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19
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do
not, please contact the Customer Care Center at 1-800-732-0144, visit our website at www.sportdog.com, or
view www.youtube.com/sportdogbrand for support videos.
My dog is not responding when I press
a button.
• Check to see if the Collar Receiver has been turned on and the
Indicator Light is fl ashing.
• If your range has reduced from the fi rst time you have used
it, please check to see if the battery is low in either the Remote
Transmitter or Collar Receiver.
• Many factors can impact the range you have with the
SportHunter
®
1325. For a list of these factors, please refer to
“How the System Works.”
• You can verify the Collar Receiver is delivering static stimulation to
your dog by placing the test light, enclosed in your kit, on the
Collar Receiver. Please refer to the “Test Light Instructions”
section for details.
• Increase the Intensity Dial. Refer to “Find the Best Intensity
Level for Your Dog” for more information.
• Increase the Stimulation Range. Refer to “Changing Stimulation
Ranges” for more information.
• Make sure the Collar Receiver’s Contact Points are placed
snugly against your dog’s skin. Refer to “Fit the Collar Receiver”
for more information.
• You may need to switch to the longer Contact Points included
with your system or trim the hair beneath the Contact Points.
• If you notice your operating time dropping to about half the
original time, your Collar Receiver battery needs to be replaced.
Contact the Customer Care Center to purchase a new one.
The Collar Receiver will not turn on.
• Make sure the Collar Receiver has been charged. The Collar
Receiver will charge in 2 hours.
The Collar Receiver is not responding
to the Remote Transmitter.
• Make sure the Remote Transmitter has been charged. The
Remote Transmitter will charge in 2 hours.
• Verify the Collar Receiver has been turned on and the Indicator
Light is fl ashing. Refer to “Turning the Collar Receiver On and Off.”
• Refer to “Match the Collar Receiver and Remote Transmitter.”
