Sony WH-1000XM3 Help Manual Download | Manualshive

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Wireless Noise Canceling Stereo Headset

WH-1000XM3

The headset cannot be recognized by a computer.

Check that the USB Type-C cable is properly connected to the USB port of the computer.
Check that the headset and the computer are directly connected, not via a USB hub.
There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the
computer if one is available.
Try the USB connection procedure again in cases other than those stated above.

4-740-049-11(3) Copyright 2018 Sony Corporation

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Summary of Contents for WH-1000XM3

Page 1: ...he software of the headset and Sony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying case Parts and controls Location and function of parts About the indicator Power Charg...

Page 2: ...Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Pairing and connecting with a computer Mac Connec...

Page 3: ...luetooth connection Disconnecting Bluetooth connection after use Noise canceling function What is noise canceling Using the noise canceling function Optimizing the noise canceling function to suit the wearer NC Optimizer Listening to ambient sound Listening to ambient sound during music playback Ambient Sound Mode Listening to ambient sound quickly Quick Attention Mode Sound quality mode About the...

Page 4: ...o solve a problem Power Charging The headset is not turned on Charging cannot be done Charging time is too long The headset cannot be recognized by a computer The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch Sound No sound Low sound level Low sound quality Sound skips frequently The noise canceling effect is not sufficient Bluetooth Pairing cann...

Page 5: ...wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5 ...

Page 6: ... allowing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 4 740 049 11 3 Copyright 2018 Sony Corporation 6 ...

Page 7: ...battery Please recharge headset Power off When turning on the noise canceling function Noise canceling When turning on the Ambient Sound Mode Ambient sound When turning off the noise canceling function and the Ambient Sound Mode Ambient Sound Control off When starting the NC Optimizer Optimizer start When the NC Optimizer is finished Optimizer finished When the Google Assistant is not available on...

Page 8: ...ems in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 7 8 in 1 Headphone cable approx 1 2 m 47 1 4 in 1 Carrying case 1 Plug adapter for in flight use 1 4 740 049 11 3 Copyright 2018 Sony Corporation 8 ...

Page 9: ...inished using the headset fold it and put it in the supplied carrying case as shown in the figure below To store the cables and plug adapter for in flight use Put the cables and the plug adaptor for in flight use in the holder in the carrying case as shown below 4 740 049 11 3 Copyright 2018 Sony Corporation 9 ...

Page 10: ...anceling function is in use 8 R mark 9 Microphone internal for the noise canceling function Picks up the sound of the noise when the noise canceling function is in use 10 right unit 11 Touch sensor control panel Remotely controls music playback of the connected Bluetooth device or performs other operations using touch operation 12 NC AMBIENT noise canceling Ambient Sound Mode button Press and hold...

Page 11: ...arging 16 USB Type C port Connect the headset to a computer or a USB AC adapter sold separately with the supplied USB Type C cable to charge the headset 17 INPUT jack Connect a music player etc using the supplied headphone cable Make sure that you insert the cable until it clicks If the plug is not connected correctly you may not hear the sound normally 18 11 ...

Page 12: ...rge is low flashes for about 15 seconds Bluetooth function Device registration pairing mode flashes 2 times each Not connected about a 1 second interval Connection process completed flashes quickly for about 5 seconds Connected about a 5 second interval Incoming call The not connected and connected status indicators automatically turn off after a period of time has passed They start flashing again...

Page 13: ...alizing the headset to restore factory settings USB Type C port indicator red Charging While charging Turns off after the charging is complete Abnormal temperature flashes 2 times each Abnormal charging 4 740 049 11 3 Copyright 2018 Sony Corporation 13 ...

Page 14: ...omputer settings to charge the headset once again If the headset is not used for a long time the rechargeable battery usage hours may be reduced However the battery life will improve after a few recharges If you store the headset for a long time charge the battery to its full capacity once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charg...

