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What you can do with "Sony | Headphones Connect" app

Summary of Contents for WI-1000X

Page 1: ...d Update the software of the headset and Sony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the BLUETOOTH function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds Storing the cables Parts and controls Location and function of parts About the indicator P...

Page 2: ... NFC Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Connecting to a paired computer Windows 10 Con...

Page 3: ...canceling Using the noise canceling function About the Automatic AI noise canceling function Optimizing the noise canceling function to suit the usage environment NC optimizer Listening to ambient sound Listening to ambient sound during music playback Ambient Sound Mode Sound quality mode About the sound quality mode Supported codecs About the DSEE HX function Making phone calls Receiving a call M...

Page 4: ... headset cannot be recognized by a computer The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch Sound No sound Low sound level Low sound quality Sound skips frequently during playback The noise canceling effect is not sufficient BLUETOOTH Pairing cannot be done Unable to connect the headset to a BLUETOOTH device with one touch connection NFC Unable...

Page 5: ...697 051 11 7 Copyright 2017 Sony Corporation No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5 ...

Page 6: ...ing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 697 051 11 7 Copyright 2017 Sony Corporation 6 ...

Page 7: ...headset When turning on the noise canceling function Noise canceling When turning on the Ambient Sound Mode Ambient sound When turning off the noise canceling function and the Ambient Sound Mode Off When starting the NC Optimizer Optimizer start When the NC Optimizer is finished Optimizer finished When the Google Assistant is not available on the smartphone connected to the headset even if you pre...

Page 8: ...rs in indicate the item amount Wireless Noise Canceling Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Dedicated headphone cable approx 1 0 m 39 3 8 in 1 Carrying pouch 1 Hybrid silicone rubber earbuds SS S M L 2 each Size M earbuds come attached to the headset According to the headset s color one of the following size M earbuds is attached Triple comfort earbuds S M L 2 each Plug adapt...

Page 10: ... left ears comfortably and snugly Hybrid silicone rubber earbuds Size M earbuds come attached to the headset According to the headset s color one of the following size M earbuds is attached A SS size one line or red B S size two lines or orange C M size three lines or green D L size four lines or light blue Triple comfort earbuds A S size orange B M size green C L size light blue Remove the earbud...

Page 12: ...de Wireless Noise Canceling Stereo Headset WI 1000X Storing the cables You can store the cable in the groove of the headset body when you do not use the headset 4 697 051 11 7 Copyright 2017 Sony Corporation 12 ...

Page 13: ...Help Guide Wireless Noise Canceling Stereo Headset WI 1000X Location and function of parts left unit 1 Earbuds 2 right unit 3 13 ...

Page 14: ...ing charging Lights up in red or blue to indicate the power or communication status of the headset 8 power button 9 buttons 10 button Controls various call and playback functions 11 Micro USB port Connect a computer to this port with the supplied micro USB cable to charge the headset You can connect a playback device to this port with the supplied dedicated headphone cable 12 Built in antenna A BL...

Page 15: ...xt to the button Turning on flashes two times Turning off lights for about two seconds BLUETOOTH status indication Pairing mode Not connected about one second intervals Connection process completed flashes quickly for about five seconds Connected about five second interval Incoming call Remaining battery charge indication High Medium Low needs to charge For details refer to Checking the remaining ...

Page 16: ...off For details refer to What is noise canceling Ambient Sound Mode yellow On Focus on Voice Use the Sony Headphones Connect app to switch to Focus on Voice For details refer to Listening to ambient sound during music playback Ambient Sound Mode Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 697 051 11 7 Copyright 2017 Sony Corpora...

Page 17: ... Connect the supplied micro USB cable to the headset and then connect the other end to a booted computer The indicator red of the headset lights up Charging is completed in about 3 5 hours and the indicator red goes off automatically After charging is complete disconnect the micro USB cable then close the micro USB port cover securely to prevent water or dusts being mixed into the headset 2 Time r...

