Sony VPCJ11 Series User Manual Download | Manualshive

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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. If these suggestions fail to solve your problems, use the

VAIO Care

. To launch the software, see

Using the VAIO Care

If the problems still cannot be solved and you need assistance, contact an authorized Sony service/support center.

Some features and options in this section may not be available on your computer.

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Computer Operations

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System Update / Security

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Recovery

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Built-in Camera

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Networking (LAN/Wireless LAN)

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Touch Screen

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Summary of Contents for VPCJ11 Series

Page 1: ...N User Guide Personal Computer VPCJ11 Series ...

Page 2: ...sing the Internet 65 Using the Network LAN 66 Using the Wireless LAN 67 Using the Bluetooth Function 72 Using Peripheral Devices 77 Connecting External Speakers or Headphones 78 Connecting an External Microphone 79 Connecting a USB Device 80 Connecting an i LINK Device 82 Customizing Your VAIO Computer 84 Setting the Password 85 Using Intel R VT 92 Using the VAIO Control Center 93 Upgrading Your V...

Page 3: ...y 123 Built in Camera 125 Networking LAN Wireless LAN 126 Bluetooth Technology 129 Optical Discs 133 Display 137 Printing 139 Microphone 140 Mouse 141 Speakers 143 Touch Screen 145 Keyboard 146 Floppy Disks 148 Audio Video 149 Memory Stick 152 Peripherals 153 Trademarks 154 Notice 156 ...

Page 4: ...g and communications to provide you with a state of the art computing experience External views illustrated in this manual may look slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the VAIO Link web site at http support vaio sony eu ...

Page 5: ...IO computer 1 Printed Documentation Quick Start Guide An overview of components connection set up information etc Recovery Backup and Troubleshooting Guide Regulations Guarantee and Service Support Before activating the wireless functions such as the wireless LAN and Bluetooth technology read the Regulations Guarantee and Service Support carefully ...

Page 6: ...r your language 3 Select the guide you want to read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Documentation and opening the folder for your language Windows Help and Support A comprehensive resource for practical advice tutorials and demonstrations to help you learn to use your computer To access Windows Help and Support click Start and Help ...

Page 7: ...ovides the possibility to ask questions to other VAIO users For product information you can visit our products web site at http www vaio eu or our online store at http www sonystyle europe com In case you need to contact VAIO Link have the serial number of your VAIO computer ready at hand The serial number is located on the bottom the back panel or inside the battery compartment of your VAIO compu...

Page 8: ...utral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are flat on the floor A footrest may make you more comfortabl...

Page 9: ...ter display within the range from about 8 to 30 degrees While adjusting the viewing angle do not exert excessive pressure on your computer to eliminate a risk of mechanical damage Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Ven...

Page 10: ...get started using your VAIO computer Locating Controls and Ports page 11 About the Indicator Lights page 15 Setting Up Your Computer page 16 Shutting Down Your Computer Safely page 20 Using the Power Saving Mode page 21 Keeping Your Computer in Optimum Condition page 24 ...

Page 11: ...l B Built in MOTION EYE camera indicator page 15 C Built in MOTION EYE camera page 45 D WIRELESS indicator page 15 E Disc drive indicator page 15 F Power indicator page 15 G ASSIST button Launches the VAIO Care while the computer is on While the computer is off the ASSIST button launches the VAIO Care Rescue H DISPLAY OFF button DISPLAY OFF indicator page 15 Press this button to turn off the LCD b...

Page 12: ...wn before you touch it A Air vent B Cable clamps page 16 C DC IN port page 17 D Prop up stand page 102 E USB ports page 80 F Network LAN port page 66 G Memory module compartment cover page 95 Compliant with the USB 2 0 standard and support high full low speeds The number of USB ports available on the back of your computer may vary depending on the model you purchased ...

Page 13: ...13 n N Getting Started Locating Controls and Ports Right A Optical disc drive page 46 B Manual eject hole page 133 C Drive eject button page 46 ...

Page 14: ...ss indicator page 15 C SD memory card slot page 61 D i LINK 4 pin S400 port page 82 E USB ports 2 page 80 F Headphones jack page 78 G Microphone jack Connect an external microphone 1 Your computer supports only Duo size Memory Stick 2 Compliant with the USB 2 0 standard and support high full low speeds ...

