Sony WI-H700 Help Manual Download

Page: 100 / 106

Help Guide

Wireless Stereo Headset

h.ear in 2 Wireless (WI-H700)

Distorted sound

Keep the headset away from a microwave oven, Wi-Fi device, etc.

100

Summary of Contents for WI-H700

Page 1: ...e is also available as a PDF which can be downloaded here Getting started What you can do with the BLUETOOTH function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds How to use the magnet clip Parts and controls Location and function of parts About the indicator Power Charging Charging the headset 1 ...

Page 2: ... Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Connecting to a paired computer Windows 10 Connecting to a paired computer Window...

Page 3: ...se Sound quality mode About the sound quality mode Supported codecs About the DSEE HX function Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting BLUETOOTH connection after use Using the voice assist function Using the voice assist function Google App Using the voice assist function Siri Using the apps What you can do with Sony Headphones Connect app Install...

Page 4: ... level Low sound quality Sound skips frequently during playback BLUETOOTH Pairing cannot be done Unable to connect the headset to a BLUETOOTH device with one touch connection NFC Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly No voice from callers Low voice from callers Resetting or ...

Page 5: ...owing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 698 993 11 2 Copyright 2017 Sony Corporation 5 ...

Page 6: ...When entering pairing mode BLUETOOTH pairing When establishing a BLUETOOTH connection BLUETOOTH connected When disconnecting a BLUETOOTH connection BLUETOOTH disconnected When checking the remaining battery charge Battery level high Battery level medium Battery level low When automatically turning off due to the low battery condition Please recharge headset 4 698 993 11 2 Copyright 2017 Sony Corpo...

Page 7: ... the item amount Wireless Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Dedicated headphone cable approx 1 0 m 39 3 8 in 1 Hybrid silicone rubber earbuds SS S M L 2 each Size M earbuds come attached to the headset Magnet clip 1 The clip comes attached to the headset Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 698 993 11 2 Copyright 2017 Sony Corporation May not b...

Page 8: ...k of low frequency sound change the earbuds to another size to fit your right and left ears comfortably and snugly A SS size one line B S size two lines C M size three lines D L size four lines 4 698 993 11 2 Copyright 2017 Sony Corporation Remove the earbuds Do not pinch the end of the earbud when removing it 1 Attach the earbuds Do not attach the earbuds loose or skewed 2 8 ...

Page 9: ...u can bundle the cables with the magnet clip when you do not use the headset Note The magnet clip utilizes a magnet If you bring a card that use a magnet close to the magnet clip the magnet of the card may be altered and the card become unusable 4 698 993 11 2 Copyright 2017 Sony Corporation 9 ...

Page 10: ...layback device to this port with the supplied dedicated headphone cable 9 Indicator blue red Lights up in red during charging Lights up in red or blue to indicate the power or communication status of the headset 10 power button 11 Microphone Picks up the sound of your voice when talking on the phone 12 buttons The button has a tactile dot Use this dot as a guide when you operate the headset 13 Mul...

Page 12: ...ning off lights for about two seconds BLUETOOTH status indication Pairing mode Not connected about one second intervals Connection process completed flashes quickly for about five seconds Connected about five second interval Incoming call Remaining battery charge indication High Medium Low needs to charge For details refer to Checking the remaining battery charge Charging While charging Other Init...

Page 13: ... to Initializing the headset to restore factory settings Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 698 993 11 2 Copyright 2017 Sony Corporation 13 ...

Page 14: ...recharges the battery life will improve Open the micro USB port cover 1 Connect the supplied micro USB cable to the headset and then connect the other end to a booted computer The indicator red of the headset lights up Charging is completed in about 2 5 hours and the indicator red goes off automatically After charging is complete disconnect the micro USB cable then close the micro USB port cover s...

Page 15: ...case charge again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the battery If the headset is not used for a long time the indicator red may not light up when you connect the micro USB cable to charge the headset In this case do not disconnect th...

