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that you may need any assistance. For questions or assistance, please visit our
website at www.horizonhobby.com, submit a Product Support Inquiry, or call
877.504.0233 toll free to speak to a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Service
Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional protec-
tion. Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and is ac-
cepted at our facility. An Online Service Request is available at Horizon Hobby
Service Center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where
you can be reached during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
NOTICE:
Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date.
Provided warranty condit-
ions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be com-
pleted and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase
cost.
By submitting the item for service you are agreeing to payment of the
service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website Horizon Hobby Service Center.
NOTICE:
Horizon service is limited to Product compliant in the country of use
and ownership. If non-compliant product is received by Horizon for service, it
will be returned unserviced at the sole expense of the purchaser.