Page 15: ...a Access Illuminates while data access to a memory card such as Memory Stick and an SD memory card is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit When the indicator light is unlit the memory card is not in use DISPLAY OFF Illuminates in orange while the LCD backlight is off Disc drive Illuminates while data access to the built in storage d...

Page 16: ...mputer Some features and options may not be available on your computer See the specifications to find out about the configuration of your computer To connect the keyboard and the mouse 1 Plug the keyboard cable 1 and the mouse cable 2 to your desired USB ports 3 on the back of the computer 2 Route the mouse cable 2 through the cable clamp 4 on the back of your computer ...

Page 17: ...17 n N Getting Started Setting Up Your Computer Connecting a Power Source You need an AC adapter to connect your computer to an AC power source Use only the supplied AC adapter for your computer ...

Page 18: ... 1 into the AC adapter 2 2 Plug the other end of the power cord into an AC outlet 3 3 Route the AC adapter cable 4 through the hole 5 of the prop up stand and the cable clamp 6 and then plug it into the DC IN port 7 on the back of your computer The shape of the DC In plug varies depending on the AC adapter ...

Page 19: ...onnect your computer completely from an AC power source turn off the computer and unplug the AC adapter Make sure that an AC outlet is easily accessible If you unplug the AC adapter from your computer while the computer is on you will lose all unsaved data ...

Page 20: ...t down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and the Shut down button 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 21: ... intend to use it for an extended period of time Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks while your co...

Page 22: ...e button Move the wireless mouse Press the power button on your computer We recommend that you turn off the power switch on the bottom of your wireless mouse if supplied when you place your computer into Sleep mode This will prevent the computer from returning to Normal mode when the mouse is unintentionally moved Make sure that the battery of your wireless keyboard if supplied is properly install...

Page 23: ... will enter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Click Start Control Panel Hardware and Sound and Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode and click Save Changes ...

Page 24: ...fficiency security and functionality The VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update 5 and then follow the on screen instructions Your computer must be connect...

Page 25: ...easures to solve the problem To launch the VAIO Care On models with the ASSIST button Press the ASSIST button while your computer is on On models without the ASSIST button Click Start All Programs VAIO Care and VAIO Care See the help file included with the VAIO Care for more information On models with the ASSIST button pressing the ASSIST button while the computer is off launches the VAIO Care Res...

Page 26: ...the Keyboard page 27 Using the Mouse page 36 Using the Touch Screen page 41 Using the Built in Camera page 45 Using the Optical Disc Drive page 46 Using Memory Stick page 54 Using Other Modules Memory Cards page 61 Using the Internet page 65 Using the Network LAN page 66 Using the Wireless LAN page 67 Using the Bluetooth Function page 72 ...

Page 27: ...s supplied with your wireless keyboard Before attempting to use the wireless keyboard remove the battery compartment cover 1 from the bottom of the wireless keyboard and install the supplied AA battery 2 into the battery compartment If the wireless keyboard does not operate properly the battery may need to be replaced If you do not intend to use the wireless keyboard for an extended period of time...

Page 28: ... that exchange radio signals on the 2 4 GHz band near your wireless keyboard These devices may create radio interference causing the keyboard to stop working properly Do not place metal furniture or objects near your computer or wireless keyboard as this may create radio interference causing the keyboard to stop working properly Be sure to use an alkaline battery Using an incompatible battery can ...

Page 29: ...een B Num Lk Scr Lk key Activates deactivates Num Lk mode To activate deactivate Scr Lk mode use this key in conjunction with the Fn key When Num Lk or Scr Lk mode is activated or deactivated the Num lock or Scroll lock icon appears on the taskbar along with a pop up message to indicate a mode change You can keep the Num lock and or Scroll lock icon on the taskbar To do so right click the f icon o...

Page 30: ...ys the Start menu K E key Ejects the optical disc drive tray when used in conjunction with the Fn key L Applications key Displays a context sensitive shortcut menu if any M Directional arrow keys Move the pointer on the computer screen N Indicator lights Battery Stays off while the AA battery for the wireless keyboard is sufficient and blinks when the battery is running out of power Caps lock Turn...

