Sony VPCW11S1E/P Page 93 User Manual Download

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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-Link.

Features and options in this section may not be available on your computer.

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Computer

(page 94)

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System Security

(page 100)

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Battery

(page 102)

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Built-in Camera

(page 104)

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Networking

(page 106)

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Bluetooth Technology

(page 109)

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Display

(page 112)

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Printing

(page 115)

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Microphone

(page 116)

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Speakers

(page 117)

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Touch Pad

(page 118)

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Keyboard

(page 119)

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Floppy Disks

(page 120)

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Audio/Video

(page 121)

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Memory Stick

(page 122)

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Peripherals

(page 123)

Summary of Contents for VPCW11S1E/P

Page 1: ...N User Guide Personal Computer VPCW series ...

Page 2: ...sing the Memory Stick 30 Using Other Modules Memory Cards 35 Using the Internet 39 Using the Network LAN 40 Using the Wireless LAN 41 Using the Bluetooth Function 48 Using Peripheral Devices 54 Connecting an Optical Disc Drive 55 Connecting External Speakers or Headphones 57 Connecting an External Display 58 Selecting Display Modes 61 Using the Multiple Monitors Function 63 Connecting an External ...

Page 3: ...ng Headphones 90 Handling the Memory Stick 91 Handling the Built in Storage Device 92 Troubleshooting 93 Computer 94 System Security 100 Battery 102 Built in Camera 104 Networking 106 Bluetooth Technology 109 Display 112 Printing 115 Microphone 116 Speakers 117 Touch Pad 118 Keyboard 119 Floppy Disks 120 Audio Video 121 Memory Stick 122 Peripherals 123 Trademarks 124 Notice 126 ...

Page 4: ...ing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the VAIO Link web site at http www vaio link com ...

Page 5: ... information about solving common problems To view this on screen guide 1 Double click the VAIO User Guide icon on the desktop 2 Open the folder for your language 3 Select the guide you want to read You can manually browse to the user guides by going to My Computer VAIO C your C drive Documentation Documentation and opening the folder for your language Help and Support Center A comprehensive resou...

Page 6: ...tion and visiting other Sony web sites For more about VAIO and becoming part of the growing VAIO community visit the web site at http www club vaio com For online purchases visit the web site at http www sonystyle europe com For other Sony products visit the web site at http www sony net When you contact VAIO Link by telephone have the serial number of your VAIO computer ready at hand The serial n...

Page 7: ...of you 1 Keep your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your...

Page 8: ...s level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye ...

Page 9: ...ibes how to get started using your VAIO computer Locating Controls and Ports page 10 About the Indicator Lights page 16 Connecting a Power Source page 17 Using the Battery Pack page 18 Shutting Down Your Computer Safely page 24 Updating Your Computer page 25 ...

Page 10: ...rols and ports shown on the following pages Front A Built in MOTION EYE camera page 29 B Built in MOTION EYE camera indicator page 16 C Built in microphone monaural D LCD screen page 82 E Keyboard page 27 F Touch pad page 28 G Num lock indicator page 16 H Caps lock indicator page 16 I Scroll lock indicator page 16 ...

Page 11: ...e 48 B WIRELESS indicator page 16 C Memory Stick Duo slot page 30 D Media Access indicator page 16 E SD memory card slot page 35 F Charge indicator page 16 G Disc drive indicator page 16 H Power switch I Power indicator page 16 Your computer supports only the Duo size Memory Stick ...

Page 12: ...12 n N Getting Started Locating Controls and Ports Back A Battery connector page 18 ...

Page 13: ...13 n N Getting Started Locating Controls and Ports Right A Hi Speed USB USB 2 0 ports page 67 B Network Ethernet port page 40 C Security slot Support high full low speeds ...

Page 14: ...14 n N Getting Started Locating Controls and Ports Left A DC IN port page 17 B Air vent C Monitor port page 58 D Microphone jack page 66 E Headphones jack page 57 ...

Page 15: ...15 n N Getting Started Locating Controls and Ports Bottom A Built in speakers stereo B Air vent ...

