Sony XBR-49X800E Page 37 Help Manual Download

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Help Guide

http://helpguide.sony.net/tv/eusltn3/v1/en-003/print.html[7/5/2017 12:23:42 PM]

and aspect ratio, images may not be displayed in full screen.

It may take a long time to display a photo, depending on the file or settings.

In no event shall Sony be liable for recording failure or any damage or loss of recorded contents

caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other

problem.

Related topics

Supported files and formats

[35] Using the TV with Other Devices | USB devices

Supported files and formats

Photos

Music

Videos

Audio sampling rates (for videos)

External subtitles

[36] Using the TV with Other Devices | USB devices | Supported files and formats

Photos

Use case : USB / Home Network

File Format

Extension

JPEG

*.jpg / *.jpe / *.jpeg

Other supported files and formats

Music

Videos

Audio sampling rates (for videos)

External subtitles

Summary of Contents for XBR-49X800E

Page 1: ...ons 10 Searching by using your voice 11 Basic Operations 12 Using the remote control 13 Home menu 14 Using the DISCOVER button 15 Using the Action Menu 16 Selecting devices that are connected to the TV 17 Identifying the status of the TV through illumination 18 Illumination LED 19 Illumination at the bottom of the screen 20 Support Site 21 Watching TV 22 Watching TV programs 23 Using the program g...

Page 2: ...een mirroring function 45 Sharing photos music videos 46 Computers cameras and camcorders 47 Connecting a computer and viewing stored content 48 Connecting a camera or camcorder and viewing stored content 49 Computer video signal specifications 50 Audio system 51 Connecting an audio system 52 Adjusting audio system related settings 53 Bluetooth devices 54 Connecting a Bluetooth device 55 Adjusting...

Page 3: ...our network 72 Using Wi Fi Direct to connect to the TV no wireless router required 73 Home network features 74 Adjusting home network settings 75 Playing content from a computer 76 Playing content from a media server 77 RVU statement RVU compliant models only 78 Settings 79 Configuring the TV 80 TV 81 Network Accessories 82 System Preferences 83 Personal 84 Accounts 85 Expert panel settings only m...

Page 4: ...dels only 109 A message about an app asking for permission to access a TV function is displayed 110 The screen becomes darker after a certain period of time only models equipped with an OLED panel 111 The message Panel refresh did not finish is displayed only models equipped with an OLED panel 112 You are concerned about an image retention only models equipped with an OLED panel 113 A white line a...

Page 5: ...on Internet video content 141 Apps are inaccessible 142 The TV cannot access the Internet when IPv6 is set 143 Your TV cannot connect to the server 144 A message appears stating that the TV cannot connect to your network 145 You can connect to the Internet but not to Google services 146 Remote control accessories 147 The remote control does not operate 148 You cannot turn the Active 3D Glasses on ...

Page 6: ...n be connected using the Screen mirroring function 167 The TV cannot connect to a Miracast device or Screen mirroring compatible device 168 Video or sound sometimes cuts out 169 Some paid content cannot be played 170 Illumination LED 171 The illumination LED or bottom of the screen sometimes lights up 172 You want to disable the illumination LED so that it does not light up or blink 173 Index 174 ...

Page 7: ...e Action Menu 13 Selecting devices that are connected to the TV 14 Identifying the status of the TV through illumination 14 Illumination LED 14 Illumination at the bottom of the screen 15 Support Site 15 Watching TV 16 Watching TV programs 16 Using the program guide 17 Using interactive broadcast TV services 17 Watching in 3D 3D models only 18 Understanding the basics of 3D TV 3D modelsonly 18 Pre...

Page 8: ...rted Bluetooth profiles 49 Sony wireless subwoofer optional Sony wirelesssubwoofer supported models only 49 Connecting a wireless subwoofer optional 49 Adjusting wireless subwoofer related settings optional 51 BRAVIA Sync compatible devices 52 BRAVIA Sync overview 52 Using features available for BRAVIA Synccompatibledevices 52 Adjusting BRAVIA Sync settings 54 Connecting an IR Blaster IR Blaster c...

Page 9: ... adjust the color tone 77 Screen format wide mode changes automatically 77 The screen suddenly changes to a video you donot recognize while watching TV 78 Suddenly the picture becomes small 78 Black bands appear at the edges of the screen 78 A black box appears on the screen 79 There are banners tickers at the top or bottom ofthe screen 79 3D pictures are not displayed The 3D effect isweak 3D mode...

Page 10: ...lect channels 87 Some digital cable channels are not displayed 87 Broadcast HD formats have poor quality 88 Sound 88 No sound but good picture 88 Audio noise 89 No audio or low audio with a home theater system 89 Distorted sound 90 Headphone Bluetooth audio device volume cannotbe adjusted 90 You want to output sound from both theheadphones Bluetooth audio device and the TVspeakers 90 Network Inter...

