Virtual Gateways LLC
™
Limited Warranty
(Valid Only in the U.S.A. and Canada)
Virtual Gateways LLC (“Virtual”) warrants this Product (expressly excluding any accessories) against defects in
material or workmanship as follows:
Terms of warranty coverage:
This warranty covers the product during the warranty period so long as the
product is owned by the same individual whose name appears on the invoice received upon purchase of the
product. Product must be purchased from an authorized dealer or this Warranty will not be honored. Transfer-
ring possession of the product to a subsequent owner will void this warranty. In the event service is required
the product must be delivered within the warranty period, transportation prepaid by you to Virtual Gateways
LLC, 1 Crutchfield Park, Charlottesville, VA 22911. Prior to returning the product you must first obtain a return
authorization number from Virtual by calling 1-800-955-9094. You will need to carefully package the product
using adequate packing material to prevent damage in transit and include in the package your Return Authori-
zation Number, name, address, telephone number where you can be reached during business hours, a copy of
your dated sales receipt, and a detailed description of the problem. You are responsible for removal and instal-
lation of the product. Proof of purchase in the form of a bill of sale which is evidence that the product is within
the warranty period MUST be presented to obtain warranty service. Virtual will pay the cost of returning the re-
paired or replacement product to you within the United States of America or Canada within 8 to 12 weeks from
the time of receipt of a product which is determined to be covered under this warranty by Virtual. Any removal
or defacement of the unit’s serial number will void this warranty.
Warranty Period:
For a period of 3 years for parts and 3 years for labor from date of the original purchase from
an authorized dealer, if this Product is determined by Virtual to be defective Virtual will repair or replace the
Product with a new, rebuilt or refurbished unit of comparable value, at Virtual’s sole option, without charge to
you for parts or actual repair work. Parts and/or replacement units supplied under this warranty may be new,
rebuilt or refurbished at the option of Virtual.
What’s Not Covered:
This warranty does not cover any product used in any trade, business, industrial or com-
mercial application; customer instruction, installation, set up adjustments, signal reception problems, cabinet,
cosmetic or appearance items, any damage to recordings, or recordings of tapes or discs, any damage to product
resulting from alterations, modifications, accident, misuse, negligence or abuse, damage due to lightning or
power surges; subsequent damage from leaking, damaged or inoperative batteries or the use of batteries differ-
ent from those specified in the owner instructions; speakers subjected to power in excess of published power
rating; damage due to improper operation or maintenance, connection to improper voltage supply; attempted
repair by anyone other than Virtual; damage from improper maintenance; damage incurred in transit; damage
or defects caused by the use of unauthorized parts or labor. This warranty does not cover consumables, (fuses,
batteries, etc.).
This warranty does not cover the cost of parts and labor which would be otherwise provided without charge
under this warranty, obtained from any source other than Virtual.
This warranty is invalid if the factory applied serial number has been modified, altered or removed from the
Product.
This warranty is only valid in the United States of America and Canada.
Your Rights:
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER. VIRTUAL SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CON-
SEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PROD-
UCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY. Some states or provinces do not allow limitations
on how long an implied warranty lasts, and some states or provinces do not allow the exclusion or limitation of
incidental or consequential damages. The above limitations or exclusions may not apply to you. This warranty
gives you specific legal rights, and you may have other rights which vary from state to state or province.
Ver1/11/13/09VG