Page 15: ... decreases significantly the battery should be replaced Consult with your nearest Sony dealer to replace the rechargeable battery Avoid exposure to extreme temperature changes direct sunlight moisture sand dust and electrical shock Never leave the headset in a parked vehicle When connecting to a computer use only the supplied USB Type C cable and be sure to directly connect them Charging will not ...

Page 16: ...tX audio aptX HD LDAC AUTO OFF Noise canceling function ON Max 24 hours Ambient Sound Mode ON Max 18 hours OFF Max 30 hours AAC AUTO Noise canceling function ON Max 24 hours Ambient Sound Mode ON Max 18 hours OFF Max 30 hours OFF Noise canceling function ON Max 30 hours Ambient Sound Mode ON Max 22 hours OFF Max 38 hours SBC AUTO Noise canceling function ON Max 22 hours Ambient Sound Mode ON Max 1...

Page 17: ...X function What you can do with Sony Headphones Connect app 4 740 049 11 3 Copyright 2018 Sony Corporation Noise canceling function Ambient Sound Mode Available operating time Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON Max 30 hours Ambient Sound Mode ON Max 22 hours OFF Max 200 hours Noise canceling function Ambient Sound Mode Available operati...

Page 18: ...remaining battery charge is low when the headset is turned on When the remaining charge is low The currently operating indicator display changes to red If you hear the voice guidance say Low battery please recharge headset charge the headset as soon as possible When the battery becomes completely empty the headset sounds a warning beep the voice guidance says Please recharge headset Power off and ...

Page 19: ... remaining battery charge with the Sony Headphones Connect app Android smartphones and the iPhone iPod touch both support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multipoint connection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed immediately after a software update ...

Page 20: ...of August 2018 Computers on which the following OS is installed and a USB terminal is equipped as a standard It is not that we guarantee operation on all computers which meet the following environment Operations using a custom built or homebuilt computer are not guaranteed when using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Hom...

Page 21: ...Canceling Stereo Headset WH 1000XM3 Turning on the headset Related Topic Turning off the headset 4 740 049 11 3 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 21 ...

Page 22: ...anceling Stereo Headset WH 1000XM3 Turning off the headset Related Topic Turning on the headset 4 740 049 11 3 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 22 ...

Page 23: ...vice registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a Bluetooth connection Connecting the headset to a registered paired device Once a device is registered ...

Page 24: ...y net help mdr hpc h_zz Note The connection with some smartphones and iPhones may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with So...

Page 25: ...dset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the blue indicator rep...

Page 26: ...s are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the Bluetooth d...

Page 27: ...Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 740 049 11 3 Copyright 2018 Sony Corporation 27 ...

Page 28: ...er you release your finger from the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Wirele...

Page 29: ...displayed touch WH 1000XM3 or touch LE_WH 1000XM3 if LE_WH 1000XM3 is displayed If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing inform...

Page 30: ... by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Wireless networks More 1 Touch next to NFC to turn on the NFC function 2 Touch the headset with the smartphone Touch the smartphone on the N Mark of the headset Keep touching ...

Page 31: ...you touch an NFC compatible smartphone with the headset the smartphone terminates Bluetooth connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth conn...

Page 32: ... for about 2 seconds to turn off the power before that time You will hear a voice guidance Power off the blue indicator turns off and the headset powers off The time when the power turns off can be changed in the Sony Headphones Connect app For more details refer to the Sony Headphones Connect app help guide http rd1 sony net help mdr hpc h_zz 4 740 049 11 3 Copyright 2018 Sony Corporation Unlock ...

Page 33: ...switching However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone that is connected to the headset is touched by another NFC compatible Bluetooth headset or Bluetooth speaker the headset is disconnected and the smartphone connects to the Bluetooth device that touched it Note Unlock the smartphone screen ...

Page 34: ...eadset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the blue indicator r...

Page 35: ...ce is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the h...