Page 11: ... time to display 101 You cannot find a connected BRAVIA Sync HDMIdevice 101 You cannot control a second AV receiver 102 An external device such as a set top box or AVreceiver cannot be controlled via the IR Blaster IR Blaster compatible models only 102 Some media files in the USB device or server arenot displayed 102 The TV cannot be found by a Wi Fi Direct device 103 Operation cuts out or a devic...

Page 12: ...f the screen Connect the TV to the Internet Select A to switch the Help Guide version Note To use the latest features described in the Help Guide you may need to update the TV s software For details about software updates see the Software updates page The images and illustrations used in the Help Guide may differ depending on your TV model Design and specifications are subject to change without no...

Page 13: ... download is enabled 4 Getting Started Introducing Android TV Displaying the picture in a small screen Downloading apps from the Google Play Moving apps to a USB memory device Viewing Internet media Enjoying content from your mobile device on the TV with Google Cast Enjoying safe apps and video streaming services Security restrictions Searching by using your voice 5 Getting Started Introducing And...

Page 14: ...the channel is disabled while watching with a small screen TV program external input such as an HDMI device apps that play back movies or some apps that play back pictures or music cannot be displayed at the same time The position of the small screen is automatically adjusted You cannot set it manually Closing the small screen or returning it to full screen Press and hold the HOME button to displa...

Page 15: ...ps from the Google Play Hint If you do not have a Google account or want to create a shared account create a new account by accessing the following website https accounts google com signup The website above may vary depending on your region country It is also subject to change without notice For details refer to the Google homepage We recommend that you create a Google account on a computer or mob...

Page 16: ...ilable in the TV Note When you format a USB memory device all data saved in the USB memory device will be deleted Back up your important data before formatting Performing this procedure formats the USB memory device for exclusive use with the TV Therefore you may be unable to use the USB memory device with a computer etc Some apps cannot be moved to a USB memory device Connect a USB memory device ...

Page 17: ...f you remove a USB memory device from the TV you will be unable to use the apps that were moved to the USB memory device You cannot specify a USB memory device as the installation location of an app First install the app on the TV as normal and then move it to the USB memory device 8 Getting Started Introducing Android TV Viewing Internet media You can use video streaming services such as YouTube ...

Page 18: ...d to Launch a Google Cast supported app on the mobile device Select the cast icon in the app The screen of the mobile device is displayed on the TV Note An Internet connection is required to use Google Cast Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 10 Getting Started Introducing Android TV Enjoying safe apps and video streaming services ...

Page 19: ...r details refer to the app s help guide 11 Getting Started Introducing Android TV Searching by using your voice The TV includes a Voice search feature that enables you to search the Internet for content you re looking for with your voice Voice search allows you to quickly input search queries without the use of the on screen keyboard To search simply press the button and speak into the microphone ...

Page 20: ...e button to select the item currently in focus To return to the previous screen Press the BACK button Using Voice search Voice search supported models only For Voice search supported models the remote control has a built in microphone By speaking into the microphone you can search for content on the Internet Press the button You will then be taken directly to the Voice search screen The LED on the...

Page 21: ... a built in microphone varies depending on your model region country An optional remote control is available in some models regions countries Related topics The remote control does not operate Connecting to a Network 14 Getting Started Basic Operations Home menu The Home Menu allows you to search for content provides content recommendations and provides access to apps and settings Available items ...

Page 22: ...ries provide access to apps such as Video Album Music Photo Sharing Plus and Screen mirroring and games Inputs You can select the input source from the list of connected devices and jacks sockets such as HDMI Settings This category includes Settings Network Settings Timers and Help Hint By connecting the TV to the Internet you can access various network services and features Related topics Connect...

Page 23: ...tings of this function Press the DISCOVER button Move the focus down to the Settings category Select the desired item to change the settings Available options Show Hide categories Select content categories to be shown in DISCOVER You cannot hide Settings You can hide Top Picks depending on your TV model Reorder categories Select a content category to reorder Add channels to Favorites Add your favo...

Page 24: ... Action Menu By pressing the ACTION MENU button a menu appears and provides quick access to the functions that are available for the currently displayed screen such as picture adjustments sound adjustments volume adjustment for a connected device such as headphones and display audio settings The items in the menu differ depending on the selected screen Press the ACTION MENU button Move the focus l...

Page 25: ...hen select the input source from Inputs 18 Getting Started Basic Operations Identifying the status of the TV through illumination Illumination LED Illumination at the bottom of the screen 19 Getting Started Basic Operations Identifying the status of the TV through illumination Illumination LED You can identify the status of the TV by looking at how the illumination LED lights up White on or blinki...

Page 26: ... of the screen You can identify the status of the TV by looking at how the bottom of the screen lights up Lights up in white When picture off mode is set Lights up in cyan When a mobile device smartphone tablet etc is connecting to the TV on the home network etc Lights up in amber When a timer is set Related topics Home network features Setting a timer 21 Getting Started Support Site For the lates...

