IMPORTANT
Remote message retrieval will not work when calling
from a rotary or push button pulse dialing phone, unless
a tone generator is used.
Also, some touch tone phones only output tones for a
fraction of a second. If you experience difficulty with
remote operation, try another phone, or use a separate
tone generator.
ANSWERS TO COMMONLY ASKED
QUESTIONS
Section One-General
Q. My answering machine won’t work. What do I do?
A. You may need to reset your machine. Refer to the “To
Reset” section on page 13. If that doesn’t work, call
the Toll Free Help line at 1-800-366-0937 Monday -
Friday 8:30 AM - 9:00 PM and Saturday 8:30AM -
12:30 PM (EST).
Q. Why are the message LED indicators flashing?
A. Refer to the “LED Indications” section on page 7.
Q. Can my unit be left on for a long period of time?
A. Your unit is designed to be on 24 hours a day.
Q. My AC Adaptor feels warm to the touch. Is this
normal?
A. It is characteristic of your AC Adaptor to feel slightly
warm. There is no need to be alarmed.
Q. Will my unit operate in a very cold or hot
environment?
A. Your unit is designed to perform most efficiently at
room temperature. However, it can be used in
environments ranging from 50° to 120° Fahrenheit.
Q. How do I know my machine is set to answer calls?
A. When the message LEDs are lit solid or flash your
unit is ready to answer calls. After most modes of
operation (such as after recording your greeting) the
unit will automatically switch to the Answer ON mode.
Q. What is the maximum length of incoming
messages I can record on my unit?
A. Incoming message recording time is up to 60 seconds.
Section Two-Outgoing Greeting
Q. The first portion of my greeting will not record.
Why?
A. After you press and hold the GREETING button, do
not begin speaking until after you hear the beep. This
signals you to begin your greeting.
Q. When I try to record a new greeting, the pre-
recorded greeting plays back. Why?
A. Pressing the GREETING button for less than 2
seconds will playback the current greeting.
To record the new greeting, you must hold down the
GREETING button for more than 2 seconds. Release
the button when you are finished recording.
Q. What is the maximum length of the greeting I can
record on my unit?
A. Your greeting recording time is up to 30 seconds.
Q. When I re-recorded a new greeting and my unit
automatically checked the recording, there was
no sound. Why?
A. Adjust the volume level. Use the digital VOLUME
Control on the right side of the unit to increase the
volume.
Q. How do I erase the incoming messages to make
room for more?
A. Your FA970B automatically erases old messages that
have already been listened to when new ones are
recorded (unless you save them with the message
save command). (page 11)
Q. Are my messages automatically saved?
A. No, you must follow the Save procedures (page 11)
to save your messages. New messages will replace
old messages unless you follow the Save procedure.
Section Three-Remote Operation
Q. I am checking my messages remotely from a touch
tone telephone, but my unit will not play back my
messages. Why?
A. Although the telephone you are using is a push-button
telephone, it is possible that the telephone line over
which you are calling is not a standard touch tone
line. Try calling your unit from a different location (i.e.,
a pay telephone).
Q. Does my unit have to be connected to a touch-
tone telephone for remote operation to work?
A. No, it is not necessary. However, to retrieve your
recorded messages remotely, you must call from a
touch-tone telephone system.
Q. I am calling from a remote phone to check my
messages. What will happen if I hang up before
all my messages are played back?
A. Your unit will save your messages and reset to answer
incoming calls.
Q. What is the range of my remote feature?
A. Your remote will work from any touch-tone telephone
in the world that is compatible to the U.S.A.
specifications. In addition, the telephone over which
you are calling must not have any unusual or loud
background noise, and the phone must be able to
produce a tone of at least 2 seconds when you enter
your security code.
CUSTOMER INFORMATION
This equipment complies with Part 68 of the FCC rules
and the requirements adopted by the ACTA. On the
bottom
of this equipment is a label that contains, among
other infor mation, a product identifier of US:
SBFAN02BFA970B
.
If requested, this number must be
provided to the telephone company.
The applicable jacks ( i.e. RJ11C ) for this equipment
are provided in the packaging with each piece of
approved equipment. The jacks are certified by Universal
Service Order Codes (USOC).
A plug and jack used to connect this equipment to the
premises wiring and telephone network must comply with
the applicable FCC Part 68 rules and requirements
adopted by the ACTA. A compliant telephone cord and
modular plug are provided with this product. They are
designed to be connected to a compatible modular jack
that is also compliant. See installation instructions for
details.
The REN is used to determine the number of devices
that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not
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