Page 36: ...Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 740 049 11 3 Copyright 2018 Sony Corporation 36 ...

Page 37: ...flash after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touc...

Page 38: ...M3 are displayed touch WH 1000XM3 or touch LE_WH 1000XM3 if LE_WH 1000XM3 is displayed If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing inf...

Page 39: ... on If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The...

Page 40: ...r input 0000 The headset and computer are paired and connected with each other You will hear a voice guidance Bluetooth connected Click the Bluetooth tab then click the Bluetooth button to turn on the Bluetooth function 3 Select WH 1000XM3 then click Pair 4 40 ...

Page 41: ...r 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the d...

Page 42: ... adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you...

Page 43: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of PC Settings 3 Select Bluetooth 4 Select WH 1000XM3 then click Pair 5 43 ...

Page 44: ...ice with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple device...

Page 45: ...4 740 049 11 3 Copyright 2018 Sony Corporation 45 ...

Page 46: ... do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset e...

Page 47: ...en a 9th device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of th...

Page 48: ...ed Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 740 049 11 3 Copyright 2018 Sony Corporation 48 ...

Page 49: ...our computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or ...

Page 50: ...nd computer are paired and connected with each other You will hear a voice guidance Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WH 1000XM3 does not appear on the display try again from step 3 Select WH 1000XM3 from the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code or Password Click the speaker icon in the upper right par...

Page 51: ...ces are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device an...

Page 52: ...Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer ...

Page 53: ...Hint The above procedure is an example For more details refer to the operating instructions supplied with your computer Click Connect The connection is established 3 53 ...

Page 54: ...ts music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot conne...

Page 55: ... the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Use the computer to check whether the connection is established and if it is not established pr...

Page 56: ...Right click WH 1000XM3 If WH 1000XM3 is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 4 Select Connect from the displayed menu 5 56 ...

Page 57: ...ouch WH 1000XM3 or touch LE_WH 1000XM3 if LE_WH 1000XM3 is displayed If the music playback sound quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatic...

Page 58: ...nection to Bluetooth devices Pairing and connecting with a computer Windows 8 Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 4 740 049 11 3 Copyright 2018 Sony Corporation 58 ...

Page 59: ...t Press and hold the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Use the computer to check whether the connection is established and if it is no...

Page 60: ...nd quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth func...

Page 61: ...rom the headset Computer speaker in the ON mode Wake the computer up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice gui...

Page 62: ...trol panel middle of the right unit while the headset power is turned on to switch to a music playback connection A2DP Note When connecting either WH 1000XM3 or LE_WH 1000XM3 or both are displayed on the connecting device If both or WH 1000XM3 are displayed touch WH 1000XM3 or touch LE_WH 1000XM3 if LE_WH 1000XM3 is displayed Click WH 1000XM3 while pressing the computer Control button on the Bluet...

Page 63: ...n that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with your computer Related Topic How to make a wireless connection to Bluetooth devices Pairing a...

Page 64: ... after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the blue indicator repeatedly flashes 2 times in a row You will hear a voice guidance Bluetooth pairing 1...

Page 65: ... is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the hea...

Page 66: ...ed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your Bluetooth device to the headset delete the headset pairing information on your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the...

Page 67: ... How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4 740 049 11 3 Copyright 2018 Sony Corporation 67 ...

Page 68: ...adset the last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipo...

Page 69: ... smartphone Pair the headset with both smartphones respectively 1 Use one of the smartphones to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example When only connecting to a media audio A2DP Touch Settings Bluetooth the setting icon next to WH 1000XM3 On the Paired devices screen uncheck ...

Page 70: ...te When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoint connection 4 740 049 11 3 Copyright 2018 Sony Corporation 70 ...

Page 71: ...cedure is an example For more details refer to the operating instructions supplied with your Android smartphone Note If you connect an Android smartphone with Call audio HFP the remaining battery charge of the headset will not be correctly displayed on the iPhone screen Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a Bluetooth conne...

