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1-800-732-0144
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freQUentLy aSKeD QUeStIonS
Is the stimulation safe for my dog?
While Continuous and/or Momentary stimulation may be unpleasant, it is
harmless to your dog. Electronic training devices require interaction and
training from the owner to achieve desired results.
How old does a dog have to be before using
the FieldTrainer
®
425 or 425S?
Your dog should be able to learn basic obedience commands such as “Sit” or
“Stay.” The Collar Receiver may be too large for dogs under 8 pounds.
Once my dog is trained and has been obeying
my commands, will my dog have to continue
to wear the Collar Receiver?
Your dog may need to wear the Collar Receiver from time to time for
reinforcement. Also, many hunters keep the Collar Receiver on their dogs
while hunting for maximum control.
Is the Collar Receiver waterproof?
Yes. If the rechargeable battery pack ever needs to be replaced, make sure the
o-ring and o-ring groove are free from dirt and debris.
Can my Collar Receiver be used around salt
water?
Yes. However, if the Collar Receiver is used in or around salt water, it should
be rinsed with fresh water following each use.
Can I use the FieldTrainer 425 or 425S with
more than one dog?
Yes. The FieldTrainer 425 and 425S are expandable to a maximum of three
dogs. SportDOG
™
Add-A-Dog
®
Collar Receivers must be purchased. Please
refer to the back cover for a list of compatible Collar Receivers.
Can I use the FieldTrainer 425 or 425S on
aggressive dogs?
We do not recommend any of our products to be used on aggressive dogs.
We recommend you contact your local veterinarian or professional trainer to
determine if your dog might be aggressive.
Will I get exactly 500 yards of range with the
FieldTrainer 425 or 425S?
The range you get with your FieldTrainer 425 or 425S will vary according to
terrain, weather, and vegetation as well as transmission from other radio
devices. To get the maximum amount of range, please refer to the “How the
System Works” section of this guide.
How long can I continuously deliver
stimulation to my dog?
The maximum amount of time you can press the Continuous Stimulation
Button and deliver stimulation to your dog continuously is 10 seconds. After
10 seconds, the Remote Transmitter will “time-out,” and the Continuous
Stimulation Button must be released and pressed again.
What do I do if my dog’s neck becomes red
and irritated?
This condition is due to the Contact Points irritating the skin. Discontinue
use of the Collar Receiver for a few days. If the condition persists beyond 48
hours, see your veterinarian. Once the skin returns to normal, resume use,
and monitor the skin condition closely.
The Intensity Dial seems difficult to rotate. Is
this normal?
Yes. This prevents accidental changes in intensity and encourages an optimal
waterproof seal. The knob will “break in” and be slightly easier to turn as
you use it.
Can I attach a leash to the FieldTrainer 425
or 425S?
DO NOT attach a leash to the FieldTrainer 425 or 425S. You may put a separate
non-metallic collar on your dog’s neck and attach a leash. Be sure the extra
collar does not interfere with the Contact Points.
Can I program my FieldTrainer 425 or 425S
to work with my other SportDOG Brand
®
systems?
Yes. You can program your FieldTrainer 425 or 425S to work with
SD-425CAMO, SD-825, SD-1225, SD-1825, SD-1825CAMO, SD-1875, SD-2525,
SD-3225, SD-1225E, SD-1825E, or SD-1875E systems. Because they operate
at a different frequency they are not backwards compatible with any other
SportDOG Brand system.
My Remote Transmitter is sending a signal to
more than one Collar Receiver unintentionally;
what should I do?
In the rare event this occurs, you can change your Remote Transmitter’s ID
Code (see Change ID Codes on page 14) to solve this.
troUBLeSHootInG
The answers to these questions should help you solve any problem you have with this system. If they do
not, please contact the Customer Care Center at 1-800-732-0144, visit our website at www.sportdog.com, or
view www.youtube.com/sportdogbrand for support videos.
My dog is not responding when I press
a button.
• Check to see if the Collar Receiver has been turned on and the
Indicator Light is flashing.
• If your range has reduced from the first time you have used
it, please check to see if the battery is low in either the Remote
Transmitter or Collar Receiver.
• Many factors can impact the range you have with the
FieldTrainer
®
425 or 425S. For a list of these factors, please refer to
“How the System Works.”
• You can verify the Collar Receiver is delivering stimulation to
your dog by placing the test light, enclosed in your kit, on the
Collar Receiver. Please refer to the “Test Light Instructions”
section for details.
• Increase the Intensity Dial. Refer to “Find the Best Intensity
Level for Your Dog” for more information.
• Increase the Stimulation Range. Refer to “Changing Stimulation
Ranges” for more information.
• Make sure the Collar Receiver’s Contact Points are placed
snugly against your dog’s skin. Refer to “Fit the Collar Receiver”
for more information.
• You may need to switch to the longer Contact Points included
with your system or trim the hair beneath the Contact Points.
• If you notice your operating time dropping to about half the
original time, your Collar Receiver battery needs to be replaced.
Contact the Customer Care Center to purchase a new one.
The Collar Receiver will not turn on.
• Make sure the Collar Receiver has been charged. The Collar
Receiver will charge in 2 hours.
The Collar Receiver is not responding
to the Remote Transmitter.
• Make sure the Remote Transmitter has been charged. The
Remote Transmitter will charge in 2 hours.
• Verify the Collar Receiver has been turned on and the Indicator
Light is flashing. Refer to “Turning the Collar Receiver On and Off.”
• Refer to “Match the Collar Receiver and Remote Transmitter.”
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