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In-Car Receiver

XAV-AX6000

Troubleshooting

Do the following before you request a repair service.

Read the relevant instruction and troubleshooting topics in this Help Guide.
Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone,
you can get software update information conveniently.
Visit our customer support home page.

If none of the above works, consult your nearest Sony dealer.

Related Topic

Customer Support Websites

About the “Support by Sony” App

5-035-402-11(1) Copyright 2022 Sony Corporation

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Summary of Contents for XAV-AX6000

Page 1: ...differ from the picture above Getting Started Guide to Parts and Controls Main Unit and Remote Commander Screen Displays Performing Initial Settings Using Apple CarPlay Android Auto Using Apple CarPlay Wirelessly Using Android Auto Wirelessly Using Android Auto with a USB Cable Preparing a BLUETOOTH Device Pairing and Connecting with a Bluetooth Device 1 ...

Page 2: ...ning Channels for SiriusXM Tuning the Channel by Inputting its Channel Number Tuning the Channel from the Channel List or Category List Setting a Parental Control Using SXM Option Functions Playback Playing a USB Device Playing a USB Device Repeat Play and Shuffle Play Searching for a File from the List Screen Playing an HDMI Device Playing an HDMI Device Playing a BLUETOOTH Device Playing a BLUET...

Page 3: ... Setting Operation Device Connection Sound Customize Application System Additional Information Canceling the Demonstration Mode Sorting Apps on the Apps Area Favorite Updating the Software Precautions Supported Formats for USB Playback About iPhone Notice on License Maintenance Specifications Copyrights Troubleshooting Troubleshooting General There is no beep sound 3 ...

Page 4: ...of the device on Device Connection Radio The radio reception is poor Static noise occurs The stations cannot be received XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN Picture There is no picture or picture noise occurs Sound There is no sound sound skips or sound cracks Sound is noisy USB playback Items cannot be played The USB device takes longer to play The smartphone connected to the USB port canno...

Page 5: ... BLUETOOTH function cannot be operated No sound is output from the car speakers during a handsfree call SiriusXM Connect Vehicle Tuner XAV AX6000 UC A mature channel is not blocked although parental control setting has been made Apple CarPlay The Apple CarPlay icon does not appear on the HOME screen The position accuracy is not good when using maps with Apple CarPlay Android Auto The Android Auto ...

Page 6: ...5 035 402 11 1 Copyright 2022 Sony Corporation 6 ...

Page 7: ... tactile dot RM X400 remote commander XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN The remote commander can be used to operate the audio controls For menu operations use the touch screen The VOL volume play pause buttons have a tactile dot Note The up down buttons in the illustration above are not supported 7 ...

Page 8: ...ent Apple CarPlay Android Auto move to the previous next content Press and hold to Radio tune into a station automatically SEEK SEEK USB fast reverse fast forward Bluetooth Audio fast reverse fast forward 5 VOICE Activates the voice command function for Apple CarPlay and Android Auto 6 Display touch screen 7 DISP OFF display off Turns off the display To turn back on press again 8 mute Mutes the so...

Page 9: ...Related Topic Screen Displays 5 035 402 11 1 Copyright 2022 Sony Corporation USB fast reverse fast forward Bluetooth Audio fast reverse fast forward Functions differ depending on the BLUETOOTH device 9 ...

Page 10: ...ck screen HOME1 screen HOME2 screen 1 Status indication left side 2 Status indication right side Icon in the display Detail back Returns to the previous display list Opens the list The available lists differ depending on the source Icon in the display Detail 10 ...

Page 11: ...Returns to the HOME1 screen 9 Apps area Displays all Apps except for Favorite Apps Apps icon list XAV AX6000 UC Icon in the display Detail Clock Displays the time which was set on the Date Time setting mute Lights up when the sound is muted option Opens the source option menu The available items differ depending on the source device Displays the device s name to connect to the unit antenna Indicat...

Page 12: ...o 1 2 Climate 1 2 Satellite Radio 1 2 3 Bluetooth Audio 1 2 3 Media Player 1 2 3 When connecting the iDataLink Maestro module not supplied the icon is displayed 1 Available functions differ according to your car type 2 The display names differ according to your car type 3 Icon in the display Name Android Auto Apple CarPlay Radio Bluetooth USB Phone Settings HDMI RearCam Devices It may not be avail...

Page 13: ...13 ...

Page 14: ...Application System 5 035 402 11 1 Copyright 2022 Sony Corporation Touch Language then set the display language To return to the previous display touch back 1 Touch Demo Mode repeatedly to select Off to disable the demonstration mode 2 Touch Set Date Time then set the date and time To return to the previous display touch back XAV AX6000 UC skip to step 5 3 Touch Radio Tuning Steps then set the radi...