Page 16: ...dby time Max 180 hours Hint By using the Sony Headphones Connect app you can check which codec is used for a connection or switch the DSEE HX function Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs About the DSEE HX function What you can do with Sony Headphones Connect app 4 698 993 11 2 Copyright 2017 Sony Corporation Codec DSEE HX...

Page 17: ...harge Battery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the head set turns off automatically When you are using an iPhone or iPod touch When the headset is connected to an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile it will sho...

Page 18: ... app Android smartphones and iPhone iPod touch support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly Related Topic What you can do with Sony Headphones Connect app 4 698 993 11 2 Copyright 2017 Sony Corporation 18 ...

Page 19: ... with pre installed with any of the following operating systems and USB port When using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate When using Mac Mac OS X version 10 9 or later Note Sony does not guarantee proper operation in all system environments When using Windows 8 1 update using Windows Up...

Page 20: ... Headset h ear in 2 Wireless WI H700 Turning on the headset Related Topic Turning off the headset 4 698 993 11 2 Copyright 2017 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 20 ...

Page 21: ...Headset h ear in 2 Wireless WI H700 Turning off the headset Related Topic Turning on the headset 4 698 993 11 2 Copyright 2017 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 21 ...

Page 22: ...e operation to register a device is called device registration paring If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a BLUETOOTH connection Connecting the headset to a registere...

Page 23: ...FC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 3 Touch the headset with the smartphone Touch the smartphone on the N Mark of the h...

Page 24: ...TH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device via BLUETOOTH connection 4 698 993 11 2 Copyright 2017 Sony Corporation To disconnect touch the smartphone again To c...

Page 25: ...s performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance Power off the indicator blue goes off then the headset turns off 4 698 993 11 2 Copyright 2017 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the smartphone o...

Page 26: ...onnection switching However if you are talking on a BLUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it tou...

Page 27: ...r pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make su...

Page 28: ... pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wireless c...

Page 30: ...he indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 Touch next ...

Page 31: ...ically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your smartphone to the headset deactivate pairing on your smartphone and perform pairing again For details refer to the operating instructions supplied with your smartphone Related Topic How to make a wireless connection to BLUETOO...

Page 32: ...Phone is on hand Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for ab...

Page 33: ...een deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again If the pairing information was deleted by initializing the headset etc delete from your iPhone the pairing information for the headset and then pair them again The headset can be paired...

Page 35: ...icator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the iPhone If not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch to change it to tu...

Page 36: ... automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your iPhone to the headset deactivate pairing on your iPhone and perform pairing again For details refer to the operating instructions supplied with your iPhone Related Topic How to make a wireless connection to BLUETOOTH d...

Page 37: ...OOTH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset en...

Page 38: ...f passkey input is required on the display of the computer input 0000 Click the Bluetooth tab then click the Bluetooth button to turn on the BLUETOOTH function 3 Select WI H700 h ear then click Pair 4 38 ...

Page 39: ...already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is del...

Page 40: ... a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd...

Page 41: ...splay of the computer input 0000 The headset and the computer are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows 8 Windows 8 1 If WI H700 h ear does not appear on the display try again from step 3 5 A Passkey may be called a Passcode a PIN code or a Password 41 ...

Page 42: ...es If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them ...

Page 43: ...or should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairi...

Page 44: ...lready paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devi...

Page 45: ...OTH devices Connecting to a paired computer Windows 7 Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 698 993 11 2 Copyright 2017 Sony Corporation 45 ...

Page 46: ...hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer...

Page 47: ...Hint If WI H700 h ear is not displayed right click on the Sound screen then select Show Disabled Devices 2 Click Connect The connection is established 3 47 ...

Page 48: ...supplied with your computer If the last connected BLUETOOTH device is put near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer ...

Page 49: ...re that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETOOTH device...

Page 50: ...Select Control Panel in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click WI H700 h ear in the Devices and Printers screen 5 50 ...

Page 51: ...the last connected BLUETOOTH device is put near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions s...

Page 52: ...s and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the co...

