Sony WI-OE600 Help Manual Download Page 1

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Help Guide

Wireless Stereo Headset

WI-OE600

Model: YY2962
Use this manual if you encounter any problems, or have any questions.

Getting started

What you can do with the BLUETOOTH® function

About the voice guidance

Supplied accessories

Checking the package contents

Parts and controls

Location and function of parts

About the indicator

Wearing the headset

Power/Charging

Charging the headset

Available operating time

Checking the remaining battery charge

Turning on the headset

Turning off the headset

Making connections

How to make a wireless connection to Bluetooth devices

Android smartphone

Pairing and connecting with an Android smartphone

Connecting to a paired Android smartphone

iPhone (iOS devices)

Pairing and connecting with an iPhone

Connecting to a paired iPhone

Summary of Contents for WI-OE600

Page 1: ...tion and function of parts About the indicator Wearing the headset Power Charging Charging the headset Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iP...

Page 2: ...e multipoint connection Connecting the headset to 2 Android smartphones multipoint connection Connecting the headset to an Android smartphone and an iPhone multipoint connection Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device Bluetooth connection Disconnecting Bluetooth connection after use Supp...

Page 3: ...on of the battery is short Sound No sound Low sound level Low sound quality or noise or unusual sound can be heard Sound skips frequently Bluetooth connection Pairing cannot be done Unable to make a Bluetooth connection The headset does not operate properly Cannot hear a person during a call low voice from callers your voice does not reach the person during a call your voice is low on the caller s...

Page 5: ...uses Bluetooth wireless technology allowing you to do the following Listening to music You can enjoy music wirelessly from a smartphone or music player etc Talking on the phone You can make and receive calls hands free with a smartphone or mobile phone 5 043 991 11 1 Copyright 2022 Sony Corporation 5 ...

Page 6: ...ng a Bluetooth connection Bluetooth connected When disconnecting a Bluetooth connection Bluetooth disconnected When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low batt...

Page 7: ...the package check that all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Carrying pouch 1 5 043 991 11 1 Copyright 2022 Sony Corporation 7 ...

Page 8: ...lking on the phone 4 Left unit 5 left mark 6 Tactile dot There is a tactile dot on the left unit 7 Housings left right 8 volume next button There is a tactile dot on the button 9 USB Type C port Connect the headset to a computer or to an AC outlet via a commercially available USB AC adaptor with the supplied USB Type C cable to charge the headset 10 play call power Bluetooth button 11 8 ...

Page 9: ...43 991 11 1 Copyright 2022 Sony Corporation Indicator Lights up in orange while charging Lights up in orange or blue to indicate the battery or communications status of the headset 12 volume previous button 13 Built in antenna A Bluetooth antenna is built into the headset 14 9 ...

Page 10: ...hile charging lights up in orange The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in orange Abnormal charging repeatedly flashes slowly in orange Bluetooth function Pairing mode repeatedly flashes twice in blue Not connected repeatedly flashes in blue at about 1 second intervals Connection process completed repeatedly flashes quickly in blue for abo...

Page 11: ...times in blue For details see Initializing the headset to restore factory settings Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5 043 991 11 1 Copyright 2022 Sony Corporation 11 ...

Page 12: ...headset from above your head Place the side with the left mark to your left and the side with the right mark to your right There is a tactile dot on the left mark side A Tactile dot 1 Hang the ear hangers of the left and right units firmly on your ears When you wear the headset a certain space is left between the housing and your ear B Housing C Ear hanger 2 12 ...

Page 14: ...ype C cable and a commercially available USB AC adaptor A USB AC adaptor The indicator orange on the headset lights up Charging is completed in about 3 hours and the indicator turns off automatically After charging is complete disconnect the USB Type C cable and close the USB Type C port cover securely to prevent water or dust from entering the headset 2 Time required for charging the empty batter...

Page 15: ...to standby sleep or hibernation mode In this case change the computer settings and start charging once again If the headset is not used for a long time the rechargeable battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge If the he...