Page 15: ...ossible Place your iPhone within 1 m 3 ft of this unit 1 Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings Hint You can touch Devices to open the Device Connection screen alternatively 2 Touch Device Connection 3 Touch Add New Device 4 Operate your iPhone according to its message on the Add New Device screen W...

Page 16: ...ble from your iPhone The HDMI connection is not possible while Apple CarPlay is running Apple CarPlay may not be available in your country or region Related Topic Apple CarPlay Device Connection 5 035 402 11 1 Copyright 2022 Sony Corporation 16 ...

Page 17: ...id Auto is running Android Auto may not be available in your country or region Place your Android phone within 1 m 3 ft of this unit 1 Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings Hint You can touch Devices to open the Device Connection screen alternatively 2 Touch Device Connection 3 Touch Add New Device...

Page 18: ...Related Topic Android Auto Device Connection 5 035 402 11 1 Copyright 2022 Sony Corporation 18 ...

Page 19: ...to compatible Android phone to the unit with the USB cable Note While using Android Auto BLUETOOTH connection is not possible BLUETOOTH pairing is possible Android Auto may not be available in your country or region Related Topic Android Auto 5 035 402 11 1 Copyright 2022 Sony Corporation Connect your Android phone to the USB port 1 19 ...

Page 20: ...it can only be connected with one BLUETOOTH device at a time To disconnect the BLUETOOTH connection turn the connection off from either the unit or the BLUETOOTH device Place the BLUETOOTH device within 1 m 3 ft of this unit 1 Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings Hint You can touch Devices to open...

Page 21: ...e Device Connection or Add New Device screen When making a BLUETOOTH connection with your iPhone or Android phone remove the HDMI cable from your iPhone or Android phone The HDMI connection is not possible while using BLUETOOTH connection Related Topic Device Connection 5 035 402 11 1 Copyright 2022 Sony Corporation 21 ...

Page 22: ...device from this unit When the ignition is turned to on with the BLUETOOTH signal activated this unit searches for the last connected BLUETOOTH device and connection is made automatically To capture your voice during handsfree calling You need to install the microphone supplied To install the microphone supplied Connect the microphone supplied to the MIC IN connector For details refer to Operating...

Page 23: ...A Microphone supplied B Flat mount base supplied C Double sided tape supplied D Clip not supplied 5 035 402 11 1 Copyright 2022 Sony Corporation 23 ...

Page 24: ...ect the optional rear view camera to the REAR CAMERA IN cable and connect the REVERSE IN lead to the 12 V power terminal of the car s rear lamp lead to display the picture from the rear view camera when the rear lights of your vehicle are illuminated or the shift lever is set to the R reverse position Press HOME then touch RearCam If RearCam is not set in the Favorite area touch All Apps to displa...

Page 25: ...icle user interface meets Apple performance standards Apple is not responsible for the operation of this vehicle or its compliance with safety and regulatory standards Please note that the use of this product with iPhone may affect wireless performance Related Topic Using Apple CarPlay Wirelessly 5 035 402 11 1 Copyright 2022 Sony Corporation Connect your iPhone to the unit When your iPhone and th...

Page 26: ...e Android Auto app on Google Play For details about Android Auto refer to the manual supplied with your Android phone or visit the Android Auto website Android Auto may not be available in your country or region Related Topic Using Android Auto Wirelessly Using Android Auto with a USB Cable 5 035 402 11 1 Copyright 2022 Sony Corporation Connect your Android phone to the unit 1 Press HOME then touc...

Page 27: ... A Preset area Select a preset station Touch and hold to store the current frequency in that preset Touch up down to show the other preset stations B Current band Change the band FM or AM C radio option Open the radio option menu D Manual Tune Switch the tuning between manually and automatically E left right Tune in automatically F Current frequency program service name RDS Radio Data System indic...

Page 28: ...G Tune in manually Touch and hold to continuously skip frequencies 5 035 402 11 1 Copyright 2022 Sony Corporation 28 ...

Page 29: ...and then touch the desired preset station Related Topic Listening to the Radio 5 035 402 11 1 Copyright 2022 Sony Corporation Select the desired band FM or AM 1 Perform tuning To tune automatically Touch left right Scanning stops when the unit receives a station To tune manually Touch Manual Tune to switch the tuning manually Touch Touch and hold to continuously skip frequencies 2 29 ...