Page 16: ...lit the memory card is not in use Disc drive Illuminates while the built in storage device is running to read or write data Do not place the computer into Standby mode or turn it off when this indicator is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is unlit Caps lock Pr...

Page 17: ...dapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on the computer To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place t...

Page 18: ...e Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward ...

Page 19: ... Started Using the Battery Pack 3 Slide the battery pack diagonally into the battery compartment until the projection 2 on either side of the battery compartment fits into the cut 3 on either side of the battery pack ...

Page 20: ...en your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony battery packs designed for this model If an unauthorized battery pack is installed the battery will not be charged and the computer will not...

Page 21: ...arging When the battery pack is about 85 charged the battery indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator The battery pack is...

Page 22: ...rged battery pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life is short To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Standby or Hibernate If the battery pack wears out wh...

Page 23: ...ry pack while the computer is in Standby mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward 3 Slide the battery RELEASE latch 2 outward The battery pack is unlocked and its front side edge is slightly raised 4 Put your fingertip on the raised edge lift the battery pack in the direction of the arrow and slide it away from t...

Page 24: ...y as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and then Turn Off Computer The Turn off computer window appears 3 Click Turn Off 4 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 25: ...o that the computer can run more efficiently Windows Update Click Start point to All Programs click Windows Update and then follow the on screen instructions VAIO Update 4 Click Start point to All Programs and VAIO Update 4 click Go to VAIO Web Support and then follow the on screen instructions Your computer must be connected to the Internet to download the updates ...

Page 26: ...sing your VAIO computer Using the Keyboard page 27 Using the Touch Pad page 28 Using the Built in Camera page 29 Using the Memory Stick page 30 Using Other Modules Memory Cards page 35 Using the Internet page 39 Using the Network LAN page 40 Using the Wireless LAN page 41 Using the Bluetooth Function page 48 ...

Page 27: ...y Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Switches the display output between your computer screen an external display and s...

Page 28: ...the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice in a row Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your finger on the touch pad while pressing the left button Sc...

Page 29: ...ing or video editing software does not activate or deactivate the built in camera Do not place your computer into Standby or Hibernate mode while you are using the built in camera To use the preinstalled image capture software 1 Click Start point to All Programs and ArcSoft WebCam Companion 2 and then click WebCam Companion 2 2 Click the desired icon in the main window For detailed information on ...

Page 30: ...l cameras mobile phones and other devices Because it is removable it can be used for external data storage Before You Use the Memory Stick The Memory Stick slot on your computer can accommodate Duo size media and supports Memory Stick PRO Duo and Memory Stick PRO HG Duo with high speed data transfer and large data capacity capabilities For the latest information about the Memory Stick visit the Me...

Page 31: ...he Memory Stick with the arrow facing upward and pointing toward the slot 3 Carefully slide the Memory Stick into the slot until it clicks into place The Memory Stick is automatically detected by your system and the contents of the Memory Stick are displayed If nothing appears on the desktop click Start and My Computer and double click the Memory Stick icon ...

Page 32: ...directly into the Memory Stick slot without the adaptor you may not be able to remove it from the slot To remove a Memory Stick Do not remove the Memory Stick while the Media Access indicator light is lit If you do you may lose data Large volumes of data may take time to load so make sure the indicator is unlit before removing the Memory Stick 1 Check that the Media Access indicator light is unlit...

Page 33: ...at is designed to format the media and supports the Memory Stick when formatting the media Formatting the Memory Stick erases the entire data stored on the media Before formatting the media make sure that it does not contain your valuable data Do not remove the Memory Stick from the slot while formatting This could cause a malfunction Be sure to use the preinstalled Memory Stick Formatter software...

Page 34: ...Gate is the general name of the copyright protection technology developed by Sony Use a Memory Stick with the MagicGate logo to take advantage of this technology Except for your personal use it is against the copyright law to use any audio and or image data you recorded without prior consent from the respective copyright holders Accordingly the Memory Stick with such copyrighted data can be used o...

Page 35: ...to transfer data among digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer supports the following memory cards SD memory card SDHC memory card MultiMediaCard MMC For the latest information on compatible memory cards see Finding More about Your VAIO Computer page 5 to visit the appropriate support web site...