Page 27: ...da http www sony ca support Brazil http esupport sony com BR Latin America http esupport sony com ES LA 22 Watching TV Watching TV programs Watching in 3D 3D models only Enjoying social networking services while watching TV 23 Watching TV Watching TV programs Using the program guide Using interactive broadcast TV services 16 ...

Page 28: ...ch the program guide You can switch the program guide to TV Selections or Genre Guide Some options may not be available depending on your model region country Move the focus to the leftmost item then move left again to open the menu Select the desired program guide or list To use optional functions While the program guide is displayed press the ACTION MENU button and then select the desired item 2...

Page 29: ...r digital broadcasts and may not be available in your region country Select a digital channel that provides Ginga features 26 Watching TV Watching in 3D 3D models only Understanding the basics of 3D TV 3D models only Preparing your 3D glasses 3D models only Watching TV in 3D 3D models only 27 Watching TV Watching in 3D 3D models only Understanding the basics of 3D TV 3D models only 3D models have ...

Page 30: ...mmunication range Active 3D glasses communicate with the TV to show you images in 3D Your viewing position needs to be within the proper range See the following diagrams The working distance depends on obstacles people metal walls etc and or electromagnetic interference Overhead view A 120 B 1 6 m 3 20 ft Side view A 45 B 1 6 m 3 20 ft C 30 Note Recommended viewing angle and distance may vary depe...

Page 31: ... glasses 3D models only 3D models have 3D settings in Settings Picture Display There are two types of 3D Glasses Passive and Active Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports For Passive 3D Glasses If Passive 3D Glasses are supplied with your TV use them If no glasses are supplied purchase a pair of Passive 3D Glasses model TDG 500P You can w...

Page 32: ... If registration fails the Active 3D Glasses will turn off automatically In this case repeat the procedure above Put the Active 3D Glasses on From the next time you can use the Active 3D Glasses by just turning them on To turn them off press and hold the Power button indicator on the glasses for 2 seconds To turn them on again press the Power button indicator Hint To use the Active 3D Glasses with...

Page 33: ...ved perform the following steps Press the ACTION MENU button then select 3D Select the 3D display mode to suit the displayed content Depending on the input signal or format 3D Side by Side 3D Over Under may not be selectable Hint In addition to the 3D display mode you can use various 3D options in 3D settings Press the HOME button then select Settings Picture Display 3D settings Note The 3D effect...

Page 34: ... tweets that mention the programs you are watching Connect to a broadband Internet connection While watching a programs press the ACTION MENU button then select a tweet The Social Viewing screen appears To change the scroll direction between horizontal and vertical While displaying the Social Viewing screen press the ACTION MENU button select Preferences Change view then select the desired setting...

Page 35: ...rom compatible devices 32 Using the TV with Other Devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats 33 Using the TV with Other Devices USB devices Playing content stored on a USB device Connecting a USB device Connect a USB storage device to the USB port of the TV to enjoy photo music and video fil...

Page 36: ...and do not remove or insert recording media Otherwise data stored on the USB device may be corrupted Depending on the file playback may not be possible even when using the supported formats Related topics Information about USB devices used for storing photos and music 34 Using the TV with Other Devices USB devices Information about USB devices used for storing photos and music The USB ports on the...

Page 37: ...d or associated with the TV s malfunction the USB device s malfunction or any other problem Related topics Supported files and formats 35 Using the TV with Other Devices USB devices Supported files and formats Photos Music Videos Audio sampling rates for videos External subtitles 36 Using the TV with Other Devices USB devices Supported files and formats Photos Use case USB Home Network File Format...

Page 38: ...AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension Description Sampling Rate 3gp 3g2 AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension Description Sampling Rate wma WMA9 Standard 8k 11 025k 16k 22 05k 32k 44 1k 48k Other Extension Description Sampling Rate LPCM 32k 44 1k 48k mp3 MP1L1 MP1L2 MP1L3 MP2L1 MP2L2 MP2L3 16k 22 05k 24k MP2 5L3 8k 11 025k 12k wav WAV 32k 44 1k 48k 8...

Page 39: ...deos Use case USB Home Network MPEG1 mpg mpe mpeg Subtitle Type External Video Codec Profile Level MPEG1 Audio Codec MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps MPEG2PS mpg mpe mpeg Subtitle Type External Video Codec Profile Level MPEG2 MP HL MP H14L MP ML Audio Codec MPEG1L1 MPEG1L2 LPCM AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Ra...

Page 40: ...dec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 120fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level AVC H 264 BP L5 2 MP L5 2 HP L5 2 Aud...

Page 41: ... Subtitle Type External Video Codec Profile Level VC1 AP L3 MP HL SP ML Audio Codec WMA9 Standard Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps MKV mkv Subtitle Type Internal External Video Codec Profile Level Xvid Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x...