Page 30: ... AX6000 E17 XAV AX6000 IN Selects On to stay with the station you are receiving while the Alternate Frequency function is set to on If you leave this regional program s reception area select Off This function does not work in the UK and some other areas Only available during FM reception PTY Selects a program type from Music or Talk to search for a station broadcasting the selected program type On...

Page 31: ...Connect Vehicle Tuner and its packaging You will need this number to activate your subscription Write the number down for reference Note The SiriusXM Radio ID does not include the letters I O S or F To display the SiriusXM Radio ID In the USA you can activate online or by calling SiriusXM Listener Care Visit www siriusxm com activatenow Call SiriusXM Listener Care at 1 866 635 2349 For Canadian Su...

Page 32: ...5 035 402 11 1 Copyright 2022 Sony Corporation 32 ...

Page 33: ...w the other preset channels Touch and hold to store the current channel in that preset C Channel logo channel name D information Switch the channel information in H E Channel number F SXM option Open the SXM option menu G CH previous channel CH next channel Select a channel H Album art channel name artist name category name song title content information 5 035 402 11 1 Copyright 2022 Sony Corporat...

Page 34: ...the Channel by Inputting its Channel Number Related Topic Tuning Channels for SiriusXM 5 035 402 11 1 Copyright 2022 Sony Corporation Touch the area with the channel number on the SiriusXM radio screen 1 Input the channel number then touch OK 2 34 ...

Page 35: ...om the Channel List or Category List 5 035 402 11 1 Copyright 2022 Sony Corporation Touch list on the SiriusXM radio screen The category list appears 1 Touch the desired category To tune from the channel list touch All Channels 2 Touch the desired channel 3 35 ...

Page 36: ...option on the SiriusXM radio screen then touch Parental Control The passcode input display appears 1 Enter your 4 digit passcode by touching the number keys then touch OK The passcode confirmation display appears 2 Enter the 4 digit passcode again then touch OK The parental control is applied and the channels are locked 3 Touch option then touch Parental Control The passcode input display appears ...

Page 37: ...ons The following functions are available by touching option on the SiriusXM radio screen Parental Control Sets the parental lock to on or off Change Passcode Changes the passcode for the Parental Control feature 5 035 402 11 1 Copyright 2022 Sony Corporation 37 ...

Page 38: ...ported file formats for USB playback To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position then remove the USB device Related Topic Customer Support Websites 5 035 402 11 1 Copyright 2022 Sony Corporation e g a USB flash drive digital media player Turn down the volume on the unit 1 Connect the USB device to the USB port 2 Press HOME then touch USB If USB is...

Page 39: ...play modes differ depending on the selected sound source and connected device 5 035 402 11 1 Copyright 2022 Sony Corporation During USB playback touch repeat or shuffle repeatedly until the desired play mode appears Playback in the selected play mode may take time to start 1 39 ...

Page 40: ...XAV AX6000 Searching for a File from the List Screen 5 035 402 11 1 Copyright 2022 Sony Corporation During USB playback touch list The list screen of the currently played item appears 1 Touch the desired item Playback starts 2 40 ...

Page 41: ...or some of the operations on the unit XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN For HDMI connection the supplied remote commander only works for this unit XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN The image may show up differently on the unit s display compared to the one on the display of the connected HDMI device This unit is compatible with 480p 576p and 720p 5 035 402 11 1 Copyright 2022 Sony ...

Page 42: ... time and playback status may not be displayed on this unit Depending on the BLUETOOTH device or music playback application audio output may distort when Bluetooth Input Level is set between 1 and 6 In this case lower the Bluetooth Input Level BLUETOOTH connection is not possible while Apple CarPlay or Android Auto is running Related Topic Connecting with a Paired BLUETOOTH Device 5 035 402 11 1 C...

Page 43: ...play modes differ depending on the selected sound source connected device and app 5 035 402 11 1 Copyright 2022 Sony Corporation During playback touch repeat or shuffle repeatedly until the desired play mode appears Playback in the selected play mode may take time to start 1 43 ...

Page 44: ...dsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated In this case use the handsfree calling functions of the application Related Topic Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device 5 035 402 11 1 Copyright 2022 Sony Corporation 44 ...

Page 45: ...peakers To select the speakers for handsfree calling press HOME then touch Settings and select Optional Audio Output Channel in System To reject end a call Touch end a call Related Topic Preparing a Mobile Phone 5 035 402 11 1 Copyright 2022 Sony Corporation Touch call when a call is received The phone call starts 1 45 ...

Page 46: ...all automatically to the last contact you made C Contacts Select a contact from the name list number list To search for the desired contact in alphabetical order from the name list touch Alphabetical Search D Dialpad Enter the phone number E Favorites Select the stored contact To store the contact see To add phone numbers to Favorites below 2 The mobile phone needs to support PBAP Phone Book Acces...

