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the event that you may need any assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a Product Support Inquiry, or call the
toll free telephone number referenced in the Warranty and Service Contact Information
section to speak with a Product Support representative.
Inspection or Services—
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com/content/service-center_
render-service-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support offi ce.
Warranty Requirements—
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service—
Should your service not be covered by warranty, service
will be completed and payment will be required without notifi cation or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the service without notifi cation.
Service estimates are available upon request. You must include this request with your
item submitted for service. Non-warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts
money orders and cashier’s checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product, through a
carrier of the sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from notifi cation,
after which it will be discarded.
10/2015
