12
TROUBLESHOOTING
Your washer-dryer could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily
solved using the following list.
Anomalies
Possible causes / Solution
The washer-dryer does not
switch on.
The appliance is not plugged into a grounded 3 prong outlet, or not enough to make contact.
The outlet does not have power.
The wash cycle does not start.
The washer-dryer door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE
button has not been pressed.
The Delay Start button has been activated.
The START/PAUSE button is activated by holding the button for a specific period of time (2 seconds). If you hold the
button for too long, or too short of a time, the cycle will not start.
The washer-dryer does
not fill
with water or fault code (F8E1)
appears on the display.
The water tap has not been opened.
The water inlet hose is not connected to the tap.
The hose is bent.
Use the water supply hoses provided with the machine. If flood-safe hoses are used, it may restrict the flow of water.
The water pressure is too low.
The water inlet valve strainer may be plugged.
The washer-dryer
continuously loads and
unloads water.
The drain hose is not fitted between 25 and 34 inches from the floor.
The free end of the hose is immersed in water.
The drain pipe fits too tightly in the standpipe, or it is taped to the standpipe. The drain hose should be loose yet fit
securely. Do not seal the drain hose with tape. The hose needs an air gap.
The washer-dryer does not
drain and the fault code
(F9E1) appears on the display.
Clean the pump filter (see Cleaning and Maintenance chapter).
The drain hose is bent.
The drainage duct is clogged.
The washer-dryer vibrates a
lot during the spin cycle.
Transport bolts have been not removed correctly during installation.
The washer-dryer is not leveled.
The washer-dryer is tucked between furniture cabinets and the wall.
Add some space on either side of the machine.
The washer-dryer leaks.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The rubber washer (gasket) in the inlet hose is damaged.
The display visualises an error
code (e.g.: F1E1, F4...).
Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and
machine wash”, or the like).
Too much detergent was used.
Use only HE detergent.
The display shows cL.
Run a Clean Washer Cycle
. The machine will prompt you to run a clean washer cycle every 30 cycles. Refer to the
CLEANING & MAINTENANCE section for instructions on how to run this cycle properly.
The display shows fault code
F0E7.
Remove any clothes load during the Clean Washer cycle. The Clean Washer cycle will not run if there are any clothes
inside the drum.
Display shows “--:-- --” at the
end of the cycle.
This is normal behavior. If the machine takes longer to finish a cycle than displayed, then “--:-- --” will momentarily
appear before the end of the cycle. The cycle may take longer due to redistributions required for an unbalanced load.
Water level appears low
during wash.
This is normal for an HE front-load washer-dryer. The washer-dryer senses load size and adds the correct amount of
water for optimal cleaning.
Access door won’t open.
Door lock may be activated due to high water level. Run a Spin + Drain cycle to drain out the water.
Power may have been lost. Ensure the machine is powered. You may unplug and then plug the machine back in.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in
death, fire, or electrical shock.