Page 31: ...1 n N Using Your VAIO Computer Using the Keyboard A Keyboard feet Flip open to put the wireless keyboard in a more ergonomic position B Battery compartment page 27 Storage compartment for the AA battery ...

Page 32: ...ur wireless keyboard is successfully working do not perform the connection operations as this may cause a malfunction 1 Make sure that the supplied battery is properly installed on your wireless keyboard and then slide the power switch on the keyboard to the OFF position 2 Turn on the computer 3 If the computer has multiple user accounts select the one with administrative rights If the Windows pas...

Page 33: ...lity window appears and then slide the power switch on the wireless keyboard to the ON position It may take a while before the Re connection Utility window appears 8 Wait until the Re connection Utility window notifies that the wireless keyboard should now be working and then click Done ...

Page 34: ...ter screen Fn F5 Decrease lighting intensity of the LCD screen Fn F6 Increase lighting intensity of the LCD screen B Sleep button Provides for the lower level of power consumption For details on power management see Using the Power Saving Mode page 21 C S1 button Executes the task that is assigned to the button by default You can change the default assignment with the VAIO Control Center D Zoom bu...

Page 35: ...when used in conjunction with the Fn key I Applications key Displays a shortcut menu in certain software applications J Directional arrow keys Move the pointer on the computer screen K Indicator lights Num Lk Turns on while in the Num Lock state Caps Lock Turns on while in the Caps Lock state Scr Lk Turns on while in the Scroll Lock state L Numeric keypad Use the numeric keypad to type numbers or ...

Page 36: ... a laser sensor instead of a ball Using the Wireless Mouse One alkaline AA battery is supplied with your wireless mouse Before attempting to use the wireless mouse remove the battery compartment cover 1 from the bottom of the wireless mouse and install the supplied AA battery 2 into the battery compartment If the wireless mouse does not operate properly the battery may need to be replaced If you d...

Page 37: ...adio interference causing the mouse to stop working properly Use surfaces such as plain paper card stock or fabric that have minimal repetitive patterns Avoid using the wireless mouse on surfaces such as mirrors smooth glass or magazines that have half tone printing Do not place metal furniture or objects near your computer or wireless mouse as this may create radio interference causing the mouse ...

Page 38: ...otate the central wheel to scroll up or down a page Press the wheel once to lock the scroll action and control the movement by moving the entire mouse the scroll function is available only with applications that support it D Power switch Slide the switch to turn the mouse on and off E Battery compartment page 36 Storage compartment for the AA battery F Status light Blinks in orange when the mouse ...

Page 39: ...d on your wireless mouse and then slide the power switch on the mouse to the OFF position 2 Turn on the computer 3 If the computer has multiple user accounts press the or key to select the one with administrative rights and press the Enter key 4 Wait until the Windows starts and then press the Windows key on the wireless keyboard to display the Start menu 5 Enter wconnect and press the Enter key I...

Page 40: ... n N Using Your VAIO Computer Using the Mouse Adjusting the Mouse Functions 1 Click Start and Control Panel 2 Click Mouse under Hardware and Sound The Mouse Properties window appears 3 Change the settings ...

Page 41: ...ch screen to compensate for mouse operations such as selecting items and scrolling The touch screen function may be disabled depending on the software application you are using Your computer is equipped with two optical sensors and supports multi touch input of up to two points When you rotate a picture on the touch screen for example a rotating gesture may not be successfully recognized by your c...

Page 42: ...his gesture is equivalent to a right click with a mouse Drag Put a finger on the touch screen and slide it while keeping the finger in contact with the screen Drag left or right for panning up or down for scrolling Flick Put a finger on the touch screen and slide it linearly in quick motion You can assign an individual task to up to eight flicks There are four default flick assignments you can fli...

Page 43: ...uch works To do so click Start Control Panel Hardware and Sound Display and Set custom text size DPI and then specify your preference Changing the DPI however may distort the screen view while you are using a non compatible software application or viewing a non compatible web site Depending on the model you purchased the text size may have set to Larger by default Rotate With some software applica...

