2
ELITE E-HACK ATTACK™ BASEBALL MACHINE
Sports Attack, LLC.
|
800.717.4251
|
www.sportsattack.com
W
arr
anty/Shipping
SHIPPING DAMAGE CLAIMS PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was
carefully inspected and packaged by skilled personnel before leaving the factory.
Upon acceptance of this shipment, the transportation company assumes full
responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED
1. VISIBLE LOSS OR DAMAGE:
Be certain that any visible loss or damage is
noted on the freight bill or express receipt, and that the note of loss or
damage is signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY:
Regardless of the extent of
the damage.
3. CONCEALED LOSS OR DAMAGE:
If damage is unnoticed until the merchandise
is unpacked, notify the transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. This must be done within fifteen (15)
days from the date the delivery was made to you. Be sure to retain the container
for inspection.
Sports Attack, LLC. cannot assume liability for damage or loss incurred in transit.
We will, however, at your request, supply you with the necessary documents to
support your claim.
RETURNS
To return an item, please
contact our Customer
Service Department at
800.717.4251.
A 15% restocking fee will be
charged for any items accepted
for return. It is the customer’s
responsibility to handle the
repacking and shipment (as
well as all associated fees) back
to Sports Attack.
No returns will be accepted
after 30 days of receiving
this product.
WARRANTY STATEMENT
What is most important to Sports Attack is that your machine meets your expectations
of quality and performance. We stand behind the material and workmanship of our
machines for five (5) years from the date or original purchase for institutional and
residential use and one (1) year for commercial environments, with the following exceptions:
-Throwing Wheels are warranted for two (2) years;
-Electronic Controller is warranted for two (2) years; and,
-Throwing Wheel Motors are warranted for two (2) years.
This warranty excludes any cosmetic issues or normal wear and tear of the unit, and is
not in effect if the machine has been misused, misapplied, improperly assembled, or
modified without the express written permission of Sports Attack. In addition, this
warranty does not apply to damage in transit, in any accident unrelated to the direct
operation of the equipment, or by fire, flood or act of God.
If you encounter any issues during the warranty period, Sports Attack will quickly get
your machine back in working order. If the warranty repair involves a replacement
part, we will make sure you get both the part and easy instructions for replacement at
no cost to you. If a service person is needed, Sports Attack will pay the pre-approved
labor charge to get your machine back in working order.
Please know that any problem can quickly be resolved with a phone call to our
experienced, responsive customer service department at 800.717.4251. We are
here to answer your questions and to make sure your machine provides you years
of service.
RETURNS
Sports Attack manufactures the highest quality sports training equipment in the world.
If for any reason you are not satisfied, a machine can be returned within 30 days of
receipt for any reason for a full refund less a 10% restocking fee. Cost of shipping the
unit back to Sports Attack will also be the responsibility of the purchaser. Please note
that the refund amount may be reduced by any non-cosmetic damage to the machine.
If you have any questions or concerns, please give our experienced, responsive
customer service department a call at 800.717.4251.
To register the Warranty,
please go to our website:
sportsattack.com/warranty
For repairs and service after
the Warranty period, please
call:
Customer Service Dept.
Ph
800.717.4251
Fx
775.345.2883