Page 36: ... 2 Hold the SD memory card with the arrow facing upward and pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot If the SD memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 37: ... Other Modules Memory Cards To remove an SD memory card 1 Check that the Media Access indicator light is unlit 2 Push in the SD memory card toward the computer and release The SD memory card ejects 3 Pull the SD memory card out of the slot ...

Page 38: ...do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found compatible only with major memory cards available as of Janua...

Page 39: ... your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 41 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with your...

Page 40: ...vices required for LAN access ask your network administrator You can connect your computer to any network without changing the default settings Do not plug a telephone cable into the network Ethernet port on your computer If the network Ethernet port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speak...

Page 41: ...jointly by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based on interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA is designed to be forward compatible with the IEEE 802 11i specification It utilizes the enhanced data encryption Temporal Key Integrity Protocol TKIP in addition to user a...

Page 42: ...ices existence of obstacles between such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between such devices the radio conditions the ambient environment that includes existenc...

Page 43: ...n Access Point Ad hoc An ad hoc network is a network in which a LAN is created only by wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home ...

Page 44: ... click on the taskbar to display the Wireless Device Switch window 3 Select your desired wireless LAN option and click OK 4 Click Start and then Control Panel 5 Click Network and Internet Connections 6 Click Network Connections The Network Connections window appears 7 Right click Wireless Network Connection then click Properties The Wireless Network Connection Properties window appears 8 Select th...

Page 45: ...t supplied The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN network The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see th...

Page 46: ...Select your desired wireless LAN option and click OK 5 Click Start and then Control Panel 6 Click Network and Internet Connections 7 Click Network Connections 8 In the right panel under LAN or High Speed Internet double click Wireless Network Connection The Wireless Network Connection window appears 9 Follow the on screen instructions For WPA PSK or WPA2 PSK authentication you must enter a passphr...

Page 47: ...ing the Wireless LAN Stopping Wireless LAN Communications To stop wireless LAN communications Turn off the WIRELESS switch Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Page 48: ... Proximity to microwaves and cordless telephones Radio frequency interference and other environmental conditions Device configuration Type of software application Type of operating system Use of both wireless LAN and Bluetooth functions at the same time on your computer Size of file being exchanged Large files may occasionally be corrupted during continuous transfer due to limitations of the Bluet...

Page 49: ...ther devices that use the same wave length Simultaneous use of the Bluetooth function and wireless communication devices however may cause radio interference and result in reduced communication speeds and distances than the standard values Read the Bluetooth regulations guide before using the Bluetooth function The Bluetooth function may not work with other devices depending on the manufacturer or...

Page 50: ...on you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain device...

Page 51: ...ing the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 52: ...d to set up the Bluetooth function For setting up and using the Bluetooth function search Help and Support Center for Bluetooth information 1 Turn on the WIRELESS switch 2 Double click on the taskbar to display the Wireless Device Switch window 3 Select the Bluetooth option and click OK 4 Click OK For more information see the help file included with your software ...

Page 53: ...53 n N Using Your VAIO Computer Using the Bluetooth Function Stopping Bluetooth Communications To stop Bluetooth communications Turn off the WIRELESS switch The WIRELESS indicator light turns off ...

Page 54: ...the various ports on the computer Connecting an Optical Disc Drive page 55 Connecting External Speakers or Headphones page 57 Connecting an External Display page 58 Selecting Display Modes page 61 Using the Multiple Monitors Function page 63 Connecting an External Microphone page 66 Connecting a USB Device page 67 ...

Page 55: ...l disc drive before you launch any preinstalled disc operation program To connect an optical disc drive 1 Plug the power cord if any of your external optical disc drive not supplied 1 into an AC outlet 2 Choose the USB port 2 you prefer to use 3 Plug one end of a USB cable not supplied 3 into the USB port and the other end to the optical disc drive See the manual that came with your external optic...

Page 56: ...wever may cause the computer to malfunction To disconnect an optical disc drive To disconnect an optical disc drive while your computer is off skip steps 1 to 5 1 Close all software applications accessing the optical disc drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the optical disc drive you want to disconnect 4 Click Stop 5 Follow the on screen instructions for di...