Page 44: ...mm off the touch screen after each tap When tapping triggers an unintentional operation make sure that no other parts of your body including your clothes are in contact with the touch screen The touch screen may even respond to a touch made by an insect that happens to come in contact with the screen Be sure to touch gently with your fingertip not with the ball of your finger If the area of contac...

Page 45: ... exiting your instant messaging or video editing software does not activate or deactivate the built in camera Do not place your computer into Sleep mode while you are using the built in camera To use the image capture software 1 Click Start All Programs ArcSoft WebCam Companion 3 and WebCam Companion 3 2 Click your desired icon in the main window For detailed information on how to use the software...

Page 46: ...cal Disc Drive Using the Optical Disc Drive Your computer is equipped with an optical disc drive Features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer ...

Page 47: ...middle of the drive tray with the label side facing toward you and gently push it toward the drive tray until the disc clicks into place Do not exert pressure on the drive tray Be sure to hold the back of the drive tray when placing removing a disc onto from the drive tray 4 Close the drive tray by pushing it in gently Do not remove the optical disc while your computer is in Sleep mode Be sure to ...

Page 48: ... Drive with DVD SuperMulti P P P P PR 5 P P PR PR PR PR PR P P 1 The DVD RW RAM disc drive on your computer does not support the DVD RAM cartridge Use non cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Di...

Page 49: ...er of the pre recorded disc or the manufacturer of the recordable disc 8 cm disc writing is not supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged...

Page 50: ...lay audio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media When your computer is equipped with a Blu ray Disc drive Blu ray Disc playback is available on your computer However the drive may not be able to play some Blu ray Disc content or the computer...

Page 51: ...ea is different from the label you cannot play the disc on your computer To find out the region code for your residence area see the following table Residence area Region code Residence area Region code Residence area Region code Africa 5 Australia 4 China 6 Europe 2 Hong Kong 3 India 5 Indonesia 3 Japan 2 Korea 3 Kuwait 2 Malaysia 3 New Zealand 4 Philippines 3 Russia 5 Saudi Arabia 2 Singapore 3 ...

Page 52: ...D Region tab 6 Select an appropriate region from the list and click OK You can change the region code only a limited number of times When you have exceeded this number the drive s region code is permanently assigned and you will not be able to change it again Reconfiguring your computer does not reset this count Any difficulties caused by changing the region code settings of the drive are not cove...

Page 53: ...lay the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Close all running software applications before copying files to a disc 2 If nothing appears on the desktop click Start All Programs and your desired disc burning software to copy files to the disc...

Page 54: ...d other devices Because it is removable it can be used for external data storage Before You Use Memory Stick The Memory Stick Duo slot on your computer can accommodate the following sizes and types of media Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO HG Duo Your computer supports only Duo size Memory stick and does not support standard size Memory Stick For the latest information about ...

Page 55: ... slot easily remove it gently and verify you are inserting it in the proper direction When you insert Memory Stick into the slot for the first time you may be prompted to install driver software If prompted follow the on screen instructions to install the software Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop ...

Page 56: ...er Using Memory Stick Before using Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot ...

Page 57: ...lumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick Duo slot page 14 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Page 58: ...ng the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick Duo slot page 14 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the ...

Page 59: ...59 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Page 60: ...n inserting or removing Memory Stick from the slot Do not force it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use Memory Stick with the MagicGate logo to take advantage of this technology Except for your personal use it is against the copyrig...

Page 61: ... slot to transfer data among digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card For the latest information on compatible memory cards see Finding More about Your VAIO Computer page 5 to visit the appropriate support web site ...

Page 62: ...t 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot When you insert the SD memory card into the slot for the first time you may be prompted to install driver software If prompted follow the on screen instructions to install the software The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Page 63: ... Cards To remove an SD memory card 1 Locate the SD memory card slot page 14 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Page 64: ...orce it in or out of the slot Do not remove the memory card while the media access indicator light is lit If you do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD ...

Page 65: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 67 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Page 66: ...nd devices required for LAN access ask your network administrator You can connect your computer to any network without changing the default settings Do not plug a telephone cable into the network LAN port on your computer If the network LAN port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerpho...

Page 67: ... n standard which specifies the type of technology used See the specifications to find out about the configuration of your computer WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standard IEEE 802 11n 5 GHz 2 4 GHz On models compliant with the IEEE 802 11b g n standard only the 2 4 ...