Page 16: ... Never leave the headset in a parked vehicle When connecting the headset to a computer use only the supplied USB Type C cable and make sure to connect them directly Charging will not be properly completed when the headset is connected through a USB hub 5 043 991 11 1 Copyright 2022 Sony Corporation 16 ...

Page 17: ... connection Music playback time AAC Max 10 hours Music playback time SBC Max 10 hours About 60 minutes of music playback is possible after 10 minutes charging Communication time Max 10 hours Note Usage hours may be different from the time described above depending on the conditions of use Related Topic Supported codecs 5 043 991 11 1 Copyright 2022 Sony Corporation 17 ...

Page 18: ...iPhone or iPod touch When the headset is connected to an iPhone or iPod touch over an HFP Hands free Profile Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch The display position is an example A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining ...

Page 19: ...o A2DP only in a multipoint connection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator 5 043 991 11 1 Copyright 2022 Sony Co...

Page 20: ...Stereo Headset WI OE600 Turning on the headset Related Topic Turning off the headset 5 043 991 11 1 Copyright 2022 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 20 ...

Page 21: ...tereo Headset WI OE600 Turning off the headset Related Topic Turning on the headset 5 043 991 11 1 Copyright 2022 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 21 ...

Page 22: ... to pair it again Connect to devices already paired with the headset using the methods necessary for each device Related Topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Pairing and connecting with a Bluetooth d...

Page 23: ...n on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the Bluetooth button for about 7...

Page 24: ...mation for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a tim...

Page 25: ...stening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 043 991 11 1 Copyright 2022 Sony Corporation 25 ...

Page 26: ...e indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 2 Display the devices paired with the Android smartphone 3 Select Settings Device connectio...

Page 27: ...If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device v...

Page 28: ... on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the Bluetooth button for about 7 ...

Page 29: ...e with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multipl...

Page 30: ...Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 043 991 11 1 Copyright 2022 Sony Corporation 30 ...

Page 31: ...on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch the switc...

Page 32: ...e power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connect...

Page 33: ... turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing informat...

Page 34: ...Click the Bluetooth other devices tab click the Bluetooth switch to turn on the Bluetooth function then click Add Bluetooth or other device 3 Click Bluetooth 4 Click WI OE600 5 34 ...

Page 35: ... date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play ...

Page 36: ...rom a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 043 991 11 1 Copyright 2022 Sony Corporation 36 ...

Page 37: ...th adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In thi...

Page 38: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 Select WI OE600 then select Pair 5 38 ...

Page 39: ...d from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetooth devices Connecting to a...

Page 40: ...40 ...

Page 41: ...oth adaptor may need to be turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this...

Page 42: ...uter If Passkey input is required input 0000 The headset and computer are paired and connected with each other You will hear the voice guidance say Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WI OE600 does not appear on the computer screen try again from the beginning of step 3 Select System Preferences Bluetooth from the Dock at the bottom of the scree...

Page 43: ...formation for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a ...

Page 44: ...r Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Blu...

Page 45: ...adphones WI OE600 Stereo If Headphones WI OE600 Stereo is not displayed on the drop down menu click Sound Control Panel and then right click on the Playback tab of the Sound screen to check Show Disconnected Devices 2 Select Connect from the displayed menu 3 45 ...

Page 46: ...Hint The connection is established You will hear the voice guidance say Bluetooth connected 46 ...

Page 47: ...the device by simply turning on the headset If this is the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topi...

Page 48: ...ter is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connecti...

Page 49: ...Right click WI OE600 If WI OE600 is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 49 ...

Page 50: ...set may connect automatically to the device by simply turning on the headset If this is the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions suppli...

Page 52: ...eaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your fi...

Page 53: ...ted device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to mus...

Page 55: ...ng mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the Bluetooth button for about 7 seconds to enter pairing mode manually The indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Bluetooth pairing 1 Perform the pairing procedure on the Bluetooth...

Page 56: ...d device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with ...

Page 57: ... pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last conne...