Page 57: ...nect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Page 58: ...ions in this section may not be available on your computer Connect the power cord of your external display after connecting all other cables Connecting a Computer Display You can connect a computer display monitor to your computer To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the display cable 2 ...

Page 59: ...peakers and a microphone to your computer To connect a multimedia computer display 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 into the monitor port 3 a on the computer 3 Plug the speaker cable 4 into the headphones jack 5 i on the computer 4 Plug the microphone cable 6 into the microphone jack 7 m on the computer ...

Page 60: ...CD projector to your computer To connect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 into the monitor port 3 a on the computer 3 Plug an audio cable 4 into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the port and jack on the projector 6 ...

Page 61: ...connected display to use as the primary monitor If you want to work on your computer screen and the external display at the same time see Using the Multiple Monitors Function page 63 for more information The procedure for selecting a display depends on the video controller used in the computer See the specifications to find out about the configuration of your computer ...

Page 62: ...the context menu 2 Click the menu item for properties 3 Follow the on screen instructions to change the settings On models with the NVIDIA video controller 1 Right click on the desktop and select NVIDIA Control Panel from the menu 2 Click the Display icon 3 Click Change Display Configuration 4 Follow the on screen instructions to change the settings On models with the ATI video controller When the...

Page 63: ... connected to the monitor port your computer screen and the external display can function as a single desktop The procedure for using the Multiple Monitors function depends on the video controller used in the computer See the specifications to find out about the configuration of your computer You can move the cursor from one display to the other This allows you to drag objects such as an open appl...

Page 64: ...displays Otherwise your software may not work properly Set fewer colors or a lower resolution for each display On models with the Intel Graphics Media Accelerator 1 Right click on the desktop to display the context menu 2 Click the menu item for properties 3 Follow the on screen instructions to change the settings On models with the NVIDIA video controller 1 Right click on the desktop and select N...

Page 65: ...65 n N Using Peripheral Devices Using the Multiple Monitors Function Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors function ...

Page 66: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 67: ...Connecting a USB Device You can connect a Universal Serial Bus USB device to your computer such as a mouse floppy disk drive speaker and printer To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Page 68: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 69: ...how to change the main settings of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 70 Using the VAIO Control Center page 73 Using the Power Saving Modes page 74 Using the VAIO Power Management page 79 ...

Page 70: ...he Password Use one of the BIOS functions to set the password Once you have set the password you will be prompted to enter the password after the VAIO logo appears to start your computer The power on password allows you to protect your computer from unauthorized access ...

Page 71: ...logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including s...

Page 72: ...rd and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key At the confirmation...

Page 73: ...l Center 1 Click Start point to All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open t...

Page 74: ... battery power you should be aware that the computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery charge level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is th...

Page 75: ...eriod of time while it is disconnected from AC power place the computer into Hibernate mode or turn it off To activate Standby mode 1 Click Start and then Turn Off Computer 2 Click Stand By Your computer comes out of Standby mode quicker than out of Hibernate mode Standby mode uses more power than Hibernate mode If the battery runs out of power while your computer is in Standby mode you will lose ...

Page 76: ...enter to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery pack If the computer is not used for a certain period of time it will enter Standby mode To modify this you can change the Standby mode settings To change the Standby mode settings 1 Click Start and then Control Pan...

Page 77: ... do not intend to use your computer for a long period of time place the computer into Hibernate mode To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can follow these steps to place the computer into Hibernate mode 1 Click Start and then Turn Off Computer 2 Click Hibernate Hibernate mode requires more time than Standby mode to be activated Hiber...

Page 78: ...n of G on the switch and hold the power switch for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Standby mode You can use the VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapte...

Page 79: ...ation of your computer and longer battery life See the help file included with the software for more information Activating the VAIO Power Management The VAIO Power Management functions are added to the Windows Power Options Properties To activate the VAIO Power Management 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Properties wi...

Page 80: ...ower Management power scheme 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Properties window appears 4 Select the tab for power scheme settings 5 Select a power scheme from the drop down list 6 If you now select the VAIO Power Management tab you see that the selected power scheme appears on the tab 7 If necessary you can change the...

