Sony WF-XB700 Help Manual Download Page 89 | Manualshive

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Sony WF-XB700 Help Manual Download Page 89

Wireless Stereo Headset

WF-XB700

No sound

Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a
voice from only one unit.
Check that the connected device and both the left and right units of the headset are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
Bluetooth device.
Pair the headset and the Bluetooth device again.
Set the headset into the charging case and close the lid of the charging case.
You may be able to resolve some issues by setting the headset into the charging case.
Reset the headset.
Charge the headset. Check if the sound is output from the headset after charging.
Initialize the headset, and pair the headset and the device again.

Related Topic

How to make a wireless connection to Bluetooth devices

Listening to music from a device via Bluetooth connection

Resetting the headset

Initializing the headset to restore factory settings

5-013-819-11(1) Copyright 2020 Sony Corporation

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Summary of Contents for WF-XB700

Page 1: ...you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using the headset On water resistant performance of the headset Parts and controls Location and function of parts About the indicator Wearing the headset Wearing the headset 1 ...

Page 2: ...connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Disconnecting Bluetooth connection...

Page 3: ...t websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long Charging cannot be done even if the charging case is connected to a computer The remaining battery charge of the headset is not displayed on the screen of smartphone Sound No sound Low sound level There is a difference in volume between the left...

Page 4: ... done Unable to make a Bluetooth connection Distorted sound The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 ...

Page 5: ...hnology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 013 819 11 1 Copyright 2020 Sony Corporation 5 ...

Page 6: ...arged When the remaining battery charge of the headset is low Low battery please recharge headset When automatically turning off due to low battery of the headset Please recharge headset Power off When pairing mode is canceled automatically and the headset turns off Power off You will hear the English voice guidance in the following situations via the left unit of the headset When entering pairing...

Page 7: ...ereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Hybrid silicone rubber earbuds SS S M L 2 each M sized earbuds come attached to the left and right units of the headset at the time of purchase The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds SS size 1 line S size 2 lines M size 3 lines L size 4 lines Charging case 1 5...

Page 8: ...d right ears Hybrid silicone rubber earbuds The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds SS size 1 line S size 2 lines M size 3 lines L size 4 lines About the instruction manual video Watch the video to find out how to change the earbuds and how to wear the headset on your ears https rd1 sony net help mdr mov0017 h_zz 5 013 819 11 1...

Page 9: ...eadset be sure to keep the headset in the charging case Close the lid of the charging case Note If perspiration or water is left on the charging port it may impair the ability to charge the unit Immediately wipe off any perspiration or water on the charging port after use 5 013 819 11 1 Copyright 2020 Sony Corporation 9 ...

Page 10: ...note the precautions below to ensure proper use of the headset Do not splash water forcibly into the sound output holes Do not drop the headset into water and do not use underwater Do not allow the headset to remain wet in a cold environment as the water may freeze To prevent malfunction make sure to wipe off any water after use Do not place the headset in water or use it in a humid place such as ...

Page 11: ...If the headset is cracked or deformed refrain from using the headset near water or contact your nearest Sony dealer 5 013 819 11 1 Copyright 2020 Sony Corporation 11 ...

Page 12: ...ght unit of the headset 4 Earbuds left right 5 left mark 6 Charging ports left right 7 right mark 8 Microphones left right Pick up the sound of your voice when talking on the phone 9 Indicators red blue left right Light up in red while charging Light up in red or blue to indicate the power or communication status of the headset 10 Built in antennas left right A Bluetooth antenna is built into both...

Page 13: ...ght 2020 Sony Corporation Lid 1 Indicator red Shows the charging state 2 USB Type C port Connect the charging case to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type C cable to simultaneously charge both the headset and the charging case 3 13 ...

Page 14: ...set from the charging case if the remaining battery charge of the charging case is 30 or lower the indicator red on the charging case lights as follows repeatedly flashes slowly in red for about 15 seconds Charging You can check the charging state with the indicators red on the charging case and the headset While charging the charging case While charging the headset lights up in red When only the ...

