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1-800-732-0144
www.sportdog.com
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Can my Collar Receiver be used
around salt water?
If the Collar Receiver is used in or around salt water,
the Collar Receiver should be rinsed with fresh water
following each use. Prior to rinsing, the rubber charging
jack cover should be removed from the power plug socket
and left out until the Collar Receiver has air dried.
The Intensity Dial seems
difficult to rotate. Is this
normal?
Yes. This prevents accidental changes in intensity and
encourages an optimal waterproof seal. The knob will
“break in” and be slightly easier to turn as you use it.
Troubleshooting
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Center at 1-800-7-0144 or visit our website at
www.sportdog.com.
My dog is not responding when
I press a button.
• Check to see if the Collar Receiver has been turned on.
• If your range has reduced from the first time you have
used it, please check to see if the battery is low in either
the Remote Transmitter or Collar Receiver.
• Many factors can impact the range you have with the
FieldTrainer
™
40. For a list of these factors, please refer
to “How the System Works”.
• You can verify the Collar Receiver is delivering
stimulation to your dog by placing the test light, enclosed
in your kit, on the Collar Receiver. Please refer to the
“Test Light Instructions” Section for details.
• Increase the Intensity Dial. Refer to “Find the Best
Intensity Level For Your Dog” for more information.
• Make sure the Collar Receiver’s Contact Points are
placed snugly against your dog’s skin. Refer to “Fit the
Collar Receiver” for more information.
• If you notice your operating time dropping to about half
the original time, your Collar Receiver battery needs
to be replaced. Contact the Customer Care Center to
purchase a new one.
The Collar Receiver will not
turn on.
• Make sure the Collar Receiver has been charged. For the
initial charge, be sure to charge it for 4 hours. Future
charges only take 1 hours.
The Collar Receiver is not
responding to the Remote
Transmitter.
• Verify the Collar Receiver has been turned on. Refer to
“Turning the Collar Receiver On and Off”.
• Refer to “Reset the Collar Receiver.”
