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Appendix I: Servicing Your
Boca Product
If your Boca product requires service,
first contact the authorized dealer from
whom you purchased the modem. If the
dealer is unable to assist you, and you
must contact Boca Research, Inc., please
follow the instructions below.
Our electronic BBS is available 24 hours a
day at (407) 241-1601 and will support
data transmission speeds up to 28.8Kbps
with settings of N, 8, 1. Once your
modem is functional, the BBS may be
helpful (especially during off hours) if
you have a question about product
settings, or if you wish to download
special software or utilities.
If the Troubleshooting section did not
resolve your problem, you may call our
technical support staff for assistance. If
you haven’t referred to the
Troubleshooting sections, do so now.
NOTE: CALLING TECHNICAL
SUPPORT WITHOUT
COMPLETE AND ACCURATE
INFORMATION CONCERNING
YOUR PROBLEM MAY BE BOTH
TIME-CONSUMING AND
FRUSTRATING FOR YOU.
1. When calling Boca Research Technical
Support, have the following
information available:
•
Board name and part number
•
Computer manufacturer
•
Computer Model
•
Peripherals in system
•
Operating system and version
If you suspect a problem with a
specific program or software
package, make note of the name,
version or release number, and
manufacturer of the software.
2. Call our Technical Support Department
between the hours of 8:00 a.m. and 6:30
p.m. EST Monday through Friday at
(407) 241-8088. A technician will be
available to discuss the problem(s) you
are experiencing.
If factory service is required, you will
be given a Return Merchandise
Authorization (RMA) number. Please
place this number on the outside of
the package when you return the
item(s) for service and reference it on
any correspondence included in the
package. Boca Research, Inc. will
return any product which is not
accompanied by an RMA number.
3. Refer to the Warranty Statement if the
product is covered under the five-year
Boca Research, Inc. Limited Warranty.
4. Certain parts will not be covered under
the Boca Research, Inc. Limited
Warranty. Dealer installed parts are
warranted by the dealer. Parts which
you have installed yourself are covered
only by the supplier’s warranties. In
Servicing Your Boca Product