Page 81: ...computer from potential damage Handling the LCD Screen page 82 Using the Power Source page 83 Handling Your Computer page 84 Handling the Built in Camera page 87 Handling Discs page 88 Using the Battery Pack page 89 Using Headphones page 90 Handling the Memory Stick page 91 Handling the Built in Storage Device page 92 ...

Page 82: ...the same image is displayed for a long period of time The residual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continu...

Page 83: ...caused by sudden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from t...

Page 84: ... onto your computer shut down the computer unplug it and remove the battery pack You may want to have the computer checked by qualified personnel before operating it again Do not drop your computer or place any objects on top of the computer Do not place your computer in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vib...

Page 85: ...ar draperies that may block its air vents Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs relocate the computer a suitable distance away from the set Use only specified peripheral equipment and interface cables Otherwise problems may occur Do not use cut or damaged connection cables If your computer is brought directly from a cold ...

Page 86: ...een may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gently lift the LCD screen lid with the other To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your computer ...

Page 87: ...will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure ...

Page 88: ...l commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth Never a...

Page 89: ...ttery pack This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping it on a hard surface If you are not using your computer for a long period of time remove the battery pack from the computer to prevent damage to...

Page 90: ... a traffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 91: ...y Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick Be sure to make a backup copy of your valuable data Keep the Memory Stick and the Memory Stick adaptors out of reach of children There is a risk of swallowing them W...

Page 92: ... configuration of your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard di...

Page 93: ...g VAIO Link Features and options in this section may not be available on your computer Computer page 94 System Security page 100 Battery page 102 Built in Camera page 104 Networking page 106 Bluetooth Technology page 109 Display page 112 Printing page 115 Microphone page 116 Speakers page 117 Touch Pad page 118 Keyboard page 119 Floppy Disks page 120 Audio Video page 121 Memory Stick page 122 Peri...

Page 94: ...external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the AC adapter and then slide the power switch in the direction of G on the switch...

Page 95: ... may cause loss of unsaved data What should I do if my computer or software stops responding If your computer stops responding while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start Turn Off Computer and then Turn Off If your computer does not turn off press the Ctrl Alt Delete keys and select Turn Off from the Shut ...

Page 96: ...he direction of G on the switch and hold the power switch until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power switch may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To resolve this problem turn off you...

Page 97: ...se your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the current CPU speed instead of the maximum speed What should I do if my computer does not accept my password and returns a message Enter Onetime Password If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears...

Page 98: ... contact VAIO Link to reset it A reset fee will be charged How can I change the boot device order You can use one of the BIOS functions to change the boot device order Follow these steps 1 Turn on your computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to s...

Page 99: ...le the USB floppy disk drive or the USB optical disc drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO logo appears How do I check the volume of the recovery partition Your built in storage device contains the recovery partition where the data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click ...

Page 100: ... the Internet The Windows Updates web site This site enables you to download computer updates without turning on the Automatic Updates feature Your computer must be connected to the Internet to download the updates To use the Automatic Updates feature 1 Connect to the Internet 2 Click the Automatic Updates icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled upd...

Page 101: ...ecurity updates follow these steps Your computer must be connected to the Internet to download the updates 1 Click Start point to All Programs and McAfee and then click McAfee SecurityCenter 2 Click the button located at the upper left corner of the window to update the software 3 Follow the on screen instructions to download updates See the help file included with your software program for more i...

Page 102: ...battery pack is installed When should I recharge the battery pack When the battery charge level falls below 10 When both the charge and power indicator lights blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced Sh...

Page 103: ...em from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 77 for information on how you can manually activate Hibernate mode Why doesn t my computer enter Hibernate mode You may first need to enable Hibernate mode Follow these steps 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Pro...

Page 104: ...s captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Handling the Built in Camera page 87 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped f...

Page 105: ...images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfunction...

Page 106: ...art and then Control Panel 2 Click Network and Internet Connections 3 Click Network Connections 4 Right click Wireless Network Connection 5 Click Properties 6 Click the Wireless Networks tab 7 Click View Wireless Networks to see that your access point is selected Make sure the encryption key is correct What should I do if I cannot access the Internet Check the access point settings See the manual ...