Page 58: ...ess connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 043 991 11 1 Copyright 2022 Sony Corporation 58 ...

Page 59: ...function Note If the smartphone or mobile phone was connected with the headset last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step after disconnecting via smartphone mobile phone operations 5 043 991 11 1 Copyright 2022 Sony Corporation Pair the headset with b...

Page 60: ... establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WI OE600 On the Paired devices screen uncheck Call audio 3 Operate the smartphone to terminate the Bluetooth connectio...

Page 61: ...e Android smartphone Note When using multipoint connection the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music A2DP Related Topic Checking the remaining battery charge 5 043 991 11 1 Copyright 2022 Sony Corporation 61 ...

Page 62: ...set the iPhone to connect one function only Hint The operation above is an example For more details refer to the operating instructions supplied with the Android smartphone and iPhone Pair the headset with both the smartphone and the iPhone in advance 1 Operate the smartphone to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck either Call ...

Page 63: ...maining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music A2DP Related Topic Checking the remaining battery charge 5 043 991 11 1 Copyright 2022 Sony Corporation 63 ...

Page 64: ...st the volume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset on your ears 2 Position the neckband at the rear of your head so that the remote control component is on your right side and bring down the headset from above your head There is a tactile dot o...

Page 65: ...ume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection 5 043 991 11 1 Copyright 2022 Sony Corporation C Ear hanger Operate the Bluetooth device to start ...

Page 66: ... next Adjust the volume Press and hold until you hear a beep to skip to the beginning of the previous track or the current track during playback beginning of the next track After releasing the button press it repeatedly within 1 second to hear a beep and skip to the beginning of the previous next track Note If the communication condition is poor the Bluetooth device may react incorrectly to the op...

Page 67: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 043 991 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 67 ...

Page 68: ...eviation for Advanced Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may need ...

Page 69: ...s quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone only for a Bluetooth connection set on the smartphone or mobile phone Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear the ring tone press the call button on ...

Page 70: ...y not resume automatically even after you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone be careful not to make the microphone s audio captu...

Page 71: ...et to a smartphone or mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call during music playback playback pauses If no dial tone is heard via the headset switch the call device to the headset by using your smartphone or mobile phone or by pressing and holding the call button fo...

Page 72: ...e automatically even after you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone be careful not to make the microphone s audio capture hole com...

Page 73: ...nds to start up the voice dial function of the smartphone mobile phone or activate the Google app on the Android smartphone or Siri on the iPhone Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device back and forth from the headset to the smartphone mobile phone Incoming call Press the call button once to an...

Page 75: ...Mac Disconnecting Bluetooth connection after use Customer support websites Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music playback conne...

Page 77: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 043 991 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 77 ...

Page 78: ...s on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or playing music press the play call b...

Page 79: ...nd be careful not to make the microphone s audio capture hole come in contact with your clothing etc The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a device not compatible with the voice assist function Be careful because the headset will turn off when you press and hold the play call button 5 ...

Page 80: ...t will turn off when you press and hold the play call button Turn Siri on On iPhone select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via ...

Page 82: ...ting from information leaks that occur when using Bluetooth communications Bluetooth connections with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characte...

Page 83: ...s and medical devices Do not use the headset in crowded places such as crowded trains or inside a medical institution The headset has magnet s which may interfere with pacemakers programmable shunt valves for hydrocephalus treatment or other medical devices Do not place the headset close to persons who use such medical devices Consult your doctor before using the headset if you use any such medica...

Page 84: ...areful not to get moisture or dirt on the headset If the headset gets wet or dirty see If the headset gets wet and clean them as described before use Touching the headset without drying wet hands after doing housework in the kitchen or washing hands in the washroom Putting the headset in a bag with a cold PET bottle Spilling a drink while eating or drinking Washing the headset in water 84 ...

Page 86: ...itions described above Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty To maintain water resistant performance Carefully note the precautions below to ensure proper use of the headset Make sure the USB Type C port cover is closed securely when using the headset If there is any foreign material on the cover or it is not completely clos...

