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WARRANTY SERVICES
Questions, Assistance, and Services –
Your local hobby store and/or place
of purchase cannot provide warranty support or service. Once assembly, setup
or use of the Product has been started, you must contact your local distributor
or Horizon directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.com, submit a
Product Support Inquiry at https://www.horizonhobby.com/content/service-cen-
ter-render-service-center or call the toll free telephone number referenced in
the Warranty and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services –
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional protec-
tion. Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.hori-
zonhobby.com/content/_service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
Provided warranty conditions have been met, your Product will be serviced or re-
placed free of charge. Service or replacement decisions are at the sole discretion
of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support office. Warranty Requirements - For Warranty consider-
ation, you must include your original sales receipt verifying the
proof-of-purchase date.
Non-Warranty Service –
Should your service not be covered by warranty,
service will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for service you are agreeing to payment of the ser-
vice without notification. Service estimates are available upon request. You must
include this request with your item submitted for service. Non-warranty service
