14
Problem
Probable Cause
Solution
The Lock was detected on the
management platform but there
are no alerts via SMS.
1. The Sim card is not enabled for
outgoing SMS.
2. SMS recipients were not
configured.
3. SMS settings are not
compatible with the default setup.
1. Contact your mobile
provider to enable outgoing SMS.
2. Configure SMS recipients as
described on page 8
3. Contact your retailer.
"Battery low level"
notification was
received from the Lock.
The batteries' power is low and
will be draining soon.
Contact your distributor ASAP and
order new batteries.
Replace the batteries.
The lock status does not change
and stays constantly on "Closed"
or "Opened".
The electronic circuit panel was
not properly placed inside the
lock.
Contact your retailer.
