Sprint Ride-Fi, User Manual, Page: 70 / 78

67
Question
: Forgot PIN / Unknown PIN Unblocking Key (PUK) / SIM card is locked.
Answer
: Contact Customer Service.
Question
: SIM card is not recognized.
Answer 1
: Check whether the SIMcard is properly installed. For details, see Insert a SIM Card .
Answer 2
: Check theSIMcard for damage.
Answer 3
: Check the SIMcard IC chip for scratches/corrosion.
Answer 4
: Dirty SIMcard (particularly IC chip) may prevent recognition. Clean gently with a soft cloth.
Answer 5
: Contact Customer Service.
Question
: Unsure if logged on as an Administrator.
Answer 1

Move the pointer into the upper-right or lower-right corner and then click or tap >
: For Windows 8, follow these steps to check.
Control
Panel
. Click
Change your account type
in User Accounts, and then check that the type of
account currently logged on to is "Administrator".
Answer 2

Click
: For Windows 7, check by following these steps.
Start
menu>
Control Panel
>
User Account and Family Safety
>
User Account
Question
: "Out of service area" indication appears when outside USA.
, and
then check that the type of account currently logged on to is "Administrator".
Answer
: Power off and restart the device.
Question
: How do I return the mobile broadband device to the default settings (reset)?
Answer 1
: Use the device
Reset
key.
Answer 2
: Use the Web UI to reset the device..
Question
: An old device number appears on the Web UI.
Answer
: The Web UI may display an old device number depending on subscription terms or
cancellation method.
Question
: The mobile broadband device operation is unstable.
Answer 1
: Avoid extremely high/low temperatures, high humidity, direct sunlight, dusty areas, etc.
Read "Safety Precautions" for use in a proper environment.
Answer 2
: Avoid invalid software. Operation is unguaranteed for Internet connection, etc., using
other-party software.
Question
: The connection suddenly failed.