Page 53: ...with your computer If the last connected BLUETOOTH device is put near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the op...

Page 54: ...The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button You hear voice guidance BLUETOOTH pairing 1 Perform the pairing procedure on the BLUETOOTH device to search for this heads...

Page 55: ...wing cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the...

Page 56: ...he power If you cannot connect your BLUETOOTH device to the headset deactivate pairing on your BLUETOOTH device and perform pairing again For details refer to the operating instructions supplied with your BLUETOOTH device Related Topic How to make a wireless connection to BLUETOOTH devices Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes a...

Page 58: ... BLUETOOTH connection Note If the smartphone or mobile phone was connected with the headset the last time an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process...

Page 59: ...tphones respectively 1 Use one of the smartphones to establish a BLUETOOTH connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Settings Bluetooth the setting icon next to WI H700 h ear On the Paired Bluetooth device screen uncheck Phone audio 3 Terminate the BLUETOOTH connection o...

Page 61: ...Phone to connect one function only Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a BLUETOOTH connection with the headset 2 On the Android smartphone connected to the headset uncheck either Phone audio HFP...

Page 62: ...If you connect an Android smartphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 698 993 11 2 Copyright 2017 Sony Corporation 62 ...

Page 63: ...artphone by one touch NFC Turning off the headset 4 698 993 11 2 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnec...

Page 64: ...all using your smartphone or mobile phone and talk using the microphone of the phone You can hear the voice of the caller from the headphones If you disconnect the dedicated headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied dedicated headphone cable only Make sure you insert the plug firmly Close the cover of the mi...

Page 65: ...MS T content protection You can enjoy music etc from a device such as a mobile phone or portable TV that supports SCMS T content protection Depending on the BLUETOOTH device it may be necessary to adjust the volume or set the audio output setting on the BLUETOOTH device Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the ...

Page 66: ... the BLUETOOTH device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device BLUETOOTH connection 4 698 993 11 2 Copyright 2017 Sony Corporation 66 ...

Page 67: ...playback to pause Press twice to skip to the beginning of the next track Press three times to skip to the beginning of the previous or current track Press once and release and then press and hold to fast forward Press twice and release and then press and hold to fast reverse Press to adjust the volume Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the ope...

Page 68: ...artphone by one touch NFC Turning off the headset 4 698 993 11 2 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnec...

Page 69: ...patible device use with the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may become shorter depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset intermit...

Page 70: ...tion Hi Res Audio content even over a BLUETOOTH connection Unlike other BLUETOOTH compatible coding technologies such as SBC it operates without any down conversion of the Hi Res Audio content and allows approximately three times more data than those other technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized pa...

Page 71: ...f High Resolution Audio quality and reproduces the clear high range sound that is often lost The DSEE HX function is available when you set as follows by using the Sony Headphones Connect app Related Topic What you can do with Sony Headphones Connect app 4 698 993 11 2 Copyright 2017 Sony Corporation DSEE HX Connection Codec Surround VPT Equalizer AUTO BLUETOOTH connection SBC or AAC All OFF 71 ...

Page 72: ...lowing ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press button on the headset and receive the call When an incoming call arrives even while...

Page 73: ...nly Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 3 4 in away from the headset Noise may result if the headset ...

Page 74: ...hanging the call volume does not change the volume of music playback and vice versa Note Use a smartphone or mobile phone at least 50 cm 19 3 4 in away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial ...

Page 76: ...ton once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press and hold the button for about 2 seconds to change the call devic...

Page 77: ...77 ...

Page 78: ...artphone by one touch NFC Turning off the headset 4 698 993 11 2 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnec...

Page 79: ...etails refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google App refer to the operating instructions or support website of the Android smartphone The Google App may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via BLUETOOTH ...

Page 80: ...refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via BLUETOOTH connection 2 When the iPhone is in standby or playing music press and hold the button to activate Siri Siri is activated and you will hear the start up sound 3 Make a request to Siri through the headset s m...

