Washer Symptom
Possible/Cause Solution
Won't Drain
• Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the
drain hose has been properly installed.
• Foreign object trap in pump may be clogged. Clean the
trap. Refer to Maintenance section.
Water Leaks
• Check that fill hoses are properly installed on the faucets
and the washer’s water mixing valve.
• Check the condition of the fill hoses. Replace fill hoses ev-
ery five years.
• Check the condition of the rubber door gasket for tears or
holes.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Laundry load may be oversudsing. Make sure you are us-
ing low-sudsing, high efficiency (HE) detergent.
• Laundry load may be overloaded. Make sure you are using
proper load sizes.
• Make sure outside perimeter of the door glass where seal
contacts glass is clean.
Too Many Soap Suds
• Laundry load may be oversudsing. Make sure you are us-
ing low-sudsing, high efficiency (HE) detergent.
• Make sure you are using the amount of detergent recom-
mended on the detergent’s label. If using non-HE deter-
gent, use only 1/2 of the detergent manufacturer's recom-
mended amount.
• Laundry load may be overloaded. Make sure you are using
proper load sizes.
Vibrates/Moves Slightly
• Make sure washer is level. Uneven leveling can cause vi-
bration.
• Make sure shipping materials have been removed.
• Make sure washer is installed on a solid, sturdy and level
floor. The washer should not be installed on carpeting, soft
tile or other weakly supported structures.
• Make sure rubber feet are installed on all four leveling
legs. Refer to Position and Level the washer.
• Try placing the washer near a corner of the room or near
an external structural support wall.
Table continues...
Troubleshooting
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