Page 18: ... detects a problem while charging due to following causes the indicator red may turn off although charging is not complete In this case charge again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the battery If the headset is not used for a long t...

Page 19: ...dio aptX HD LDAC AUTO OFF Noise canceling function ON Max 9 hours Ambient Sound Mode ON Max 9 hours OFF Max 11 hours SBC AAC AUTO Noise canceling function ON Max 8 hours Ambient Sound Mode ON Max 8 hours OFF Max 10 hours OFF Noise canceling function ON Max 10 hours Ambient Sound Mode ON Max 10 hours OFF Max 13 hours Noise canceling function Ambient Sound Mode Available operating time Noise canceli...

Page 20: ...ions of use Related Topic Supported codecs About the DSEE HX function What you can do with Sony Headphones Connect app 4 697 051 11 7 Copyright 2017 Sony Corporation Noise canceling function Ambient Sound Mode Available operating time Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON Max 14 hours Ambient Sound Mode ON Max 14 hours OFF Max 19 hours 20 ...

Page 21: ...ttery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the head set turns off automatically When you are using an iPhone or iPod touch When the headset is connected to an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile it will show an ico...

Page 22: ...ndroid smartphones and iPhone iPod touch support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multipoint connection the remaining battery charge will not be displayed correctly Related Topic What you can do with Sony Headphones Connect app 4 697 051 11 7 Copyright 2017 Sony Corporation 22 ...

Page 23: ...with pre installed with any of the following operating systems and USB port When using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate When using Mac Mac OS X version 10 9 or later Note Sony does not guarantee proper operation in all system environments When using Windows 8 1 update using Windows Upd...

Page 24: ... Canceling Stereo Headset WI 1000X Turning on the headset Related Topic Turning off the headset 4 697 051 11 7 Copyright 2017 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 24 ...

Page 25: ...Canceling Stereo Headset WI 1000X Turning off the headset Related Topic Turning on the headset 4 697 051 11 7 Copyright 2017 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 25 ...

Page 26: ... operation to register a device is called device registration paring If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a BLUETOOTH connection Connecting the headset to a registered...

Page 27: ... compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 3 Touch the headset with the smartphone Touch the smartphone on the N Mark of the hea...

Page 28: ...TH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device via BLUETOOTH connection 4 697 051 11 7 Copyright 2017 Sony Corporation To disconnect touch the smartphone again To c...

Page 29: ... performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance Power off the indicator blue goes off then the headset turns off 4 697 051 11 7 Copyright 2017 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the smartphone on...

Page 30: ...nnection switching However if you are talking on a BLUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it touc...

Page 31: ...he smartphone is on hand Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the butto...

Page 32: ...e pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wireless ...

Page 34: ... indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 Touch next to...

Page 35: ...e BLUETOOTH device or turn off the power If you cannot connect your smartphone to the headset deactivate pairing on your smartphone and perform pairing again For details refer to the operating instructions supplied with your smartphone Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device via BLUETOOT...

Page 36: ...hone is on hand Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for abo...

Page 37: ...has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again If the pairing information was deleted by initializing the headset etc delete from your iPhone the pairing information for the headset and then pair them again The headset can be p...

Page 39: ...ator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the iPhone If not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch to change it to turn...

Page 40: ...tion on the BLUETOOTH device or turn off the power If you cannot connect your iPhone to the headset deactivate pairing on your iPhone and perform pairing again For details refer to the operating instructions supplied with your iPhone Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device via BLUETOOTH connection 4...

Page 41: ...TH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset ente...

Page 42: ...If passkey input is required on the display of the computer input 0000 Click the Bluetooth tab then click the Bluetooth button to turn on the BLUETOOTH function 3 Select WI 1000X then click Pair 4 42 ...

Page 43: ...ready paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is delet...

Page 44: ... BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd o...