Page 87: ... are not covered by the free warranty If the charging port of the headset gets dirty wipe it clean with a soft dry cloth If the headset is cracked or deformed refrain from using the headset near water or contact your nearest Sony dealer 5 043 991 11 1 Copyright 2022 Sony Corporation Turn the housing downward and tap it about 10 times on a dry cloth etc to remove any water collected inside 3 Leave ...

Page 88: ...f the agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 22 Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 043 991 11 1 Copyright 2022 Sony Corporation...

Page 89: ...other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Group Corporation and its subsidiaries is under license USB Type C and USB C are registered trademarks of USB Implementers Forum All other trademarks and registered trademarks a...

Page 90: ...Help Guide Wireless Stereo Headset WI OE600 Customer support websites For customers in the U S A Canada and Latin America https www sony com am support 5 043 991 11 1 Copyright 2022 Sony Corporation 90 ...

Page 91: ... the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony d...

Page 92: ... battery Remove the USB Type C cable and turn on the headset Reset the headset Initialize the headset and pair the headset and the device again Related Topic Charging the headset Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5 043 991 11 1 Copyright 2022 Sony Corporation 92 ...

Page 93: ... A 500 mA or more When charging with a computer Check that the supplied USB Type C cable is properly connected to the USB port of the computer Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode Check that the headset and the computer are directly connected and not via a USB hub There may be a problem with the USB port of the connected ...

Page 94: ...that you are using the supplied USB Type C cable It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Restart the computer and try the USB connection procedure again in cases other than those stated above Related Topic Charging the headset 5 043 991 11 1 Copyright 2022 Sony Corporation 94 ...

Page 95: ...for a long time charge the battery once every 6 months to avoid over discharge It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range If the problem persists consult your nearest Sony dealer If the usage hours of the built in rechargeable battery decrease significantly the battery should be replace...

Page 96: ...first device operate in the following order and check whether the situation has improved Stop the playback of the application on the first device Shut down the application on the first device Turn up the volume if it is too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth de...

Page 97: ...he headset Initialize the headset and pair the headset and the device again Note Depending on the connected device the volume of the device and the headset may or may not be synced If the volume on a device is not synced to the volume on the headset it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset In that case turn up the ...

Page 98: ... the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specifications priority on stab...

Page 99: ...e is an obstacle such as metal or a wall between the headset and the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train station premises or on a crowded train If you are enjoying music with your smartphone the situation may be improved ...

Page 100: ... a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use and pair the headset and the device again Reset the heads...

Page 101: ... the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Reset the headset Initialize the headset and pa...

Page 102: ... headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 043 991 11 1 Copyright 2022 Sony Corporation 102 ...

Page 103: ...eadset WI OE600 Hands Free cannot be selected select Headset WI OE600 Hands Free on the settings of your computer to make connections Operate the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and press the call button to respond to an incoming call Reset the headset Initialize the headset and pair the ...

Page 104: ...nformation and other settings are retained If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Connect the headset to an AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor A USB AC adaptor 1 Press the power button and the volume button simultaneously The headset will be reset 2 104 ...

Page 106: ...this case delete the pairing information for the headset from the connected device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Related Topic Resetting the headset 5 043 991 11 1 Copyright 2022 Sony Corporation Turn off the headset Remove the USB Type C cable 1 Press and hold the power button and the volume button for a...

Page 107: ...nd usage hours may be different depending on the conditions of use Charging temperature 5 C to 35 C 41 F to 95 F Mass Approx 33 g 1 17 oz Communication specification Communication system Bluetooth Specification version 5 0 Output Bluetooth Specification Power Class 1 Maximum communication range Line of sight approx 10 m 30 ft 1 Frequency band 2 4 GHz band 2 4000 GHz 2 4835 GHz Compatible Bluetooth...

Page 108: ... The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sensitivity antenna s performance operating system software application etc 1 Bluetooth standard profiles indicate the purpose of Bluetooth communications between devices 2 Codec Audio signal compression and conversion format 3 108 ...

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