Spirent DLS 6700, Operating Manual

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DLS 6700 Operating Manual
Spirent Communications
7104000557
Page 7-1
7. CUSTOMER SUPPORT
7.1 Customer Service Contact Information
For all North American customers, please direct any questions or concerns regarding
the operation of a purchased unit, to the Spirent Communications Customer Service
team by one of the following methods:
Direct Line: 613-592-7301
Toll free at:
800-465-1796
Fax at: 613-592-0522
E-mail at: ae.service@spirentcom.com.
All other customers should check the ae.spirentcom.com web site for the contact
information of the nearest Customer Service center or contact the main Spirent Com-
munications service center for assistance (contact information is listed above).
For product information and updates, please visit the Spirent Communications web
site at:
https://ae.spirentcom.com
For product manuals, software updates and more information, please visit the cus-
tomer extranet at:
http://ae.spirentcom.com/secure/
Passwords for the extranet can be requested at:
http://ae.spirentcom.com/Customer_care/needlogin.htm
7.2 Protecting Your Investment
Spirent Communications is committed to providing the highest quality products and
customer support possible. An annual calibration is required to ensure that your unit
is operating properly.
Spirent Communications is pleased to offer two cost effective optional service pro-
grams. Each of these programs is designed to improve the ease and efficiency of
servicing Spirent Communications test equipment.
7.3 Extended Warranty
Spirent Communications' Extended Warranty gives two years in addition to the
original one-year manufacturer’s warranty. Under the warranty agreement, Spirent
Communications repairs any covered product that needs service during the warranty
period. At the time of repair, any required firm ware and/or software upgrades are
installed free of charge and if required as part of the repair, the unit receives a
complete calibration. Spirent Communications also provides return shipment of any
unit covered under warranty at Spirent Communications’s cost.
The Extended Warranty gives: