SOUNDPEATS
3
Case 4
When using the device away from the earbuds, such as
in a different room.
Bluetooth communication gradually becomes weaker the
further away Bluetooth earbuds are placed from a Bluetooth
player. When using Bluetooth earbuds and a Bluetooth
player in different rooms with the doors closed, Bluetooth
communication may be weak.
Keep the Bluetooth earbuds as
close to the Bluetooth player as
possible.
Case 5
When a lot of applications are running at the same time
when use the Bluetooth function.
Quit apps which you are not
using on the device to reduce
the load.
What can I do if the earbuds stopped connecting to my device?
1. Clear the pairing record between the earbuds and all of the previous
devices.
2. Try to clear some Bluetooth listings on your device and restart the device.
3. Put the earbuds into the charging case to reset.
4. Take the earbuds out of the charging case and leave some time for them to
pair with each other. Then please open the Bluetooth of your device to
connect.
What can I do if the left earbud and the right earbud won’t work
together?
1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing
alcohol to clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset.
What can I do if the earbuds connect to my phone, but not my
Mac-book/computer?
1. UNPAIR the earbuds from the phone, then the earbuds will lose Bluetooth
connection to the phone and enter into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case, then open the Bluetooth of your
Mac-book/computer to connect.
4. If those do not help, you may need to update your computer's Bluetooth
driver. There is no driver for the earbuds. Bluetooth driver must come from the
specific manufacturer for your exact computer model. Download and install the
appropriate Bluetooth driver from the computer vendor's website, then restart
