21
APERTURE - THE STACK
USER MANUAL
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placing your order. This confirms that
your order has successfully been logged
in our system and that your payment was
successfully taken. Please check your junk
folders before contacting our support. The
message will come from do_not_reply@
spitfireaudio.com if you’d like to add us to
your whitelist.
Q: CAN I DOWNLOAD ON A PC,
THEN TRANSFER TO A MAC OR VICE
VERSA?
Yes, you can copy the library folder and
plugin files over to the second machine
and then use the “Repair” and “Locate
Library” features in the Spitfire Audio App.
Please note that although the majority of
the download can be done on a separate
machine, you will always need an internet
connection to finish the authorisation
process.
Q: HOW DO I DOWNLOAD
PRODUCTS ON MAC OSX 10.9?
The version of the Spitfire App needed to
install Originals only supports Mac OSX 10.10
and upwards.
Q: I HAVE FOUND A BUG
In some cases we can’t squash them all and
bugs shamefully make their way through.
If you think you have found a bug, please
contact us with all the relevant information;
• A description of the bug you have found
• A screencast (video) of the bug happening,
or an audio example
• The exact preset name (or presets) in
question and also the library giving us as
much detail as possible will help us get to
the bottom of the issue.
Q: WHAT IS YOUR REFUNDS /
RETURNS POLICY?
If you have NOT completed the download /
installation process, then we CAN refund /
return your product, please contact support
with your account email address and order
number so we can handle this quickly. If you
HAVE completed the installation process
(even if you’ve not yet registered your serial
number), please see our EULA in regards to
why we do not accept refunds and returns.
We can refund hard drive orders up until
the point when the drive is dispatched from
our office. This is usually 1-2 days after you
order.
Q: I’VE FORGOTTEN MY PASSWORD?
If you have forgotten your password, please
see this link spitfireaudio.com/my-account/
login/, and click ‘Forgotten Password’. If
at some point in the past you asked us to
merge two or more accounts but have since
forgotten, you MAY find that the forgotten
password isn’t working for the email address
you asked us to merge FROM. In this case,
please contact support with your name, and
any email addresses you think we might
know about, and we’ll work out what has
happened.