Page 68: ...y vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as fast as the one displayed on your compute...

Page 69: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Page 70: ...nications 1 Make sure an access point is set up See the manual that came with your access point for more information 2 Click the VAIO Smart Network icon on the taskbar 3 Click the switch next to your desired wireless option s to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 4 Click or on the taskbar 5 Select the desired access point and click Conn...

Page 71: ...ireless LAN Communications To stop wireless LAN communications Click the switch next to Wireless LAN to toggle it to Off in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Page 72: ...up to 10 meters in an open area Bluetooth Security The Bluetooth wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication sho...

Page 73: ...he use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search Windows Help and Support for Bluetooth information 1 Click the VAIO Smart Network icon on the taskbar 2 Click the switch next to Bluetooth to toggle it to On in the VAIO Smart Network wi...

Page 74: ...uetooth Function Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the switch next to Bluetooth to toggle it to Off in the VAIO Smart Network window ...

Page 75: ...ard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications and operation procedures can vary Data exchange may not be possible in all situations Video and audio may not be synchronized if you play videos on your computer w...

Page 76: ... other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with Bluetooth technology and does not indicate a malfunction ...

Page 77: ...ces You can add functionality to your VAIO computer by using the various ports on the computer Connecting External Speakers or Headphones page 78 Connecting an External Microphone page 79 Connecting a USB Device page 80 Connecting an i LINK Device page 82 ...

Page 78: ...nect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Page 79: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 80: ...necting a USB Device You can connect a Universal Serial Bus USB device such as a mouse a floppy disk drive a speaker or a printer to your computer To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Page 81: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 82: ...rd disk drive confirm their operating system compatibility and required operating conditions Notes on connecting i LINK devices The i LINK port on your computer does not supply power to an external device If the external device requires external power be sure to connect it to a power source The i LINK port supports transfer rates up to 400 Mbps However the actual transfer rate depends on the trans...

Page 83: ...1 not supplied into the i LINK port 2 on the computer and the other end into the DV In Out port 3 on the digital video camcorder The connection procedure varies depending on your compatible i LINK device See the manual that came with the device for more information You cannot access the contents of Memory Stick in the digital video camcorder via an i LINK connection ...

Page 84: ... section briefly describes how to change the main settings of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 85 Using Intel VT page 92 Using the VAIO Control Center page 93 ...

Page 85: ...r User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO logo appears to start your computer If you forget the machine password the password needs to be reset and a fee will be charged To reset the password contac...

Page 86: ...logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to ...

Page 87: ...puter and press the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 6 Pr...

Page 88: ... 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the En...

Page 89: ...s 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter k...

Page 90: ...n the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your c...

Page 91: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Page 92: ...the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select Intel R Virtualization Technology or Intel R VT press the Enter key select Enabled and press the Enter key If the Advanced tab is not displayed in t...

Page 93: ...havior To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select your desired control item and change the settings 3 Once finished click OK The setting of the desired item is changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a st...

Page 94: ...le You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For assistance contact an authorized Sony service support center To find the nearest center or agent see Finding More about Your VAIO Computer page 5 The type of module and the amount of memory installed on your computer m...

Page 95: ...age electronic components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from the AC adapter and from any tele...

Page 96: ... to the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care...

Page 97: ...peripheral devices and disconnect the AC adapter and the peripheral devices from the power sources 2 Gently face down your computer on a flat surface and wait about an hour until the computer cools down When facing down your computer be sure to place it on a soft cloth to avoid damage to the screen frame 3 Unscrew the screw 1 and remove the memory module compartment cover 2 ...

Page 98: ...static electricity 5 Remove the currently installed memory module as follows Pull the latches in the direction of the arrows 3 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 4 6 Remove the new memory module from its packaging ...

Page 99: ... slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 8 Replace the memory module compartment cover and tighten the screw 9 Connect the AC adapter and the peripheral devices to...

Page 100: ...the amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 101: ...potential damage Safety Information page 102 Care and Maintenance Information page 105 Handling Your Computer page 106 Handling the LCD Screen Touch Screen page 108 Using the Power Source page 109 Handling the Built in Camera page 110 Handling Discs page 111 Handling Memory Stick page 112 Handling the Built in Storage Device page 113 ...

