SOUNDPEATS
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1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing
alcohol to clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset.
What can I do if the earbuds connect to my phone, but not my
computer?
1. UNPAIR the earbud from the phone, then the earbuds will lose Bluetooth
connection to the phone and enter into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case, then open the Bluetooth of your computer to
connect.
4. If those do not help, you may need to update your computer's Bluetooth
driver. There is no driver for the earbuds. Bluetooth drivers must come from the
specific manufacturer for your exact computer model. Please download and
install the appropriate Bluetooth driver from the computer vendor's website,
then restart your system before attempting to pair and connect to
SoundPEATS earbuds.
SOUND
Why does the volume of the earbuds reduce after using a period of
time?
It may be caused by the sound hole being blocked by foreign objects. Please
try to gently clean off the screen with a little alcohol to avoid dust or secretions
blocking.
What can I do if one earbud is quieter than the the other?
1. Please try to gently clean off the screen with a little alcohol to avoid dust or
secretions blocking.
1. Please change other songs or videos. For some songs and videos, the
sound effect is unstable.
2. Please change other devices. You can try this way:
- UNPAIR and delete from your original device
- Pair to a new device and play music
