Chapter 13 - Troubleshooting and Support
FAQ
Once the tape is re-imported into the tape library, use the BlackPearl user interface to
Online the tape as described in
. Once the tape has a status of
Online, the system inspects the tape and uses it as needed.
If a tape is exported from the tape library and is queued for a job, the client displays an
error. If the client error message does not display the barcode of the tape, in the BlackPearl
user interface, select
Status > Messages
, or click the
Messages
link on the status bar, to
display the Messages screen. Inspect the messages to determine the barcode of the missing
tape. See the
for instructions for importing the tape into a Spectra
Logic tape library. For instructions on importing a tape into an IBM TS4500 tape library, see
the see the
. Once the tape is re-imported, the system inspects the tape and
uses it as needed.
How does a user use cleaning media in a T50e or T120
library that does not have a cleaning partition?
In order to use the BlackPearl eject function on a T50e or T120 library, the library can only
have a single data partition. In order for drives to be automatically cleaned, you must store
cleaning media in the single data partition on your T50e or T120 library.
When the BlackPearl system detects cleaning media in the data partition, the system
automatically cleans drives when cleaning is requested by a tape drive.
How do users know their cleaning media is expired?
Cleaning media expires after a specified number of uses to ensure that drives are
thoroughly cleaned. The BlackPearl system does not track cleaning media health. Only the
tape library tracks cleaning media health. When a piece of cleaning media expires, a
message is posted to the System Messages screen in the tape library’s BlueScale interface.
Expired cleaning media is automatically ejected from an IBM TS4500 tape library.
If your cleaning media are LTO or TS11
xx
tapes with MLM enabled, you can proactively
monitor the status of cleaning media through the tape library’s BlueScale interface.
Notes:
• If your cleaning tapes are not MLM-enabled, you cannot use MLM to
proactively monitor cleaning media. You must use the messages posted to the
System Messages screen to determine when a piece of cleaning media expires.
• If there are no cleaning tapes with cleans remaining, see your
for instructions on exchanging expired cleaning media.
November 2020
User Guide-BlackPearl Converged Storage System
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