Page 42: ...dec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p Video Codec Profile Level HEVC H 265 MP L5 1 Main10 L5 1 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p 3gpp 3gp 3g2 Subtitle Type External Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audi...

Page 43: ...1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level Motion JPEG Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 μ LAW PCM U8 PCM S16BE PCM S16LE Max Min Resolution 1280x720 QCIF 176x144 Max Frame Rate 1280x720 30fps WebM webm Subtitle Type Internal External Video Codec Profile Level VP8 Audio Codec Vorbis Max Min Resolution 1920x1080 QCIF...

Page 44: ...4 1k 48k AC3 32k 44 1k 48k E AC3 Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE Other supported files and formats Photos Music Videos External subtitles 40 Using the TV with Other Devices USB devices Supported files and formats External subtitles Use case USB File Format Extension SubStation Alpha ass ssa SubRip srt 3...

Page 45: ... and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs 42 Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Connect a Blu ray DVD player to the TV HDMI connection For optimum picture quality we recommend connecting your player to the TV using an HDMI cable If your Blu ray DVD player has an HDMI jack socket connect it using an HDM...

Page 46: ...s on your model region country Refer to the Reference Guide to check if your TV supports HDMI 3 AUDIO IN HDMI 1 AUDIO IN Component video connection Availability depends on your model region country If your Blu ray DVD player has component video jacks sockets connect them to the TV using a component video cable and an audio cable A Blu ray DVD player B Component video cable not supplied C Audio cab...

Page 47: ...eo audio cable not supplied If using an Analog Extension cable Availability depends on your model region country A Blu ray DVD player B Analog Extension cable supplied C RCA Cable not supplied Whether the Analog Extension cable is supplied depends on your model region country Related topics Watching Blu ray and DVD discs 36 ...

Page 48: ... operate it by simply using the TV s remote control Related topics Connecting a Blu ray or DVD player BRAVIA Sync compatible devices 44 Using the TV with Other Devices Smartphones and tablets Displaying the screen of a smartphone tablet on the TV using the Screen mirroring function Sharing photos music videos 45 Using the TV with Other Devices Smartphones and tablets Displaying the screen of a sma...

Page 49: ...ice Note While the standby screen for the Screen mirroring is displayed the wireless connection between the TV and your wireless router access point is disconnected therefore communication via the Internet is stopped Hint You can configure the advanced settings of Screen mirroring by pressing the HOME button then selecting Settings Network Wi Fi Direct Advanced settings Related topics Using Wi Fi ...

Page 50: ...nstructions on your mobile device to view photos or play music videos on the TV or save photos videos displayed on the TV Note If the TV uses the 5GHz band to connect to a wireless router or access point the connection is disconnected when this function is started Up to 10 mobile devices can be connected to the TV at the same time To connect another device when 10 devices are already connected dis...

Page 51: ...orders Connecting a computer and viewing stored content To connect a computer Use an HDMI cable to connect your computer to the TV A Computer B HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer press the HOME...

Page 52: ...camcorders Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable Use a cable that has an HDMI mini jack socket for the digital still camera camcorder end and a standard HDMI jack socket for the TV end A Digital still camera B Camcorder C HDMI cable not supplied Be sure to use an authorize...

Page 53: ...uter video signal specifications Resolution Horizontal frequency Vertical frequency 640 x 480 31 5 kHz 60 Hz 800 x 600 37 9 kHz 60 Hz 1024 x 768 48 4 kHz 60 Hz 1152 x 864 67 5 kHz 75 Hz 1280 x 1024 64 0 kHz 60 Hz 1600 x 900 56 0 kHz 60 Hz 1680 x 1050 65 3 kHz 60 Hz 1920 x 1080 67 5 kHz 60 Hz 1080p timing when applied to the HDMI input will be treated as video timing and not computer timing This wi...

Page 54: ... HDMI 2 3 depending on your model Note 1920 x 1080 60 Hz output may not be available depending on your computer Even if 1920 x 1080 60 Hz output is selected the actual output signal may differ In this case change the computer s settings then set your computer to use a different video signal 51 Using the TV with Other Devices Audio system Connecting an audio system Adjusting audio system related se...

Page 55: ...cket labeled with the ARC mark with an HDMI cable However if connecting a system that is not BRAVIA Sync compatible or Audio Return Channel capable you must also connect the TV to the audio system using the DIGITAL AUDIO OUT OPTICAL jack socket See the instruction manual of the audio system for details on connecting other devices and for set up If the audio system is not compatible with Dolby Digi...

Page 56: ... set Settings Sound Digital audio out to PCM To connect an audio system using an audio cable You can connect the TV s audio output to an audio system using a stereo to RCA analog audio cable A AV receiver or Sound bar B Audio cable not supplied Hint See the instruction manual of the audio system for details on connecting other devices and for the set up If the audio system is not compatible with D...