Page 47: ...Related Topic Preparing a Mobile Phone 5 035 402 11 1 Copyright 2022 Sony Corporation 47 ...

Page 48: ... then set MIC Gain to High Middle or Low To switch between handsfree mode and handheld mode During a call touch speaker phone to switch the phone call audio between the unit and mobile phone Note Depending on the mobile phone this operation may not be available To answer a receiving call automatically Touch option then set Auto Answer to On You cannot change the settings during a call or while mak...

Page 49: ...ling the firmware to the iDataLink Maestro module is required before using the iDataLink Maestro features If you have any questions or problems concerning the iDataLink Maestro module that are not covered on the website contact Automotive Data Solutions Inc Email maestrosupport adsdata ca Call 1 866 427 2999 5 035 402 11 1 Copyright 2022 Sony Corporation Check the serial number of the unit The ser...

Page 50: ...control the climate control in your car Gauges Displays driving information of your car such as running speed and engine speed Vehicle Info Displays information from your car such as the tire pressure and car battery voltage Park Assist Adds a visual display of detected objects to the existing parking sensor system in your car Note on the obstacle detect information This function is for supporting...

Page 51: ...5 035 402 11 1 Copyright 2022 Sony Corporation 51 ...

Page 52: ...ouch back Related Topic Device Connection Sound Customize Application System 5 035 402 11 1 Copyright 2022 Sony Corporation Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings 1 Touch one of the setup category The items that can be set differ depending on the source and settings 2 Touch the item you want to set ...

Page 53: ... the device by touching Forget This Device Disconnect the device by touching Disconnect When connecting an iPhone compatible with Apple CarPlay you can switch between the BLUETOOTH connection and Apple CarPlay by touching Change to Bluetooth or Change to Apple CarPlay When connecting an Android phone compatible with Android Auto you can switch between the BLUETOOTH connection and Android Auto by t...

Page 54: ...he distance from each speaker to the Item Detail EQ Selects the equalizer curve XAV AX6000 UC Off R B Rock Pop Dance Hip Hop EDM Jazz Soul Country Custom 1 Custom 2 XAV AX6000 E XAV AX6000 E17 Off R B Rock Pop Dance Hip Hop Jazz Soul Regueton Salsa Custom 1 Custom 2 XAV AX6000 IN Off Bollywood R B Rock Pop Dance Hip Hop EDM Jazz Regueton Custom 1 Custom 2 Edit Custom EQ Adjusts the equalizer curve...

Page 55: ...cy slope and subwoofer phase Related Topic Basic Setting Operation 5 035 402 11 1 Copyright 2022 Sony Corporation Item Detail High Pass Filter Adjusts the cut off frequency of the front rear speakers Low Pass Filter Selects the cut off frequency of the subwoofer Slope Adjusts the slope of the front rear speakers and subwoofer Phase Selects the subwoofer phase Normal Reverse 55 ...

Page 56: ...orite photo data in a MSC Mass Storage Class type USB device as a wallpaper Available only when photo data are JPEG files of 6 MB or less with a pixel size of 2048 1080 or less To set a photo data When connecting the USB device to the USB port touch to display photos Select your favorite photo then touch OK Related Topic Basic Setting Operation 5 035 402 11 1 Copyright 2022 Sony Corporation 56 ...

Page 57: ...nput Level XAV AX6000 UC Adjusts the relative volume level to the signal input from the iDataLink Maestro module 8 to 8 Available only when the connection with iDataLink Maestro is established Maestro Settings XAV AX6000 UC Displays the menus for your original car settings and setting for the iDataLink Maestro module Your display will vary based on the firmware in the iDataLink Maestro module Avai...

Page 58: ...re to match the input mode with the connected remote control before use Set the Custom switch to On Note While making settings the connected remote control cannot be used even though some functions have already been registered Use the buttons on the unit This function may not be available on some vehicles For details on the compatibility of your vehicle visit the support site System Sound Activate...

Page 59: ...s the button brightness when the monitor is turned off Off 1 2 3 4 Driver s Position Selects the driving position to optimize usability of Apple CarPlay and Android Auto Left Side Right Side MIC Adjust Sets the microphone parameters according to the size of the car Small Cabin Medium Cabin Large Cabin Bluetooth Signal Item Detail Media Adjusts the volume of media 0 to 50 Phone Call Adjusts the vol...

Page 60: ...l Number Wi Fi Status Bluetooth Status GPS Status Speed Sensor Status Software Update Updates the software via USB flash drive or USB tethering Factory Reset Initializes all the settings to the factory settings Open Source Licenses Displays the software licenses Related Topic Basic Setting Operation 5 035 402 11 1 Copyright 2022 Sony Corporation 60 ...