Page 107: ...aded depending on how many other devices are communicating via the access point If your access point interferes with other access points change the access point channel See the manual that came with your access point for more information How do I avoid data transfer interruptions When your computer is connected to an access point data transfer interruptions may occur if a large file is exchanged o...

Page 108: ...e using a wireless LAN access point see connectivity information contained in the manual that came with your access point Why does the network connection stop when I change the encryption key Two computers with the wireless LAN function may lose a peer to peer network connection if the encryption key is changed You can either change the encryption key back to the original profile or re enter the k...

Page 109: ...hin 10 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it may not be able to communicate w...

Page 110: ...are in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices Bluetooth devices incorporate technology that minimizes interference from other devices using the same wavelength however communication speed and connection range may be reduced Interference from other devices may also stop co...

Page 111: ... t I use the Bluetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not w...

Page 112: ...and is charged See Using the Battery Pack page 18 for more information If the display output is directed to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 27 for more information What should I do if I do not see proper images or videos Do not change the display resolution or colors while using video image software or playing DVDs as it may cause unsuc...

Page 113: ...puter may be insufficient for displaying high resolution videos In such a case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click on the desktop to display the context menu 2 Click the menu item for properties 3 Click the Settings tab 4 Move the slider under Screen resolution to the left to reduce or to the right to increase the screen resolutio...

Page 114: ...teps To do the following procedure you must have administrator rights on your computer 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options 4 Select the tab for power scheme settings 5 Select the desired power scheme from the drop down list 6 On the VAIO Power Management tab select No change for LCD Brightness 7 Click OK The preference for the LCD brightne...

Page 115: ... printer is not functioning after your computer resumes from a power saving mode Standby or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and then Control Panel 2 Click Printers and Other Hardware 3 Click Printers and Faxes 4 Right click th...

Page 116: ...mputer Make sure that the appropriate device is selected as the default recording device Check if your microphone volume is not turned off or minimized How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of...

Page 117: ...ing the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see How do I change the sound output device page 121 What should I do if my external speakers do not work Check the suggestions in What should I do if I do not hear sound from the built in speakers page 117 Make sure your speakers are properly connected and the volume ...

Page 118: ...ware application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start Turn Off Computer and then Restart If your computer does not restart press the Ctrl Alt Delete keys and select Restart from the Shut Down menu If this procedure does not work slide in the direction of G on the switch and hold the power switch until the computer turns off Tur...

Page 119: ...ge the keyboard configuration follow these steps 1 Click Start and then Control Panel 2 Click Date Time Language and Regional Options and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator light is ...

Page 120: ...y disk drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and unplug the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start Turn Off Computer and then Restart What should I do if I cannot write data to a floppy disk Make sure...

Page 121: ...put port optical output port or headphones jack You need to change the sound output device if you want to hear sound from the device connected to a port such as the HDMI output port optical output port or headphones jack For the detailed procedure see How do I change the sound output device page 121 Why do sound interruptions and or dropped frames occur when I play high definition videos such as t...

Page 122: ...files you want to keep 1 Copy the data from the Memory Stick onto your built in storage device to save data or images 2 Format the Memory Stick by following the steps in Formatting a Memory Stick page 33 Can I copy images from a digital camera using a Memory Stick Yes and you can view video clips that you have recorded with Memory Stick compatible digital cameras Why can t I write data to a Memory...

Page 123: ...tlet Try using another USB port on your computer The driver software could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may pr...

Page 124: ...marks of Intel Corporation Microsoft Windows XP Microsoft Windows Vista the Windows logo and BitLocker are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection Roxio Easy Media Creator is a trademark of Sonic Solutions WinDVD for VAIO and WinDVD BD for VAIO ar...

Page 125: ...ne is a registered trademark of Koozyt Inc PlaceEngine was developed by Sony Computer Science Laboratories Inc and is licensed by Koozyt Inc XMB and xross media bar are trademarks of Sony Corporation and Sony Computer Entertainment Inc AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and services are trademarks of their respective owners In the...

Page 126: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 127: ... 2009 Sony Corporation n ...

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