Page 15: ... of time has passed They start flashing again for a period of time when some operation is performed When the remaining battery charge becomes low the indicator starts flashing in red Other Initialization completed flashes 4 times in blue For details see Initializing the headset to restore factory settings Related Topic Checking the remaining battery charge About the voice guidance Initializing the...

Page 16: ... is insufficient low frequency sound and a difference in volume between the left and right units change the earbuds to another size to comfortably and snugly fit your left and right ears About the instruction manual video Watch the video to find out how to change the earbuds and how to wear the headset on your ears https rd1 sony net help mdr mov0017 h_zz Insert the headset units into both ears Pu...

Page 17: ...Related Topic Replacing the earbuds 5 013 819 11 1 Copyright 2020 Sony Corporation 17 ...

Page 18: ...s charging 1 Set the headset into the charging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging case Each unit of the headset will be set to the correct position by the built in magnet The indicators red on the headset light up and the headset starts chargi...

Page 19: ...eadset cannot be charged when the computer goes into standby sleep or hibernation mode In this case change the computer settings and start charging the headset once again If the headset is not used for a long time the rechargeable battery usage hours may be reduced However the battery life will improve after a few recharges If you store the headset for a long time charge the battery to its full ca...

Page 20: ...5 013 819 11 1 Copyright 2020 Sony Corporation 20 ...

Page 21: ...oth connection Music playback time AAC Max 9 hours Music playback time SBC Max 9 hours About 60 minutes of music playback is possible after 10 minutes charging Communication time Max 5 hours Standby time Max 200 hours Note Usage hours may be different depending on the conditions of use Related Topic Supported codecs 5 013 819 11 1 Copyright 2020 Sony Corporation 21 ...

Page 22: ...s the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later For more details refer to the operating instructions supplied with the iPhone or iPod t...

Page 23: ...ly displayed if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator 5 013 819 11 1 Copyright 2020 Sony Corporation 23 ...

Page 24: ...l also turn on when it is set into the charging case and then removed from the charging case When the headset is turned on When both units are removed from the charging case the connection between the left and right units of the headset is established The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase or just after initializing the headset Re...

Page 25: ...harging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging case Each unit of the headset will be set to the correct position by the built in magnet When the headset is set into the charging case the headset will turn off automatically When the remaining batte...

Page 26: ... use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called device registration pairing Pair the headset and the device manually Connecting to a paired device Once a device and the headset are paired there is no need to pair them again Connect to devices already paired with the headset using the methods necessary for each de...

Page 27: ...ash 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step 3 When you pair a second or subsequent device the headset has pairing information for...

Page 28: ...e is no need to pair them again except in the following cases Pairing information has been deleted after repair etc When a 9th device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration Select Settings Device connection Bluetooth 1 Touch the switch to turn on the Bluetooth function 2 Touch WF XB700 If Passkey input ...

Page 29: ...ing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection ...

Page 30: ...t the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the left unit of the headset Check the connection status on the Android smartphone If it is not connected proceed to step 4 3 Display the devices paired with the Android smartphone 4 Select Settings Device connection Bluetooth 1 To...

Page 31: ...your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via...

Page 32: ...Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step 3 When you pair a second or subsequent device the headset has pairing information for other...

Page 33: ... case and start the operation again from step 1 Once Bluetooth devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the Bluetooth function 3 Touch WF XB700 If Passkey input is required input 0000 The headset and iPhone are paired and connected with e...

Page 34: ...initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from...

Page 35: ...Insert the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the left unit of the headset Check the connection status on the iPhone If it is not connected proceed to step 4 3 Display the devices paired with the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the...

Page 36: ...connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connectio...

Page 37: ...puter has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Remove both units of the headset from the charging case The headset turns on automatically Check that the indicators blue flash 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pai...

Page 38: ...y sleep or hibernation mode 3 Register the headset using the computer 4 Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WF XB700 3 Click Pair 4 38 ...

Page 39: ...nformation for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wire...