Page 61: ...ystem 5 035 402 11 1 Copyright 2022 Sony Corporation Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings 1 Touch System then touch Demo Mode to set to Off 2 To exit the setup menu touch back twice 3 61 ...

Page 62: ...ose set to Favorite HOME1 screen HOME2 screen A Apple CarPlay Android Auto B Clock C Apps area Favorite D All Apps E Close F Apps area except for those set to Favorite To change an App on the Apps area Favorite Touch All Apps to open the HOME2 screen The HOME2 screen opens 1 Touch and hold the App to move from the Apps area Favorite then drag it to the Apps area except for Favorite A blank is crea...

Page 63: ... the HOME1 screen Apps on the Apps area Favorite are not aligned automatically The blank between Apps is maintained Apps except for the Apps area Favorite are aligned automatically The blank between Apps is not created Related Topic Screen Displays 5 035 402 11 1 Copyright 2022 Sony Corporation Touch Close to return to the HOME1 screen 4 63 ...

Page 64: ...ns on the screen of the unit To update the software with USB tethering mode When using the smartphone with tethering function you can update the software with USB tethering mode Connect your smartphone to the USB port then follow the instructions on the screen of the unit Note During the update with a USB connection do not disconnect the USB cable or USB device A network connection may be required...

Page 65: ...e car Notes on LCD panel Do not get the LCD panel wet or expose it to liquids This may cause a malfunction Do not press down hard on the LCD panel as doing so can distort the picture or cause a malfunction i e the picture may become unclear or the LCD panel may be damaged Do not touch the panel with objects other than with your finger as it may damage or break the LCD panel Clean the LCD panel wit...

Page 66: ...screen They may cause the touch screen to malfunction If there are water droplets on the touch screen or if you touch the screen with wet fingertips the touch screen may not react correctly Internet connection and IP address Technical data such as IP address or device details is used when this product is connected to the internet for software update or receiving third party services For software u...

Page 67: ...c 1 Sampling frequency 4 8 kHz 384 kHz Bit per sample Quantization bit 16 bits 24 bits Channel number 2ch WAV wav 1 Sampling frequency 4 8 kHz 768 kHz Bit per sample Quantization bit 16 bits 24 bits 32 bits Channel number 2ch DSD dsf dff 6 Sampling frequency 2 8 MHz 5 6 MHz 11 2 MHz 22 4 MHz Channel number 2ch Note Not all files of the above file formats can be played back on the unit Copyright pr...

Page 68: ...5 035 402 11 1 Copyright 2022 Sony Corporation 68 ...

Page 69: ...ry has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with an Apple product may affect wireless performance Check the Apple CarPla...

Page 70: ...nd other licenses which may require access to source code You may find a copy of the relevant source code as required under the GPLv2 and other licenses at http www sony net Products Linux To download please access the URL then select the model name XAV AX6000 You may obtain the source code as required by the GPLv2 on a physical medium from us for a period of three years after our last shipment of...

Page 71: ...ecomes weak the range of the remote commander becomes shorter CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type A Lithium battery CR2025 side up Note Keep the lithium battery out of the reach of children Should the battery be swallowed immediately consult a doctor 5 035 402 11 1 Copyright 2022 Sony Corporation 71 ...

Page 72: ...atts RMS 4 Channels at 4 Ohms and 1 THD N Signal to Noise Ratio 80 dBA reference 1 Watt into 4 Ohms Monitor section Radio section XAV AX6000 UC FM AM XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN Display type Wide LCD color monitor Dimensions 17 6 cm 6 95 in System TFT active matrix Number of pixels 1 152 000 pixels 800 3 RGB 480 Tuning range 87 5 MHz 107 9 MHz Usable sensitivity 7 dBf Signal to noise...

Page 73: ...able Communication System BLUETOOTH Standard version 5 0 Output BLUETOOTH Standard Power Class 1 Max Conducted 7 5 dBm Maximum communication range 1 Line of sight approx 10 m 33 ft Frequency band 2 4 GHz band 2 4000 GHz 2 4835 GHz Modulation method FHSS Compatible BLUETOOTH Profiles 2 A2DP Advanced Audio Distribution Profile 1 3 1 AVRCP Audio Video Remote Control Profile 1 6 1 HFP Handsfree Profil...

