Test Instructions (mech)
1261-4720 Rev 2
Sony Mobile Communications AB
– Company Internal
5(25)
Pre-Test Preparations
1.2
Software
1.2.1
Software update
1.2.1.1 Software version verification
Check the software version of the phone for fault verification. The latest improvements are found on
the support pages under the support news
http://www.sonyericsson.com/cws/marketingurlportal?pageid=key.SupportZone.Overview
Start up the phone
Note: Make sure the phone is in call setup.
Press the following keypad combination: *#*#7378423#*#*
S
elect ‘Service info’
S
elect ‘Software info’
Check the software file revisions and, if needed, update as described below:
For more information, refer to 1220-1333: Generic Repair Manual - mechanical
1.2.1.2 Software version update
Mandatory first repair action!
Use the USB cable to connect with the Micro USB connector of the phone for this purpose!
Ensure the phone is powered off and proceed as follows:
Open the Emma application and log in.
Press and hold the volume down key on the phone, connect the phone to the USB cable and then
release the volume down key.
Select the appropriate service and follow the on-screen instructions.
Note:
For phones with eMMC flash memory (built in “SD card” memory), the only service which
erase this eMMC memory is Service’s “Refurbish” and “Customize”. See also emma User Guide
info. http://emma.extranet.sonyericsson.com/documents/emma_user_guide.pdf
(see “Service
Types” and “Aspects of large files”)
In Swap flow, when change a phone from Customer A to Customer B, always use the service
Customization script.
