty period is 24 months from date of delivery to end user, but not
more than 30 months from delivery from factory. If the product is used more than
normal 1-shift work, the warranty period is shortened accordingly.
Any warranty claim should be accompanied by proof of purchase.
Coverage
SPT will take responsibility to repair a machine to the state it was in before the fault
occurred.
The warranty covers spare parts and reimbursement for work carried out by an
authorised service point. Labor costs are limited to a fixed rate for each action carried
out.
Upon replacement of parts, SPT reserves the right to invoice parts. The invoices will
be credited upon the return of faulty parts to SPT.
When a warranty claim occurs, the customer should immediately turn to an
authorised service point, or SPT directly. SPT requires detailed information about the
conditions under which the machine was in use when the fault occurred, such as
location (indoor/outdoor), ambient temperature, power supply (generator/normal
power supply – if generator, information is needed about the rating and type of
generator).
When a machine is taken in for warranty repair it is required that the torch also is
brought in with the consumables mounted that were there when the fault occurred.
The serial number must be clearly visible.
The user is responsible for limiting the damage by immediately stopping using the
machine if a problem is suspected.
Warranty repair may only be carried out by authorised service points. SPT reserves
the right to deny warranty claims where work has been carried out by non-authorised
service personnel.
Should SPT find that the product has been used inappropriately and it is likely that
such inappropriate use may continue, SPT reserves the right to refuse warranty
repair and refund the customer, with a deduction for the use the customer has had of
the product. SPT also reserves the right to restore the product to working order on
the customer’s expense.
Limitations
The following is not covered by warranty:
Defects caused by natural wear.
Defects caused by non-compliance of use and maintenance recommendations.
Improper gas pressure settings.
Improper electrical power supply.
Overload.
Damage caused by transport, handling and improper storage.
Fire
Damage caused by natural causes such as lightning, flooding etc.
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Summary of Contents for SPARCIN 9
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