Page 74: ...o frequency 5 GHz band 5 725 GHz 5 850 GHz Output power Max conducted 10 dBm Frequency Tolerance 20 ppm Compatible standards IEEE802 11 b g n Radio frequency 2 4 GHz band 2 401 GHz 2 473 GHz Output power Max conducted 18 dBm Frequency Tolerance 20 ppm Outputs Speaker outputs Speaker impedance 4 Ω 8 Ω Maximum power output 55 W 4 at 4 Ω Power requirements 12 V DC car battery negative ground earth Ra...

Page 75: ... kg 2 lb 4 oz Package contents Main unit 1 Parts for installation and connections 1 set Remote commander 1 RM X400 XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN Optional accessories equipment Remote commander RM X400 XAV AX6000 UC SiriusXM Connect Vehicle Tuner SXV100 SXV200 SXV300 XAV AX6000 UC iDataLink Maestro RR module iDataLink Maestro RR2 module XAV AX6000 UC 75 ...

Page 76: ... certain intellectual property rights of Microsoft Corporation Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary Apple and iPhone are trademarks of Apple Inc registered in the U S and other countries Apple CarPlay is a trademark of Apple Inc IOS is a trademark or registered trademark of Cisco in the U...

Page 77: ...ide Issues may be resolved by updating the software When you install the Support by Sony app on your smartphone you can get software update information conveniently Visit our customer support home page If none of the above works consult your nearest Sony dealer Related Topic Customer Support Websites About the Support by Sony App 5 035 402 11 1 Copyright 2022 Sony Corporation 77 ...

Page 78: ...Help Guide In Car Receiver XAV AX6000 There is no beep sound System sound is off in settings 5 035 402 11 1 Copyright 2022 Sony Corporation 78 ...

Page 79: ...AX6000 The fuse has blown The unit makes noise when the position of the ignition is switched The power supply leads are not matched correctly with the car s accessory power connector 5 035 402 11 1 Copyright 2022 Sony Corporation 79 ...

Page 80: ...onitor off function is activated Touch anywhere on the display to turn the display back on Press DISP OFF on the remote commander XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN The standby function is activated Press HOME Related Topic Main Unit and Remote Commander Screen Displays 5 035 402 11 1 Copyright 2022 Sony Corporation 80 ...

Page 81: ...Help Guide In Car Receiver XAV AX6000 Menu items cannot be selected Unavailable menu items are displayed in gray 5 035 402 11 1 Copyright 2022 Sony Corporation 81 ...

Page 82: ...Help Guide In Car Receiver XAV AX6000 The unit cannot be operated Press and hold HOME for more than 10 seconds to restart the unit 5 035 402 11 1 Copyright 2022 Sony Corporation 82 ...

Page 83: ...r XAV AX6000 The display does not turn on The display may not be mounted properly Check that the installation and connection of the display are appropriately applied to the unit 5 035 402 11 1 Copyright 2022 Sony Corporation 83 ...

Page 84: ...s are touched simultaneously the touch screen will not react correctly Touch the pressure sensitive screen firmly The touch screen does not react when touching with a wet fingertip or when water droplets are on the touch screen Dry your wet fingertips well or fully wipe water droplets off of the touch screen 5 035 402 11 1 Copyright 2022 Sony Corporation 84 ...

Page 85: ...Help Guide In Car Receiver XAV AX6000 Multi touch is not recognized Multi touch operation is not supported on this unit 5 035 402 11 1 Copyright 2022 Sony Corporation 85 ...

Page 86: ... XAV AX6000 A suffix such as 2 3 appears after the name of the device on Device Connection The name of the connected device is duplicated Change the name of the connected device 5 035 402 11 1 Copyright 2022 Sony Corporation 86 ...

Page 87: ...p Guide In Car Receiver XAV AX6000 The radio reception is poor Static noise occurs Connect the antenna aerial firmly Connection to REM OUT may be required 5 035 402 11 1 Copyright 2022 Sony Corporation 87 ...

Page 88: ... XAV AX6000 The stations cannot be received XAV AX6000 E XAV AX6000 E17 XAV AX6000 IN The tuning step setting has been erased Set the tuning step again Related Topic Application 5 035 402 11 1 Copyright 2022 Sony Corporation 88 ...

Page 89: ...t an angle of less than 30 in a sturdy part of the car The parking lead light green is not connected to the parking brake switch lead or the parking brake is not applied Check that the parking lead is firmly connected to the parking brake switch lead then apply the parking brake 5 035 402 11 1 Copyright 2022 Sony Corporation 89 ...

Page 90: ... disconnect the equipment and reconnect it to this unit Installation is not correct Install the unit at an angle of less than 30 in a sturdy part of the car The unit is in pause reverse fast forward mode The settings for the outputs are not made correctly The volume is too low or too high The mute function is activated The format is not supported Check if the format is supported by this unit There...