Page 40: ...5 013 819 11 1 Copyright 2020 Sony Corporation 40 ...

Page 41: ...puter has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Remove both units of the headset from the charging case The headset turns on automatically Check that the indicators blue flash 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pai...

Page 42: ...g the computer 4 Move the mouse pointer to the top right corner of the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 42 ...

Page 43: ...of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired wit...

Page 44: ...to Bluetooth devices Connecting to a paired computer Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 013 819 11 1 Copyright 2020 Sony Corporation 44 ...

Page 45: ...adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Remove both units of the headset from the charging case The headset turns on automatically Check that the indic...

Page 46: ...0000 The headset and computer are paired and connected with each other You will hear the voice guidance say Bluetooth connected from the left unit of the headset If they are not connected see Connecting to a paired computer Mac If WF XB700 does not appear on the computer screen try again from the beginning of step 4 4 Select System Preferences Bluetooth from the task bar in the lower right part of...

Page 47: ...he paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with mu...

Page 48: ... hibernation mode 1 Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash 2 Insert the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the left unit of the headset Check the connection status on the computer If it is not conn...

Page 49: ...r more details refer to the operating instructions supplied with the computer Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected from the left unit of the headset 3 49 ...

Page 50: ...ate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset How to make a wireless connection to Bluetooth de...

Page 51: ...he computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash 2 Insert the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the left unit of the headset Check the connection status...

Page 52: ... the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected from the left unit of the headset 5 52 ...

Page 53: ...evice by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing th...

Page 54: ...peaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash 2 Insert the headset units into both ears If the headset has automatically connected to the last connected dev...

Page 55: ...tooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power Click WF XB700 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth connecte...

Page 56: ... your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 013 819 11 1 Copyright 2020 Sony Corporation 56 ...

Page 57: ...adset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step 3 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the buttons on both the left an...

Page 58: ...or the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connect...

Page 59: ...Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash 1 Insert the headset units into both ears If th...

Page 60: ...5 013 819 11 1 Copyright 2020 Sony Corporation 60 ...

Page 61: ...ally depending on the Bluetooth device Related Topic Turning off the headset 5 013 819 11 1 Copyright 2020 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected from the left unit of the headset 1 Set the headset into the charging case The headset turns off 2 61 ...

Page 62: ...n adjust the volume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Insert the headset units into both ears Put the unit with the left mark on your left ear and the unit with the right mark on your right ear The left unit has a tactile dot A Tactile dot Twist the headset to slide the earbud deep into your ear 1 Con...

Page 63: ... vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection 5 013 819 11 1 Copyright 2020 Sony Corporation Increase the volume Press the button on the left unit once during music playback to...

Page 64: ...utton on the left unit to perform the following operations Increase the volume Press the button on the left unit once during music playback to increase the volume by 1 step Decrease the volume Press and hold the button on the left unit during music playback to decrease the volume continuously Release the button at the desired volume level When the volume reaches the maximum or minimum an alarm sou...

Page 65: ...ally depending on the Bluetooth device Related Topic Turning off the headset 5 013 819 11 1 Copyright 2020 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected from the left unit of the headset 1 Set the headset into the charging case The headset turns off 2 65 ...

Page 66: ...ion for Advanced Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may need to se...

Page 67: ...ming call arrives a ring tone will be heard from the headset You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 Wh...

Page 68: ...r mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless ...

Page 69: ... to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by pressing and holding the button on t...

Page 70: ...one at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection ...

Page 71: ...g operations Press the button once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device back and forth from the headset to the smartphone mobile phone Incoming call You can use the button on either the left or right unit to perform the following operations Press the button once to answer a call Press and hold the button for about 2 seconds to reject a ...

Page 72: ...During call Press the button once to finish a call Related Topic Receiving a call Making a call 5 013 819 11 1 Copyright 2020 Sony Corporation Some devices may not support this function 72 ...

Page 73: ...ally depending on the Bluetooth device Related Topic Turning off the headset 5 013 819 11 1 Copyright 2020 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected from the left unit of the headset 1 Set the headset into the charging case The headset turns off 2 73 ...

