CRICK ATTACK™ CRICKET BOWLING MACHINE
Sports Attack, LLC.
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800.717.4251
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www.sportsattack.com
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SHIPPING DAMAGE CLAIMS PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was carefully
inspected and packaged by skilled personnel before leaving the factory.
Upon acceptance of this shipment, the transportation company assumes full responsibility
for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the
freight bill or express receipt, and that the note of loss or damage is signed by the
delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of the damage.
3. CONCEALED LOSS OR DAMAGE: If damage is unnoticed until the merchandise is
unpacked, notify the transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. This must be done within fifteen (15) days
from the date the delivery was made to you. Be sure to retain the container
for inspection.
Sports Attack LLC. cannot assume liability for damage or loss incurred in transit.
We will, however, at your request, supply you with the necessary documents to support
your claim.
RETURNS
To return an item, please
contact our Customer
Service Department at
800.717.4251.
A 15% restocking fee will be
charged for any items accepted
for return. It is the customer’s
responsibility to handle the
repacking and shipment (as well
as all associated fees) back to
Sports Attack.
No returns will be accepted after
30 days of receiving product.
WARRANTY STATEMENT
What is most important to Sports Attack is that your machine meets your expectations
of quality and performance. We stand behind the material and workmanship of our
machines for five (5) years from the date or original purchase for institutional and residential
use and one (1) year for commercial environments, with the following exceptions:
-Throwing Wheels are warranted for two (2) years;
-Electronic Controller is warranted for two (2) years; and,
-Throwing Wheel Motors are warranted for two (2) years.
This warranty excludes any cosmetic issues or normal wear and tear of the unit, and is not
in effect if the machine has been misused, misapplied, improperly assembled, or modified
without the express written permission of Sports Attack. In addition, this warranty does
not apply to damage in transit, in any accident unrelated to the direct operation of the
equipment, or by fire, flood or act of God.
If you encounter any issues during the warranty period, Sports Attack will quickly get your
machine back in working order. If the warranty repair involves a replacement part, we will
make sure you get both the part and easy instructions for replacement at no cost to you.
If a service person is needed, Sports Attack will pay the pre-approved labor charge to get
your machine back in working order.
Please know that any problem can quickly be resolved with a phone call to our experienced,
responsive customer service department at 800.717.4251. We are here to answer your
questions and to make sure your machine provides you years of service.
RETURNS
Sports Attack manufactures the highest quality sports training equipment in the world.
If for any reason you are not satisfied, a machine can be returned within 30 days of receipt
for any reason for a full refund less a 10% restocking fee. Cost of shipping the unit back to
Sports Attack will also be the responsibility of the purchaser. Please note that the refund
amount may be reduced by any non-cosmetic damage to the machine.
If you have any questions or concerns, please give our experienced, responsive customer
service department a call at 800.717.4251.