Page 91: ...Help Guide In Car Receiver XAV AX6000 Sound is noisy Keep cords and cables away from each other 5 035 402 11 1 Copyright 2022 Sony Corporation 91 ...

Page 92: ...orted USB devices formatted with file systems other than FAT16 FAT32 or exFAT are unsupported 5 035 402 11 1 Copyright 2022 Sony Corporation This unit supports FAT16 FAT32 and exFAT but some USB device may not support all of these For details refer to the operating instructions of each USB device or contact the manufacturer 92 ...

Page 93: ...Car Receiver XAV AX6000 The USB device takes longer to play The USB device contains large sized files large amount of files or files with a complicated tree structure 5 035 402 11 1 Copyright 2022 Sony Corporation 93 ...

Page 94: ...onnection is only available for Android phones and USB devices in MSC mode When using a smartphone other than an Android phone make a BLUETOOTH connection Related Topic Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device 5 035 402 11 1 Copyright 2022 Sony Corporation 94 ...

Page 95: ...pported If Video signal not detected appears on the display set the resolution of the HDMI device to match the resolution of the unit Check that the HDMI cable is firmly inserted to the unit It is also recommended to use a certified HDMI cable Disconnect the BLUETOOTH connection Apple CarPlay and Android Auto from your iPhone or Android phone that uses an HDMI connection 5 035 402 11 1 Copyright 2...

Page 96: ...ing on your smartphone or mobile phone you may need to delete this unit from the history of the connected smartphone or mobile phone then pair them again Related Topic Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device Device Connection 5 035 402 11 1 Copyright 2022 Sony Corporation 96 ...

Page 97: ... Car Receiver XAV AX6000 Connection is not possible Check the pairing and connection procedures in the manual of the other device etc and perform the operation again 5 035 402 11 1 Copyright 2022 Sony Corporation 97 ...

Page 98: ... In Car Receiver XAV AX6000 The name of the detected device does not appear Depending on the status of the other device it may not be possible to obtain the name 5 035 402 11 1 Copyright 2022 Sony Corporation 98 ...

Page 99: ...olume press HOME touch Settings and select Ring Tone of Volume Settings in System The speakers are not connected to the unit Connect the speakers to the unit To select the speakers for ringtone press HOME then touch Settings and select Optional Audio Output Channel in System 5 035 402 11 1 Copyright 2022 Sony Corporation 99 ...

Page 100: ...X6000 The talker s voice volume is low Raise the volume during a call To adjust the talker s voice volume press HOME touch Settings and select Phone Call of Volume Settings in System 5 035 402 11 1 Copyright 2022 Sony Corporation 100 ...

Page 101: ...e In Car Receiver XAV AX6000 The other party says that the volume is too low or high Adjust the MIC Gain level Related Topic Available Operations during a Call 5 035 402 11 1 Copyright 2022 Sony Corporation 101 ...

Page 102: ...uce the volume If ambient noise other than the phone call sound is loud try reducing this noise Shut the window if road noise is loud Lower the air conditioner if the air conditioner is loud Related Topic Available Operations during a Call 5 035 402 11 1 Copyright 2022 Sony Corporation 102 ...

Page 103: ...one sound quality is poor Phone sound quality depends on reception conditions of the mobile phone Move your car to a place where you can enhance the mobile phone s signal if the reception is poor 5 035 402 11 1 Copyright 2022 Sony Corporation 103 ...

Page 104: ...e connected BLUETOOTH device or apps is low or high Volume level will differ depending on the BLUETOOTH device or apps Reduce the volume level differences between this unit and the BLUETOOTH device or apps 5 035 402 11 1 Copyright 2022 Sony Corporation 104 ...

Page 105: ...ase which interrupts the signal remove the case while using the device Several BLUETOOTH devices or other devices e g ham radio devices which emit radio waves are used nearby Turn off the other devices Increase the distance between the unit and other devices Playback sound stops momentarily when this unit is connecting to a mobile phone This is not a malfunction 5 035 402 11 1 Copyright 2022 Sony ...

Page 106: ...e In Car Receiver XAV AX6000 The connected BLUETOOTH device cannot be controlled during audio streaming Check that the connected BLUETOOTH device supports AVRCP 5 035 402 11 1 Copyright 2022 Sony Corporation 106 ...

Page 107: ...ome functions do not work Check that the connecting device supports the functions in question Visit the support site then check the compatibility list Related Topic Customer Support Websites 5 035 402 11 1 Copyright 2022 Sony Corporation 107 ...