Page 102: ...g your computer be sure to wait until it cools down The back of your computer may be extremely hot around the air exhaust vent 1 Do not grasp the prop up stand or the bottom chassis frame to lift your computer as the stand or the frame may break and cause the main unit to fall resulting in damage to the computer or personal injuries Use only specified peripheral equipment and interface cables ...

Page 103: ...essible Battery Cell If the battery liquid is leaking Do not touch the battery liquid directly Be sure to follow the instructions below If your eyes skin or clothing comes into contact with the battery liquid wash well with pure water If you have skin inflammation or a wound results consult a doctor immediately Do not throw the battery into a fire Never heat disassemble modify charge nor get batte...

Page 104: ...g headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use Memory Stick Keep Memory Stick and Memory Stick adaptors out of reach of children There is a risk of swallowing them ...

Page 105: ... Camera Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure Discs Proper care of the disc is essential to its continuous reliability Do not use solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which...

Page 106: ...5 C or less than 10 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs move the computer a suitable distance away from the radio or TV Do not use cut or damaged connection cables If your...

Page 107: ...data regularly To lift or move your computer grasp the main unit on the sides with both hands from behind the computer to avoid any damage to the LCD screen touch screen There is a risk of scratching the LCD screen touch screen for example with your waist belt buckle if you hold your computer from its front ...

Page 108: ...ouch screen especially the frame sill clean for good touch sensitivity When cleaning the LCD screen touch screen be sure to use a soft dry cloth to gently wipe its surface and the screen frame Do not use or leave the LCD screen touch screen under high intensity light for example direct sunlight to avoid malfunctions or damage Using your computer in low temperature conditions may produce a residual...

Page 109: ...h other power consuming equipment such as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Page 110: ...e lens protection cover of the built in camera as it may cause scratches on the cover and such scratches will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Page 111: ...Fingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Page 112: ...ry Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label ...

Page 113: ... Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer To avoid damaging your built in storage device Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not tur...

Page 114: ...25 If the problems still cannot be solved and you need assistance contact an authorized Sony service support center Some features and options in this section may not be available on your computer Computer Operations page 116 System Update Security page 121 Recovery page 123 Built in Camera page 125 Networking LAN Wireless LAN page 126 Bluetooth Technology page 129 Optical Discs page 133 Display pa...

Page 115: ...115 n N Troubleshooting Keyboard page 146 Floppy Disks page 148 Audio Video page 149 Memory Stick page 152 Peripherals page 153 ...

Page 116: ...e orange DISPLAY OFF indicator light is lit press the DISPLAY OFF button Make sure the brightness and contrast controls are adjusted correctly Unplug the AC adapter Wait three to five minutes Plug the AC adapter again and press the power button to turn on your computer Condensation may cause your computer to malfunction If this occurs do not use the computer for at least one hour Check that you ar...

Page 117: ... your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC adapter and turn on ...

Page 118: ...rn off press the Ctrl Alt Delete keys and click the Shut down button If the Windows Security window appears click Shut Down If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data Unplug the AC adapter Wait three to five minutes Plug the AC adapter again a...

Page 119: ... I do if my computer does not accept my password and returns a message Enter Onetime Password If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears and Windows will not start Press and hold the power button for more than four seconds to check that the power indicator light turns off Wait for 10 to 15 seconds then restart your computer and enter...

Page 120: ... F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Boot 4 Press the M or m key to select your desired priority under Boot Priority and press the Enter key 5 Press the M or m key to select the device to which you want to assign the priority and ...

Page 121: ...st security threats such as viruses The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start an...

Page 122: ...McAfee SecurityCenter 2 Click the button located at the upper left corner of the window to update the software 3 Follow the on screen instructions to complete the updates When using the Norton Internet Security 1 Click Start All Programs Norton Internet Security and LiveUpdate or Norton Internet Security 2 Follow the on screen instructions to complete the updates See the help file included with yo...

Page 123: ... not supplied See the Recovery Backup and Troubleshooting Guide for more information How can I restore my computer system to its factory default settings There are two ways to recover your computer system from Recovery Media and from the recovery area See the Recovery Backup and Troubleshooting Guide for more information How can I reinstall the original software and drivers You can restore the pre...