Page 57: ...gure the Digital audio out settings according to your audio system Press the HOME button then select Settings Sound Digital audio out When using the audio cable connection After connecting the TV to your audio system press the HOME button then select Settings Sound Headphone Audio out Audio out Fixed Turn on the connected audio system then adjust the volume Hint When using an external audio system...

Page 58: ...ices such as headphones or speakers Bluetooth A2DP supported models that can use Bluetooth audio devices have A V sync in Settings Sound Turn the Bluetooth device on and put it in pairing mode To put your Bluetooth device in pairing mode refer to the instruction manual of the device Press the HOME button then select Settings Bluetooth settings Add device to put the TV in pairing mode A list of ava...

Page 59: ...uetooth A2DP supported models that can use Bluetooth audio devices Bluetooth A2DP supported models that can use Bluetooth audio devices have A V sync in Settings Sound Press the HOME button then select Settings Sound A V sync the desired option Note Depending on the connected Bluetooth audio device the picture and sound may not match even when the A V sync setting is set to On or Auto To prevent t...

Page 60: ...pports the following profiles HID Human Interface Device Profile HOGP HID over GATT Profile A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile 3DSP 3D Synchronization Profile SPP Serial Port Profile Available depending on your model region country Related topics Connecting a Bluetooth device 58 Using the TV with Other Devices Sony wireless subwoofer optional Sony wir...

Page 61: ...to the Wireless Transceiver Connect the other end of the audio cable to the AUDIO OUT jack socket of the TV Connect the Wireless Transceiver to the USB port of the TV Headphone Audio out is automatically set to Subwoofer Position the Wireless Subwoofer and connect it to the AC power We recommend that the Wireless Subwoofer be placed as close as possible to the TV Hint When the Wireless Transceiver...

Page 62: ... Sound mode related Wireless Subwoofer Available Options Wireless Subwoofer level Adjusts the volume level of the Wireless Subwoofer Cut off frequency 50 200Hz Adjusts the cutoff frequency of the Wireless Subwoofer All frequencies below the cutoff frequency are output to the Wireless Subwoofer Phase Sets the phase polarity Select the setting to suit your preference Wireless Subwoofer sync Adjusts ...

Page 63: ...verview If a BRAVIA Sync compatible device e g BD player AV amplifier is connected with an HDMI cable you can operate the device with the TV s remote control Related topics Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings 63 Using the TV with Other Devices BRAVIA Sync compatible devices Using features available for BRAVIA Sync compatible devices The Sync M...

Page 64: ...n the TV on This function is only available if you have previously used the AV amplifier to output the TV s sound Automatically switches the sound output to the AV amplifier by turning the AV amplifier on when the TV is turned on Automatically turns the connected AV amplifier off when you turn the TV off Adjusts the volume buttons and mutes the sound button of the connected AV amplifier through th...

Page 65: ...he instruction manual of the connected device Available options Available options are shown below Options vary depending on your model region country Device auto power off If disabled the connected device does not turn off automatically when the TV is turned off TV auto power on If disabled the TV does not turn on automatically when the connected device is turned on BRAVIA Sync device list Display...

Page 66: ...the TV with the TV s remote control IR Blaster compatible models may not be available depending on your model country A Set top box or AV Receiver B IR Blaster cable C IR Blaster jack socket To set up the IR Blaster Press the HOME button then select Settings External inputs IR Blaster setup Select the desired device from the list then follow the on screen instructions Hint The IR Blaster can opera...

Page 67: ...er IR Blaster compatible models only 66 Using the TV with Other Devices Viewing pictures in 4K from compatible devices Viewing pictures in 4K resolution Settings for viewing pictures in 4K resolution with higher quality 67 Using the TV with Other Devices Viewing pictures in 4K from compatible devices Viewing pictures in 4K resolution A picture with a 4K or higher resolution can be displayed in 4K ...

Page 68: ...s HDMI output to the HDMI IN jack socket of the TV using an HDMI cable Press the INPUT button repeatedly to select the connected device Set the connected device to 4K output Start playback on the connected device To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to Enhanced format to view picture...

Page 69: ...at Set only when using capable devices HDR included HDR models only HDR models have HDR mode in Settings Picture Display Picture adjustments Advanced settings Video options 4K 60p 4 2 0 10bit 4 4 4 4 2 2 etc Note When using Enhanced format picture and sound may not be output correctly In this case connect the device to an HDMI IN that is in Standard format or change the HDMI signal format of HDMI ...

Page 70: ...etwork Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network Connect a LAN cable to your TV A LAN cable B Computer C Modem with router functions D Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network netw...

Page 71: ... person who set up the network network administrator 71 Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to your network Using Wi Fi Direct to connect to the TV no wireless router required 72 Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to your network The built in wireless LAN dev...

Page 72: ... who set up the network network administrator If the above procedure does not deliver any improvement change the setting of your wireless router or access point to 5GHz which may help improve the video streaming quality The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router access point using the 2 4GHz ban...

