TROUBLESHOOTING
WARNING:Turn
off
Fireribbon
and
let cool
before
servicing.
Only
a qualified
service
person
should
service and
repair
this appliance
.
POSSIBLE CAUSE
REMEDY
OBSERVED PROBLEM
1. Poor fuel quality
2. Fireplace venting system not drafting
properly
3. Excessive flame impingement or block-
age
4. Improper fuel/air mixture
1. Passage of air/gas across irregular sur-
faces
2. Excessive gas pressure on natural gas
units
1. Incorrect gas supply or pressure
2. Blocked burner orifice or burner mani-
fold ports
3. Improper burner orifice size
1. Battery is not installed. Battery power
is low
Unit
is
smoking
/
sooting excessively
(
Note
:
It is natural and unavoidable for
appliance
sets
to produce moderate
levels of carbon (soot) where flames
contact the
media
. This is especially
true
with propane/LP gas.)
Burner is excessively noisy
(
Note:
The movement and combustion of
gas will create low, unavoidable levels of
noise.)
Burner flame is too low or too high
Remote does not function
1. Contact local natural or propane/LP gas
company
2. Adjust damper wide open and/or have
fireplace and venting professionally
cleaned and checked
3. Separate the
stones
to allow more flame
passage
4. Remove any foreign items from the
flame pattern and/or check for proper
orifice sizing
1. Relieve any tight bends or kinks in gas
supply line
2. Check/reset gas regulator pressure
1. Check for proper gas supply pressure
2. Free burner orifice and manifold ports
of any burrs, paint, or other blockage
3. Verify proper burner orifice sizing (see
page
6
)
1. Replace batteries in receiver and
remote control
Note:
All troubleshooting items are listed in
order of operation.