Page 81: ...TOOTH connection mode Set the DSEE HX completion for high range sound function Set the vibration function for receiving a call Check the headset s status of connection settings For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz Hint The operation of the Sony Headphones Connect app depends on audio devices The app specifications and screen ...

Page 82: ...Connect app 4 698 993 11 2 Copyright 2017 Sony Corporation Download the Sony Headphones Connect app from Google Play store or App Store and install the app to your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 82 ...

Page 83: ... mentioned BLUETOOTH standard some devices may not be connected or work correctly depending on the features or specifications of the device While talking on the phone hands free noise may occur depending on the device or communication environment Depending on the device to be connected it may require some time to start communications Note on static electricity Static electricity accumulated in the...

Page 84: ...TH device immediately Should any problem persist consult your nearest Sony dealer Install the earbuds firmly If an earbud accidentally detaches and is left in your ear it may cause injury Since children may swallow small parts such as an earbud keep the headset out of reach of children If you have any questions or problems concerning this headset that are not covered in this manual please consult ...

Page 85: ...ted States and or other countries Mac OS X iPhone iPod touch and Siri are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc registered in the U S and other countries Made for iPod and Made for iPhone mean that an electronic accessory has been designed to connect specifically to iPod or iPhone respectively and has been certified by the develo...

Page 86: ...dset For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 698 993 11 2 Copyright 2017 Sony Corporation 86 ...

Page 87: ...ge the battery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resettin...

Page 88: ...Charge the battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 698 993 11 2 Copyright 2017 Sony Corporation 88 ...

Page 89: ... supplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 698 993 11 2 Copyright 2017 Sony Corporation 89 ...

Page 90: ... Headset h ear in 2 Wireless WI H700 Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 698 993 11 2 Copyright 2017 Sony Corporation 90 ...

Page 91: ...icro USB cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 698 993 11 2 Copyright 2017 Sony Corporation ...

Page 92: ...g battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly Related Topic Checking the remaining battery charge 4 698 993 11 2 Copyright 2017 Sony Corporation 92 ...

Page 93: ...me of the headset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Check that the dedicated headphone cable is connected firmly Related Topic How to make a wireless connection to BLUET...

Page 94: ...Help Guide Wireless Stereo Headset h ear in 2 Wireless WI H700 Low sound level Turn up the volume of the headset and the connected device 4 698 993 11 2 Copyright 2017 Sony Corporation 94 ...

Page 95: ...t you can listen to the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds after a connec...

Page 96: ... frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because BLUETOOTH devices and Wi Fi IEEE802 11b g n use the sam...

Page 97: ...press and hold the button of the headset for more than 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair them ag...

Page 98: ...ding on the device If you repeatedly fail to connect the headset with a smartphone by one touch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You cannot make a one touch connection NFC when the dedicated ...

Page 99: ...devices via the BLUETOOTH function In that case operate the last connected BLUETOOTH device and disconnect the BLUETOOTH connection The BLUETOOTH device is in sleep mode Cancel the sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again ...

Page 100: ...Help Guide Wireless Stereo Headset h ear in 2 Wireless WI H700 Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 698 993 11 2 Copyright 2017 Sony Corporation 100 ...

Page 101: ...ce using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because BLUETOOTH devices and Wi Fi IEEE802 11b...

Page 102: ...roperly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 698 993 11 2 Copyright 2017 Sony Corporation 102 ...

Page 103: ...d device i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback press the button on the headset and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 698 993 11 2 Copyright 2017 So...

Page 104: ...Help Guide Wireless Stereo Headset h ear in 2 Wireless WI H700 Low voice from callers Turn up the volume of the headset and the connected device 4 698 993 11 2 Copyright 2017 Sony Corporation 104 ...

Page 105: ...cro USB cable then press the button and button simultaneously The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 698 993 11 ...

Page 106: ...nds The indicator blue flashes 4 times and the settings such as the volume adjustment are reset to the factory settings All pairing information is deleted In this case delete the pairing information for the headset on the device which has been connected then pair the headset with the device again If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 6...

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