Page 108: ...6000 A call is answered unintentionally The connecting phone is set to start a call automatically Auto Answer of this unit is set to On Related Topic Available Operations during a Call 5 035 402 11 1 Copyright 2022 Sony Corporation 108 ...

Page 109: ...Receiver XAV AX6000 Pairing failed due to time out Depending on the connecting device the time limit for pairing may be short Try completing the pairing within the time 5 035 402 11 1 Copyright 2022 Sony Corporation 109 ...

Page 110: ... a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device In this case delete the pairing information of the unit from the BLUETOOTH device and then pair them again 5 035 402 11 1 Copyright 2022 Sony Corporation 110 ...

Page 111: ...Guide In Car Receiver XAV AX6000 The BLUETOOTH function cannot be operated Turn the ignition off Wait for a while then turn the ignition to the ACC position 5 035 402 11 1 Copyright 2022 Sony Corporation 111 ...

Page 112: ...utput from the car speakers during a handsfree call If the sound is output from the mobile phone set the mobile phone to output the sound from the car speakers Check the volume level of the car speakers 5 035 402 11 1 Copyright 2022 Sony Corporation 112 ...

Page 113: ...annel the passcode display will appear Once you have entered the passcode you will have unblocked parental control for all channels until the unit is powered down or you turn parental control back on Set Parental Control to Locked in the SXM option again Related Topic Using SXM Option Functions 5 035 402 11 1 Copyright 2022 Sony Corporation 113 ...

Page 114: ...e Disconnect your iPhone and reconnect it again Check that the Wi Fi setting of your iPhone is ON Check that the GPS antenna aerial supplied is connected Check that your iPhone is connected with Device Connection of Settings Apple CarPlay may not be available in your country or region Check the setting of Apple CarPlay on your iPhone Remove the HDMI cable from your iPhone 5 035 402 11 1 Copyright ...

Page 115: ...te radio waves In that case install the GPS antenna aerial near the window Do not paint the GPS antenna aerial It may affect the accuracy The correction status of the internal sensor may be insufficient Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor 5 035 402 11 1 Copy...

Page 116: ...ersion of the application onto your Android phone Your Android phone is not compatible with Android Auto Your Android phone needs to support Android Auto Refer to the manual supplied with your Android phone or visit the Android Auto website Disconnect your Android phone and reconnect it again Check that your Android phone is connected with Device Connection of Settings Android Auto may not be avai...

Page 117: ...e radio waves In that case install the GPS antenna aerial near the window Do not paint the GPS antenna aerial It may affect the accuracy The correction status of the internal sensor may be insufficient Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor 5 035 402 11 1 Copyr...

Page 118: ...ny inquiries about the functions settings and connections of iDataLink Maestro visit the website https www idatalinkmaestro com or contact Automotive Data Solutions Inc Email maestrosupport adsdata ca Call 1 866 427 2999 5 035 402 11 1 Copyright 2022 Sony Corporation 118 ...

Page 119: ... USB device is supported by the unit No playable content The USB device has no playable data Load the supported data files into the USB device Overcurrent caution on USB The USB device is overloaded Disconnect the USB device The USB device has a fault or an unsupported device is connected Connected USB device not supported For details on the compatibility of your USB device visit the support site ...

Page 120: ...iriusXM Listener Care Visit www siriusxm com activatenow Call SiriusXM Listener Care at 1 866 635 2349 For Canadian Subscriptions please contact Visit www siriusxm ca activate Call SiriusXM Customer Care at 1 888 539 7474 Check Antenna The radio has detected a fault with the SiriusXM antenna aerial The antenna aerial cable may be either disconnected or damaged Verify that the antenna aerial cable ...

Page 121: ... available at your local car audio retailer or online at https shop siriusxm com all parts Subscription Updated Press Enter to Continue The radio has detected a change in your SiriusXM subscription status Press Enter to clear the message If you have questions about your subscription please contact SiriusXM In the USA you can activate online or by calling SiriusXM Listener Care Visit www siriusxm c...

Page 122: ...ountries https www sony eu support For customers in other countries regions https www sony asia com support For customers in the USA If you have any questions problems regarding this product try the following For customers in European countries Register your product online now at https www sony eu mysony 5 035 402 11 1 Copyright 2022 Sony Corporation Read Troubleshooting in this Help Guide 1 Pleas...

Page 123: ...te information conveniently Support by Sony app Find information and get notifications about your product News Alerts Software updates Tutorials Tips Tricks https sony net SBS Visit the Support by Sony website at sony net SBS and bookmark the model name of the unit XAV AX6000 when you visit the website 5 035 402 11 1 Copyright 2022 Sony Corporation 123 ...

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