Page 45: ...splay of the computer input 0000 The headset and the computer are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows 8 Windows 8 1 If WI 1000X does not appear on the display try again from step 3 5 A Passkey may be called a Passcode a PIN code or a Password 45 ...

Page 46: ...es If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them ...

Page 47: ... should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing...

Page 48: ...are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple...

Page 49: ...OTH devices Connecting to a paired computer Windows 7 Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 697 051 11 7 Copyright 2017 Sony Corporation 49 ...

Page 50: ...t Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If ...

Page 51: ...Right click WI 1000X If WI 1000X is not displayed right click on the Sound screen then select Show Disabled Devices 2 Click Connect The connection is established 3 51 ...

Page 52: ...ay connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your computer Related Topic How to make a wireless connectio...

Page 53: ... that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETOOTH device c...

Page 54: ...Select Control Panel in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click WI 1000X in the Devices and Printers screen 5 54 ...

Page 55: ...vice by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your computer Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and...

Page 56: ...ss and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the c...

Page 57: ...utomatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your computer Related Topic How to make a wireless connection to BLUETOO...

Page 58: ...on The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button You hear voice guidance BLUETOOTH pairing 1 Perform the pairing procedure on the BLUETOOTH device to search for this he...

Page 59: ...wing cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the...

Page 60: ...or details refer to the operating instructions supplied with your BLUETOOTH device Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on...

Page 62: ...y when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoi...

Page 63: ...tphones respectively 1 Use one of the smartphones to establish a BLUETOOTH connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Settings Bluetooth the setting icon next to WI 1000X On the Paired Bluetooth device screen uncheck Phone audio 3 Terminate the BLUETOOTH connection of the...

Page 64: ...perating instructions supplied with your Android smartphones Note When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoint connection 4 697 051 11 7 Copyright 2017 Sony Corporation 64 ...

Page 65: ...iPhone to connect one function only Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a BLUETOOTH connection with the headset 2 On the Android smartphone connected to the headset uncheck either Phone audio HF...

Page 66: ...attery charge of the headset will not be displayed correctly on an iPhone When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoint connection 4 697 051 11 7 Copyright 2017 Sony Corporation 66 ...

Page 67: ...rtphone by one touch NFC Turning off the headset 4 697 051 11 7 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnect...

Page 68: ...on the headset turns off automatically if you disconnect the dedicated headphone cable When an incoming call arrives a ring tone will be heard via the headphones Answer the call using your smartphone or mobile phone and talk using the microphone of the phone You can hear the voice of the caller from the headphones If you disconnect the dedicated headphone cable from the smartphone or mobile phone ...

Page 70: ...ote Control Profile enables you to adjust volume etc The operation may vary depending on the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device Connect the headset to a BLUETOOTH device 1 Wear the headset Put the headset with indication to the left and indication to the right The unit of the headset has a tactile dot A Tactile dot Adjust the headset position t...

Page 71: ...l and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device BLUETOOTH connection Using the no...

Page 72: ...ayback to pause Press twice to skip to the beginning of the next track Press three times to skip to the beginning of the previous or current track Press once and release and then press and hold to fast forward Press twice and release and then press and hold to fast reverse Press to adjust the volume Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the opera...

Page 73: ...rtphone by one touch NFC Turning off the headset 4 697 051 11 7 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnect...

Page 74: ...unction works for noise in the low frequency band primarily Although noise is reduced it is not canceled completely When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the headset further away from the mobile phone Do not cover the microphones of the headset with your hands The noise can...

Page 75: ...even if you connect the supplied dedicated headphone cable When you are using the supplied dedicated headphone cable turn off the headset You can use the headset as ordinary wired headphones To enjoy high resolution audio music turn the headset on You can also turn on off the noise canceling function with the Sony Headphones Connect app Note If the NC AMBIENT button is set as the Google Assistant ...