Page 74: ...refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Put the headset on your ears and connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or playing music press an...

Page 75: ...et s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a device not compatible with the voice assist function 5 013 819 11 1 Copyright 2020...

Page 76: ...Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Put the headset on your ears and connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music press and hold the button on the right unit until Siri is activated 3 Make a request to Siri through the microphone on the left unit of the headset A Microphones l...

Page 77: ...microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application version 5 013 819 11 1 Copyright 2020 Sony Corporation 77 ...

Page 78: ...tooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control method...

Page 79: ... If the unit is particularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset in crowded places such as crowded trains or inside a medical in...

Page 80: ...t to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 20 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 013...

Page 81: ...the U S and other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license WALKMAN and the WALKMAN logo are registered trademarks of Sony Corporation USB Type C and USB C are registered trademarks of USB Imp...

Page 82: ... S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 013 819 11 1 Copyright 2020 Sony Corporation 82 ...

Page 83: ...o the charging case Charge the headset You may be able to resolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic...

Page 84: ...in the charging case Remove the headset from the charging case to turn it on Set the headset into the charging case and close the lid of the charging case You may be able to resolve some issues by setting the headset into the charging case Reset the headset Related Topic Charging Checking the remaining battery charge Resetting the headset 5 013 819 11 1 Copyright 2020 Sony Corporation 84 ...

Page 85: ...hat the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Set the headset into the charging case and close the lid of the charging case You may be able to resolve some issues by setting the headset into the charging case Reset the he...

Page 86: ...00 Charging time is too long Check that the charging case and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging 5 013 819 11 1 Copyright 2020 Sony Corporation 86 ...

Page 87: ... to the USB port of the computer Check that the charging case and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 013 819 11 1 Copyright 2020 Sony Corporation 87 ...

Page 88: ...touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 013 819 11 1 Copyright 2020 Sony Corporation 88 ...

Page 89: ...make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Set the headset into the charging case and close the lid of the charging case You may be able to resolve some issues by setting the headset into the charging case Reset the headset Charge the headset Check if the sound is output from the headset after charging Initialize...

Page 90: ...e connected device You can adjust the volume on the headset during music playback You cannot adjust the volume during a call on the headset Adjust the volume on the connected device Connect the Bluetooth device to the headset once again 5 013 819 11 1 Copyright 2020 Sony Corporation 90 ...

Page 91: ...come attached to the left and right units of the headset at the time of purchase If you feel that there is insufficient low frequency sound and a difference in volume between the left and right sides change the earbuds to another size to comfortably and snugly fit your left and right ears Related Topic Replacing the earbuds 5 013 819 11 1 Copyright 2020 Sony Corporation 91 ...

Page 92: ...cted device If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a c...

Page 93: ...the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result in noise audio dropouts or communications being disabled if this headset is used near a wireless LAN device In suc...

Page 94: ...s and hold the buttons on both the left and right units at the same time for about 7 seconds to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Re...

Page 95: ...tion In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the h...

Page 96: ...Help Guide Wireless Stereo Headset WF XB700 Distorted sound Keep the headset away from a microwave oven wireless LAN device etc 5 013 819 11 1 Copyright 2020 Sony Corporation 96 ...

Page 97: ... headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 013 819 11 1 Copyright 2020 Sony Corporation 97 ...

Page 98: ...ooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and press the button on either the left or right unit to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making ...

Page 99: ...Help Guide Wireless Stereo Headset WF XB700 Low voice from callers Turn up the volume of the connected device 5 013 819 11 1 Copyright 2020 Sony Corporation 99 ...

Page 100: ...et turns off after flashing Then press and hold the button on the right unit for about 20 seconds Release your finger when the indicator red of the headset turns off after flashing The device registration pairing information and other settings are retained If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing th...

Page 101: ... a few seconds the indicators blue flash 4 times and the headset is initialized This operation resets volume settings etc to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note Check that th...

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