Page 72: ...When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoint connection 4 740 049 11 3 Copyright 2018 Sony Corporation 72 ...

Page 73: ...martphone with one touch NFC Turning off the headset 4 740 049 11 3 Copyright 2018 Sony Corporation Touch the one touch connection NFC compatible device once more to disconnect it Unlock the screen of the device if it is locked If the Bluetooth device does not support one touch connection NFC operate from the device to disconnect When disconnected you will hear a voice guidance Bluetooth disconnec...

Page 74: ... is turned on When an incoming call arrives a ring tone is heard via the headset Answer the call using your smartphone or mobile phone and talk using the microphone of the phone You can hear the caller s voice from the headset If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable on...

Page 75: ...Bluetooth device Refer to the operating instructions supplied with your Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset Adjust the length of the headband Put the headset on your head with the indication on your left ear and the indication on your right ear The unit has a tactile dot Be careful not to come in contact with the touch sensor control panel when you wear th...

Page 76: ...ange the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function 4 740 049 11 3 Copyright 2018 Sony Corporation To decrease the volume Swipe do...

Page 77: ...g on the Bluetooth device so refer to the operating instructions supplied with your device You can use the touch sensor control panel to perform the following operations Play Pause Gently touch it with your finger and immediately release it two times in rapid succession interval of about 0 4 seconds Double tap Next track Swipe forward Previous track Swipe backward Fast forward Swipe forward and ho...

Page 78: ...e desired level If you hold your finger to the touch sensor control panel after swiping up or down the volume continues to change Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available functions may vary depending on the connected device In some cases it may operate differently or may not work at all when the operations ...

Page 79: ...martphone with one touch NFC Turning off the headset 4 740 049 11 3 Copyright 2018 Sony Corporation Touch the one touch connection NFC compatible device once more to disconnect it Unlock the screen of the device if it is locked If the Bluetooth device does not support one touch connection NFC operate from the device to disconnect When disconnected you will hear a voice guidance Bluetooth disconnec...

Page 80: ...The noise canceling function works primarily on noise in the low frequency band Although noise is reduced it is not completely canceled When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the headset microphone with your hand The ...

Page 81: ...off the headset and use the supplied headphone cable You can also change the settings of the noise canceling function and the Ambient Sound Mode with the Sony Headphones Connect app Note If the NC AMBIENT button is set as the Google Assistant button the noise canceling function cannot be switched by pressing the NC AMBIENT button You can also change the settings of the noise canceling function and...

Page 82: ...ce guidance Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do with Sony Headphones Connect app 4 740 049 11 3 Copyright 2018 Sony Corporation 82 ...

Page 83: ... eyeglasses worn on a daily basis or implementing other changes to the wearing conditions If you are on an airplane it is recommended that you turn on the NC Optimizer function when the airplane reaches a stable flight condition The condition set with the NC Optimizer function is retained until the optimization is run again It is recommended that you turn on the NC Optimizer function once again af...

Page 84: ...anceled when the headset receives another operation command during the optimization If the NC AMBIENT button is set as the Google Assistant button the NC Optimizer function cannot be operated from the headset If the NC AMBIENT button is set as the Amazon Alexa button the NC Optimizer function cannot be operated from the headset 4 740 049 11 3 Copyright 2018 Sony Corporation 84 ...

Page 85: ...e function switches as follows and is announced by the voice guidance The noise canceling function Ambient Sound Mode OFF The noise canceling function ON Ambient Sound Mode OFF The Ambient Sound Mode ON Hint Depending on the ambient condition and the type volume of audio playback the ambient sound may not be heard even when using the Ambient Sound Mode Do not use the headset in places where it wou...

Page 86: ... that case cancel the voice focus with the Sony Headphones Connect app If the wind noise is still significant turn off the Ambient Sound Mode Related Topic About voice guidance Using the noise canceling function What you can do with Sony Headphones Connect app 4 740 049 11 3 Copyright 2018 Sony Corporation 86 ...