Page 76: ... If the earbuds are not attached to your ears securely the effect of the noise canceling function will be insufficient Adjust the headset position to fit your ears Related Topic About voice guidance Turning on the headset What is noise canceling About the Automatic AI noise canceling function Listening to ambient sound during music playback Ambient Sound Mode What you can do with Sony Headphones C...

Page 77: ...omatically selects the most effective noise canceling mode Noise canceling mode types NC Mode A Noise mainly in an airplane is effectively reduced NC Mode B Noise mainly in a bus or a train is effectively reduced NC Mode C Noise mainly found in an office environment PC copier air ventilation etc is effectively reduced Related Topic What is noise canceling Using the noise canceling function 4 697 0...

Page 78: ...the airplane and so on Note When performing the NC Optimizer wear the headset in the actual use condition Do not touch the headset while performing the optimizer If the headset receives another operation while performing the NC Optimizer the optimizing is canceled If the NC AMBIENT button is set as the Google Assistant button the NC Optimizer function cannot be operated from the headset If the NC ...

Page 80: ... which informs the switching of the function The Ambient Sound Mode ON the indicator yellow next to the NC AMBIENT button lights up The noise canceling function The Ambient Sound Mode OFF the indicator green next to the NC AMBIENT button flashes The noise canceling function ON the indicator green next to the NC AMBIENT button lights up Hint Depending on the ambient condition and type volume of the...

Page 82: ...atible device use with the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may become shorter depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset intermitt...

Page 83: ...on Hi Res Audio content even over a BLUETOOTH connection Unlike other BLUETOOTH compatible coding technologies such as SBC it operates without any down conversion of the Hi Res Audio content and allows approximately three times more data than those other technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized pack...

Page 84: ...tion Audio quality and reproduces the clear high range sound that is often lost The DSEE HX function is available when you set as follows by using the Sony Headphones Connect app Related Topic What you can do with Sony Headphones Connect app 4 697 051 11 7 Copyright 2017 Sony Corporation DSEE HX Connection Codec Sound Position Control Surround VPT Equalizer AUTO BLUETOOTH connection SBC or AAC All...

Page 85: ... tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press button on the headset and receive the call When an incoming call arrives even while you are listening to music playback pauses and a ring tone will be...

Page 86: ...nly Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 3 4 in away from the headset Noise may result if the headset ...

Page 87: ... and vice versa Note Use a smartphone or mobile phone at least 50 cm 19 3 4 in away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are list...

Page 89: ...n once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press and hold the button for about 2 seconds to change the call device ...

Page 90: ...90 ...

Page 91: ...rtphone by one touch NFC Turning off the headset 4 697 051 11 7 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnect...

Page 92: ...one and redo the pairing process Note If the NC AMBIENT button is set as the Google Assistant button in step 2 the Amazon Alexa function cannot be switched by pressing the NC AMBIENT button If the NC AMBIENT button is set as the Google Assistant button in step 2 the noise canceling function or the NC Optimizer function cannot be switched by pressing the NC AMBIENT button The Google Assistant may n...

Page 94: ...onnected or you need to open the Alexa App and try again is heard Note If the NC AMBIENT button is set as the Amazon Alexa button in step 2 the Google Assistant function cannot be operated from the headset If the NC AMBIENT button is set as the Amazon Alexa button in step 2 the noise canceling function or the NC Optimizer function cannot be operated from the headset Alexa is not available in all l...

Page 95: ... Default Apps Assist Voice input Assist App and then set Assist App to the Google app The operation above is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google app refer to the operating instructions or support website of the Android smartphone The Google app may not be activated from the...

Page 96: ...r details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via BLUETOOTH connection 2 When the iPhone is in standby or playing music press and hold the button to activate Siri Siri is activated and you will hear the start up sound 3 Make a request to Siri through the h...

Page 97: ...range sound function Set the vibration function for receiving a call Check the headset s status of connection settings Check the software version of the headset Update the software of the headset Change the function of the NC AMBIENT button For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz Hint The operation of the Sony Headphones Connect...