Page 73: ...t Wi Fi Direct Select Wi Fi Direct settings Select the TV name displayed on the TV screen with the Wi Fi Direct device If the device does not support Wi Fi Direct select the Show Network SSID Password Operate the Wi Fi Direct Wi Fi device to connect with the TV Send content from the Wi Fi Direct Wi Fi device to the TV For details refer to the instruction manual of the device If the connection does...

Page 74: ...n your TV is not connected wirelessly to a router you can select the wireless band for the Wi Fi Direct function Press the HOME button then select Settings Network Wi Fi Direct Advanced settings Band setting Auto Normally use this option It automatically selects an appropriate band for the Wi Fi Direct function Auto 2 4GHz band Use this option when connecting with devices that support 2 4GHz only ...

Page 75: ...on your region country Related topics The TV cannot be found by a Wi Fi Direct device 74 Connecting to a Network Home network features Adjusting home network settings Playing content from a computer Playing content from a media server RVU statement RVU compliant models only 75 Connecting to a Network Home network features Adjusting home network settings You can adjust the following home network se...

Page 76: ...ntroller To use the remote device Press the HOME button then select Settings Network Remote device settings the desired option Control remotely Enable operation of the TV from a registered device Deregister remote device Deregister a device to disable operation of the TV from that device 76 Connecting to a Network Home network features Playing content from a computer You can play photo music video...

Page 77: ...when using the supported formats Related topics Adjusting home network settings 77 Connecting to a Network Home network features Playing content from a media server You can play photo music video files in a controller e g digital still camera on the TV screen by operating the controller directly The controller should also be renderer compatible A Digital still camera Controller B Router C Modem D ...

Page 78: ...ith RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box Contact your satellite provider for additional information 79 Settings Configuring the TV Setting a timer 80 Settings Configuring the TV TV Network Accessories System Preferences Personal Accounts Expert panel settings only models equipped with an OLED pane...

Page 79: ...ated options Illumination LED Customizes the Illumination LED The availability of this function depends on your model Power Changes the settings related to power consumption Apps Changes the settings related to apps Screen saver Configures the settings of the screen saver Storage reset Changes the settings related to data storage Initial setup Sets up the basic features such as network and channel...

Page 80: ...s Configuring the TV System Preferences Press the HOME button then select Settings System Preferences the desired option Available options Date time Adjusts the current time Language Selects the menu language Keyboard Configures the settings of the on screen keyboard Search Configures the settings of the search function Speech Configures the settings of speech recognition feature Accessibility Con...

Page 81: ...sonal the desired option Available options Location Configures the location settings to acquire the user location Security restrictions Configures the security settings such as passwords Parental lock Broadcast Configures the parental lock settings for broadcasts and other items Parental lock Streaming channels Configures the parental lock settings for streaming channels Parental lock Broadcast an...

Page 82: ...ton then select Settings Picture Display Expert panel settings the desired option Available options Pixel shift Moves the displayed image at regular intervals to prevent image retention Under normal circumstances use the TV with this option enabled Panel refresh Manually perform a panel refresh only when image retention is particularly noticeable Note Perform panel refresh only when image retentio...

Page 83: ...elect Timers Timer the desired option To set the sleep timer Sleep timer automatically turns off the TV after a preset time Press the HOME button then select Timers Sleep timer the desired option Note When you turn off the TV and turn it on again Sleep timer is reset to Off 88 Troubleshooting Start here Experiencing trouble Start here Picture quality screen Keyboard Broadcast reception Sound Netwo...

Page 84: ...nternet connection to the TV To turn on automatic software download To enable Automatic software download press the HOME button then select Help System software update Automatic software download Hint To update the software manually select Check for a system software update in the System software update screen If you do not wish to update the software automatically disable Automatic software downl...

Page 85: ...ill turn off and then restart automatically after a short time If the TV does not turn on automatically press the power button on the remote control after 20 seconds Your personal settings and data will not be lost after the TV restarts it is the same as unplugging the AC power cord mains lead 93 Troubleshooting Picture quality screen Picture quality is not as good as viewed at the store Distorted...

Page 86: ...erned about an image retention only models equipped with an OLED panel A white line appears on the screen only models equipped with an OLED panel Panel refresh does not complete only models equipped with an OLED panel 94 Troubleshooting Picture quality screen Picture quality is not as good as viewed at the store Picture quality depends on the signal content The picture quality may improve if you c...

Page 87: ...ustments Advanced settings Motion Motionflow Standard For Motionflow compatible models only Motionflow compatible models have Motionflow in Settings Picture Display Picture adjustments Advanced settings Motion Related topics Distorted picture 97 Troubleshooting Picture quality screen No color Dark picture Color is not correct Picture is too bright Press the ACTION MENU button then select Picture a...