Page 87: ... be easily heard It is useful when you want to listen to train announcements etc To activate the Quick Attention Mode Touch the entire touch sensor control panel on the right unit The Quick Attention Mode is activated only when you are touching the control panel A Touch sensor control panel If you touch as follows the function may not work properly The whole touch sensor control panel is not cover...

Page 88: ... of audio playback the ambient sounds may not be heard even when using Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Wear the headset properly 4 740 049 11 3 Copyright 2018 Sony Corporation 88...

Page 89: ... aptX aptX HD or LDAC compatible device use with the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using th...

Page 90: ...tion Hi Res Audio content even over a Bluetooth connection Unlike other Bluetooth compatible coding technologies such as SBC it operates without any down conversion of the Hi Res Audio content and allows approximately three times more data than those other technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized pack...

Page 91: ...ution Audio quality and reproduces the clear high range sound that is often lost The DSEE HX function is available when you set as follows by using the Sony Headphones Connect app Related Topic What you can do with Sony Headphones Connect app 4 740 049 11 3 Copyright 2018 Sony Corporation DSEE HX Connection Codec Sound Position Control Surround VPT Equalizer AUTO Bluetooth connection SBC or AAC Al...

Page 92: ...ng tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone double tap the touch sensor control panel lightly about 0 4 second interval and receive the call W...

Page 93: ...y even if you finish the call Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the smartphone or mobile phone are too close to the headset Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with Sony Headphones Connect app 4 740 049 11 3 Copyright 2018 Sony Corporation To decrease th...

Page 94: ...smartphones and computers are not supported Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mob...

Page 95: ...artphone or mobile phone is too close to the headset Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4 740 049 11 3 Copyright 2018 Sony Corporation If you hold your finger to the touch sensor control panel after swiping up or down the volume continues to change When the volume reaches the maximum or minimum an alarm sounds To end the...

Page 96: ...smartphone mobile phone or activate the Google app on an Android smartphone or Siri on an iPhone Outgoing call Double tap the touch sensor control panel lightly about 0 4 second interval to cancel an outgoing call Hold your finger to the touch sensor control panel until the call device is switched between the headset and the smartphone or mobile phone Incoming call Double tap the touch sensor cont...

Page 97: ...ng call Double tap the touch sensor control panel lightly to answer a call During call Double tap the touch sensor control panel lightly to finish a call Related Topic Receiving a call Making a call 4 740 049 11 3 Copyright 2018 Sony Corporation Some devices may not support this function 97 ...

Page 98: ...martphone with one touch NFC Turning off the headset 4 740 049 11 3 Copyright 2018 Sony Corporation Touch the one touch connection NFC compatible device once more to disconnect it Unlock the screen of the device if it is locked If the Bluetooth device does not support one touch connection NFC operate from the device to disconnect When disconnected you will hear a voice guidance Bluetooth disconnec...

Page 99: ...he pairing process Note If the NC AMBIENT button is set as the Google Assistant button in step 2 the noise canceling function or the NC Optimizer function cannot be operated from the headset If the NC AMBIENT button is set as the Google Assistant button in step 2 the Amazon Alexa function cannot be operated from the headset The Google Assistant may not be used in some countries regions or language...

Page 100: ...4 740 049 11 3 Copyright 2018 Sony Corporation 100 ...

Page 101: ...ou need to open the Alexa App and try again is heard Note If the NC AMBIENT button is set as the Amazon Alexa button in step 2 the noise canceling function or the NC Optimizer function cannot be operated from the headset If the NC AMBIENT button is set as the Amazon Alexa button in step 2 the Google Assistant function cannot be operated from the headset Alexa is not available in all languages and ...

Page 102: ...st voice input Assist app and then set Assist app to the Google app The above procedure is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be...