Page 98: ...nnect app 4 697 051 11 7 Copyright 2017 Sony Corporation Download the Sony Headphones Connect app from Google Play store or App Store and install the app to your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 98 ...

Page 99: ...guaranteed A device featuring BLUETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG Inc and be authenticated Even if the connected device conforms to the above mentioned BLUETOOTH standard some devices may not be connected or work correctly depending on the features or specifications of the device While talking on the phone hands free noise may occur depend...

Page 100: ...If you experience discomfort after using the BLUETOOTH device stop using the BLUETOOTH device immediately Should any problem persist consult your nearest Sony dealer Install the earbuds firmly If an earbud accidentally detaches and is left in your ear it may cause injury Since children may swallow small parts such as an earbud keep the headset out of reach of children If you have any questions or ...

Page 101: ... countries used with permission Android and Google Play are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates Windows is a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Mac OS X iPhone iPod touch and Siri are trademarks of Apple Inc registered in the U S and other countries App Sto...

Page 102: ...et For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 697 051 11 7 Copyright 2017 Sony Corporation 102 ...

Page 103: ... the battery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting ...

Page 104: ...arge the battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 697 051 11 7 Copyright 2017 Sony Corporation 104 ...

Page 105: ...upplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 697 051 11 7 Copyright 2017 Sony Corporation 105 ...

Page 106: ... Canceling Stereo Headset WI 1000X Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 697 051 11 7 Copyright 2017 Sony Corporation 106 ...

Page 107: ...ro USB cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 697 051 11 7 Copyright 2017 Sony Corporation 10...

Page 108: ...battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly Related Topic Checking the remaining battery charge 4 697 051 11 7 Copyright 2017 Sony Corporation 108 ...

Page 109: ... of the headset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Check that the dedicated headphone cable is connected firmly Related Topic How to make a wireless connection to BLUETOO...

Page 110: ...Help Guide Wireless Noise Canceling Stereo Headset WI 1000X Low sound level Turn up the volume of the headset and the connected device 4 697 051 11 7 Copyright 2017 Sony Corporation 110 ...

Page 111: ...you can listen to the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds after a connecti...

Page 112: ...requency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because BLUETOOTH devices and Wi Fi IEEE802 11b g n use the same ...

Page 113: ...ghts up Adjust the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function About the Automatic AI noise canceling function 4 697 051 11 7 Copyright 2017 Sony Cor...

Page 114: ...ess and hold the button of the headset for more than 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair them agai...

Page 115: ...ng on the device If you repeatedly fail to connect the headset with a smartphone by one touch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You cannot make a one touch connection NFC when the dedicated he...

Page 116: ...vices via the BLUETOOTH function In that case operate the last connected BLUETOOTH device and disconnect the BLUETOOTH connection The BLUETOOTH device is in sleep mode Cancel the sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again Re...

Page 117: ...Help Guide Wireless Noise Canceling Stereo Headset WI 1000X Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 697 051 11 7 Copyright 2017 Sony Corporation 117 ...

Page 118: ... using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because BLUETOOTH devices and Wi Fi IEEE802 11b g...

Page 119: ...perly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 697 051 11 7 Copyright 2017 Sony Corporation 119 ...

Page 120: ... device i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback press the button on the headset and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 697 051 11 7 Copyright 2017 Son...

Page 121: ...Help Guide Wireless Noise Canceling Stereo Headset WI 1000X Low voice from callers Turn up the volume of the headset and the connected device 4 697 051 11 7 Copyright 2017 Sony Corporation 121 ...

Page 122: ... cable then press the button and NC AMBIENT button simultaneously The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 697 051...

Page 123: ...s The indicator blue flashes 4 times and the settings such as the volume adjustment are reset to the factory settings All pairing information is deleted In this case delete the pairing information for the headset on the device which has been connected then pair the headset with the device again If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 697...

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