Page 88: ... Picture is too bright 99 Troubleshooting Picture quality screen Color is not correct How to adjust the color tone Press the ACTION MENU button select Picture adjustments Advanced settings and adjust Hue or Color temperature To deepen the color tone adjust Color or Live Color Press the ACTION MENU button and then select Picture adjustments Advanced settings Related topics No color Dark picture Col...

Page 89: ...g commercials due to the method used by the provider to broadcast content When HD content channels switch to SD content commercials the picture may become small with a black border Auto wide in Screen will not expand the picture while the content switches since the content information is regulated by the channel signal provider You can manually change the Wide mode setting if desired which will re...

Page 90: ...es can also control the size of the picture If you are using a set top box refer to the manufacturer of the set top box for more information 104 Troubleshooting Picture quality screen A black box appears on the screen A text option is selected although no text is available Check the Captions Broadcast closed captions settings in Accessibility Option name differs depending on your region country Yo...

Page 91: ...ctive 3D Glasses are powered on It is necessary to register your Active 3D Glasses to the TV before use To use the glasses with another TV it is necessary to re register Turn off the glasses before re registering Wireless devices or microwave ovens may affect the communication between the 3D Glasses and the TV as the TV uses the 2 4GHz band In this case try to register again If a device that is no...

Page 92: ...D models only 3D models have 3D settings in Settings Picture Display Deactivate the 3D signal notification setting Press the HOME button then select Settings Picture Display 3D settings 3D signal notification Off 110 Troubleshooting Picture quality screen A message about an app asking for permission to access a TV function is displayed Select whether to allow or deny the app access to the displaye...

Page 93: ...anel refresh started automatically it will restart when you turn off the TV with the remote control If panel refresh was initiated manually you must select it again 113 Troubleshooting Picture quality screen You are concerned about an image retention only models equipped with an OLED panel If the same image is displayed repeatedly or for long periods of time image retention may occur You can manua...

Page 94: ...s not a malfunction of the TV 115 Troubleshooting Picture quality screen Panel refresh does not complete only models equipped with an OLED panel Panel refresh works when the room temperature is between 10 C 50 F and 40 C 104 F If the room temperature falls outside of this range during the panel refresh the process does not finish and a message is displayed If the message is displayed check the tem...

Page 95: ...tion Check these things first to troubleshoot your TV reception Make sure that the antenna cable is firmly connected to the TV Make sure that the antenna cable is not loose or disconnected Make sure that the cable or cable connector of antenna is not damaged 119 Troubleshooting Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Make sure that the antenna ca...

Page 96: ...r bent Check if the antenna has reached the end of its serviceable life 3 5 years for normal use 1 2 years at a seaside location Related topics Check these things first to troubleshoot your TV reception 122 Troubleshooting Broadcast reception There is picture or sound noise when viewing an analog TV channel Check the Analog channel adjustment settings Press the HOME button then select Settings Cha...

Page 97: ... troubleshoot your TV reception 124 Troubleshooting Broadcast reception Poor reception or poor picture quality with digital broadcasts Change the position direction and angle of the terrestrial television antenna to maximize the antenna signal level Make sure that the direction of the antenna is not changed unintentionally such as by wind If you are using a TV signal booster adjust its signal gain...

Page 98: ...ceive or select channels Perform Auto program to add receivable channels that are not present in the TV memory Press the HOME button then select Settings Channels Channel setup Cable Antenna Auto program Check that Signal type is set correctly Press the HOME button then select Settings Channels Channel setup Cable Antenna Signal type Cable Set to receive and select cable channels Antenna Set to re...

Page 99: ...lity Content and signal quality are regulated by the signal provider Many HD channels and content are actually upscaled versions of standard definition broadcasts The picture is affected by the quality of the signal received which varies between channel and program Related topics Check these things first to troubleshoot your TV reception 129 Troubleshooting Sound No sound but good picture Audio no...

Page 100: ...ables To avoid TV interference make sure to use an undamaged antenna cable Related topics Distorted sound 132 Troubleshooting Sound No audio or low audio with a home theater system Press the ACTION MENU button then select Speakers Audio system Set Headphone Audio out to Audio out Fixed in the Sound setting If the audio system is not compatible with Dolby Digital or DTS set Settings Sound Digital a...

Page 101: ...vice and TV Set Audio filter to Low or High to improve sound for analog reception Audio filter may not be available depending on your region country Related topics Audio noise 134 Troubleshooting Sound Headphone Bluetooth audio device volume cannot be adjusted If you cannot adjust the headphone or Bluetooth audio device volume with the VOL buttons press the ACTION MENU button and select Headphone ...

Page 102: ...on then select Settings Sound Audio to both TV speakers other device 136 Troubleshooting Network Internet home apps The network name SSID of the wireless router access point to which you want to connect is not displayed Sometimes video streaming quality is poor Wi Fi connection is lost or intermittent Certain Internet video content displays a loss of detail Good picture quality but no sound on Int...