Page 103: ...erating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and in standby or playing music hold your finger to the touch sensor control panel to activate Siri Siri is activated 3 Make a request to the Siri through the...

Page 104: ...E HX completion for high range sound function Change the function of the NC AMBIENT button Auto power off setting Adjust volume Play music pause fast reverse fast forward Check the connection status and the settings of the headset Check the headset software version Headset software update Switch the voice guidance language Voice guidance on off setting For details of the Sony Headphones Connect ap...

Page 105: ...onnect app 4 740 049 11 3 Copyright 2018 Sony Corporation Download the Sony Headphones Connect app from Google Play store or App Store and install the app on your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 105 ...

Page 106: ... loss resulting from information leaks that occur when using Bluetooth communications Connection with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteris...

Page 107: ...of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset close to the medical devices This product has magnets which may interfere with pacemakers defibrillators and programmable shunt valves or other medical devices Do not put this product close to these medical devices and the person who use ...

Page 108: ...os are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Qualcomm aptX is a product of Qualcomm Technologies International Ltd Qualcomm is a trademark of Qualcomm Incorporated registered in the United States and other count...

Page 109: ...com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 740 049 11 3 Copyright 2018 Sony Corporation 109 ...

Page 110: ...be able to resolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headset I...

Page 111: ...ke sure the battery is charged enough to turn the headset on The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Related Topic Charging the headset Checking the remaining battery charge 4 740 049 11 3 Copyright 2018 Sony Corporation 111 ...

Page 112: ... connected to the headset and the USB AC adapter or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 740 049 11 3 Copyright 2018 Sony Corporation 112 ...

Page 113: ... the computer are directly connected not via a USB hub Check that you are using a commercially available USB AC adapter capable of supplying an output current of 1 5 A or more Check that you are using the supplied USB Type C cable Related Topic Charging the headset 4 740 049 11 3 Copyright 2018 Sony Corporation 113 ...

Page 114: ...USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 4 740 049 11 3 Copyright 2018 Sony Corporation 114 ...

Page 115: ...ng battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Check that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 4 740 049 11 3 Copyright 2018 Sony Corporation 115 ...

Page 116: ...eck that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music fro...

Page 117: ...Noise Canceling Stereo Headset WH 1000XM3 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 4 740 049 11 3 Copyright 2018 Sony Corporation 117 ...

Page 118: ...vice only an HFP HSP Bluetooth connection may be established when the headset is turned on Use the Bluetooth device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specifications priorit...

Page 119: ...th wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency ...

Page 120: ...d on Adjust the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function 4 740 049 11 3 Copyright 2018 Sony Corporation 120 ...

Page 121: ...the button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic About the indicator How to make a...

Page 122: ...ct disconnect by operating the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC You cannot establish a one touch connection NFC when the headphone cable is connected to the INPUT jack Remove the headphone cable before establishing the one touch connection NF...

Page 123: ...evices via the Bluetooth function In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again R...

Page 124: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM3 Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 740 049 11 3 Copyright 2018 Sony Corporation 124 ...

Page 125: ...th device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n u...

Page 126: ...ly Reset the headset This operation does not delete pairing information If the headset does not operate properly even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 740 049 11 3 Copyright 2018 Sony Corporation 126 ...

Page 127: ...audio settings of the Bluetooth device to make sure the sound comes from the headset during a call Use the Bluetooth device to reestablish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and double tap the touch sensor control panel lightly to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Re...

Page 128: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM3 Low voice from callers Turn up the volume of the headset and the connected device 4 740 049 11 3 Copyright 2018 Sony Corporation 128 ...

Page 129: ...ously while charging The headset will be reset The device registration pairing information is not deleted To charge the headset after resetting disconnect and reconnect the USB Type C cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 740 049 11 3 Copyright 2018...

Page 130: ... is initialized This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note Even if you initialize the headset the updated software is retained Even if you initialize the headse...

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