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PHOBOS - USER MANUAL
Q: ‘NO PATCH, SAMPLE OR PRESET’ ERROR MES-
SAGE
In some cases, files may get lost when transferring libraries from
the delivery hard drive or if an update has gone wrong. You may
also get this error in some cases if you installed your library on
a drive with just under the minimum necessary amount of space
to install the library (remembering that you need DOUBLE the
size of the final library to install successfully - see above). If this
happens, the best way forward is to re-download the library in
question. It will ensure you will get all of the content you are
missing. For more information on how to re-download a prod-
uct, please see the question above.
Q: HOW DO I DL PRODUCTS ON MAC OSX 10.9?
The version of the Library Manager needed to install Phobos
only supports Mac OSX 10.10 and upwards.
Q: I HAVE FOUND A BUG
In some cases we can’t squash them all and bugs shamefully
make their way through. If you think you have found a bug,
please contact us with all the relevant information;
• A description of the bug you have found
• A screencast (video) of the bug happening, or an audio example
• The exact patch name (or patches) in question and also the
library giving us as much detail as possible will help us get to the
bottom of the issue.
Q: WHAT IS YOUR REFUNDS / RETURNS POLICY?
If you have NOT completed the download / installation process,
then we CAN refund / return your product, please contact sup-
portwith your account email address and order number so we
can handle this quickly. If you HAVE completed the installation
process (even if you’ve not yet registered your serial number),
please see our EULA in regards to why we do not accept re-
funds and returns. We can refund hard drive orders up until
the point when the drive is dispatched from our office. This is
usually 2-4 days after you order.
Q: I’VE FORGOTTEN MY PASSWORD?
If you have forgotten your password, please see this link spitfire
-
audio.com/my-account/login/, and click ‘Forgotten Password’. If
at some point in the past you asked us to merge two or more
accounts but have since forgotten, you MAY find that the forgot
-
ten password isn’t working for the email address you asked us
to merge FROM. In this case, please contact support with your
name, and any email addresses you think we might know about,
and we’ll work out what has happened.