Page 103: ...Hz band The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router access point using the 2 4GHz band Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 139 Troubleshooting Network Internet home apps Wi Fi connection is lost or intermittent Check the installat...

Page 104: ...content Quality depends on the original content provided by the video content provider and your connection bandwidth Due to the nature of Internet video not all videos will contain sound Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 142 Troubleshooting Network Internet home apps Apps are inaccessible Check that the LAN cable or AC power cord...

Page 105: ...ction to your server and your TV Check if your network is properly configured on your TV Check your LAN cable wireless connection or your server The TV may have lost connection with the server Perform Server diagnostics to check if your media server is properly communicating with the TV Press the HOME button then select Settings Network Home network Server diagnostics Related topics Home network f...

Page 106: ... connect to the server 146 Troubleshooting Network Internet home apps You can connect to the Internet but not to Google services The date and time settings of this TV may be incorrect Depending on the app such as Google Play or YouTube you may not be able to connect to Google services if the time is incorrect Press the HOME button then select Settings Date time Automatic date time Use network time...

Page 107: ...scent light can interfere with remote control operation try turning off any fluorescent light When you unplug the TV and plug it in again the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV This is because it takes time to initialize the system Wait for about 10 to 20 seconds then try again When your voice is not being recognized make su...

Page 108: ... again A CR2025 side 150 Troubleshooting Remote control accessories The LED indicator on the Active 3D Glasses blinks 3D models only Lights up for 3 seconds Indicates when turning on the glasses Blinks every 2 seconds Indicates the glasses are powered on Blinks 3 times Indicates the glasses have been powered off Blinks green and yellow alternately Indicates the glasses have started the registratio...

Page 109: ... the remote control or the TV 152 Troubleshooting Power The TV turns off automatically The screen may have been turned off due to Sleep timer settings Check the Duration setting of Timer Check if Idle TV standby in Eco is activated The screen may have been turned off due to Screen saver settings Except for Brazilian models Check if Auto shut off in Eco is activated Related topics Setting a timer 1...

Page 110: ... the TV and plugging it in again the TV does not turn on even if you press the power button on the remote control or the TV When you unplug the TV and plug it in again the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV This is because it takes time to initialize the system Wait for about 10 to 20 seconds then try again 156 Troubleshooti...

Page 111: ...he device and TV Press the INPUT button to display the list of inputs then select the desired input Correctly insert the USB device Make sure that the USB device has been properly formatted Operation is not guaranteed for all USB devices Also operations differ depending on the USB device features or the video files being played If the connected device is connected to HDMI IN 2 or 3 connect it to H...

Page 112: ...onnected devices Photo images or folders take time to display Depending on the image dimension file size and number of files in a folder some photo images or folders take time to display Each time a USB device is connected to the TV it may take up to a couple of minutes for the photos to display Related topics No picture from a connected device 161 Troubleshooting Connected devices You cannot find...

Page 113: ...e sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device Make sure that your TV supports the external device If you press and hold a button on the remote control the operation may not be transmitted Instead press the button repeatedly Some external devices may not respond to some buttons on the Action Menu Except for Brazilian mod...

Page 114: ...g Auto 2 4GHz band 166 Troubleshooting Connected devices Operation cuts out or a device does not work Check if the device is turned on Replace the batteries of the device Re register the device Bluetooth devices use the 2 4GHz band therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference If household electric appliances e g microwaves or mobile devices...

Page 115: ... mirroring to show the standby screen for the Screen mirroring function and try to connect again If you are using Screen mirroring with another device turn off Screen mirroring first and try again If your device does not support 5GHz and you set the Band setting option to Auto 5GHz band try changing it to Auto Related topics Displaying the screen of a smartphone tablet on the TV using the Screen m...

Page 116: ...Content Protection 2 0 2 1 2 2 standards Some pay contents may not be displayed via a source device which does not meet HDCP 2 0 2 1 2 2 standards 171 Troubleshooting Illumination LED The illumination LED or bottom of the screen sometimes lights up You want to disable the illumination LED so that it does not light up or blink 172 Troubleshooting Illumination LED The illumination LED or bottom of t...

Page 117: ...rcumstances because you will be unable to identify whether the TV is on or off or a timer is set 174 Index TV programs DISCOVER GUIDE Interactive broadcasts Channels Parental lock Picture display Picture in picture 3D 4K pictures HOME Picture Display Date time Language Expert panel settings Pixel shift Panel refresh Sound voice Voice search using Sound Speech recognition Remote control Remote cont...

Page 118: ... External devices Blu ray DVD players connecting USB memory devices etc Smartphones tablets Computers Digital cameras camcorders Audio systems Wireless subwoofer Apps Moving to USB memory devices Google Play Store YouTube Netflix A list of recently used apps File playback Computers Digital cameras camcorders Supported files and formats Other SNS Restart System software update 107 ...

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