Page 124: ... where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Page 125: ... the problem persists restart your computer Why are captured images poor in quality The images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Built in Camera page 105 What should I do if my computer becomes unstable when it enters a powe...

Page 126: ...ntrol Panel 2 Click View network status and tasks under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1...

Page 127: ...r speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed place your computer away from obstacles or move any access point you may be using closer to the computer If you are using a wireless LAN access point t...

Page 128: ...ption may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 126 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN a...

Page 129: ...luetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it may not be able to communicate with your computer To allow other Bluetooth devices to communicate w...

Page 130: ...ity and on the operating system or the software in use Move Bluetooth devices closer to your computer The 2 4 GHz band with which Bluetooth devices or wireless LAN devices work is used by various devices Although Bluetooth devices use the technology to minimize radio interference from other devices that use the same band such radio interference may cause slower communication speeds and shorter dis...

Page 131: ...s not supported What should I do if I do not hear sound from my headphones or audio video controller Check whether your headphones or audio video controller supports the SCMS T content protection If not you need to change the SCMS T settings to connect the device using the Advanced Audio Distribution Profile A2DP To change the SCMS T settings follow these steps Some VAIO models detect support of t...

Page 132: ...itch next to Bluetooth is set to On in the VAIO Smart Network window To display the Bluetooth icon on the taskbar follow these steps 1 Click Start and Devices and Printers 2 Right click the Bluetooth device icon and click Bluetooth settings 3 Click the Options tab and select the Show the Bluetooth icon in the notification area check box ...

Page 133: ...e loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 105 for instructions What should I do if the drive tray does not open Make sure your computer is in Normal mode Press the drive eject button or the Fn E keys If this does not work click Start and Computer right click the optical disc drive icon and s...

Page 134: ...e disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 105 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the muting button on the wireless or USB keyboard Press the button once again The volume may have been minimized by the volume down button on the wirele...

Page 135: ...t of the optical disc drives of your computer 6 Double click your desired drive You can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warnin...

Page 136: ...sive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your optical disc drive Some brands of DVD recordable media do not work What should I do if my external optical disc drive does not work properly Make sure that your external optical d...

Page 137: ...efore using video image software or starting DVD playback Selecting any other option may prevent such software from displaying images successfully To change the display colors follow these steps 1 Right click on the desktop and select Screen resolution 2 Click Advanced settings 3 Click the Monitor tab 4 Select True Color 32 bit under Colors Do not change the display resolution or colors while usin...

Page 138: ...You can check the total amount of the graphics and video memory available Right click on the desktop select Screen resolution and click Advanced Settings and the Adapter tab The displayed value may be different from the actual amount of memory on your computer What should I do if my screen is dark Press the Fn F6 keys on the wireless or USB keyboard to brighten your computer screen How do I run Wi...

Page 139: ...ith your printer for more information If your printer is not functioning after your computer resumes from Sleep mode then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Properties 3 Click t...

Page 140: ...nput device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To pre...

Page 141: ... sure another mouse is not connected Make sure the supplied AA battery is properly installed The supplied AA battery may have run out of power Replace the battery Your wireless mouse may have been disconnected from the computer See To connect the wireless mouse page 39 to reconnect the mouse When using a USB mouse Make sure another mouse is not connected Make sure your USB mouse is securely plugge...

Page 142: ...elect the arrow next to the Shut down button with the m and keys and then Restart with the M or m key and press the Enter key to restart your computer If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data When using a wireless mouse Avoid using any wireless devices that exchange ra...

Page 143: ...een minimized by the volume down button on the wireless or USB keyboard Press the volume up button several times or keep pressing the button to turn up the volume loud enough to hear sound The DISPLAY OFF button may have been configured to disable the built in sound output devices of your computer If the orange DISPLAY OFF indicator light is lit press the DISPLAY OFF button Check the Windows volum...

Page 144: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Page 145: ...an input device check box on the Touch tab What should I do if I cannot tap on the exact spot that I intend on the touch screen Changing the aspect ratio along with the screen resolution may cause loss of correct coordinates on the touch screen In such a case follow these steps to calibrate the touch screen with the Control Panel 1 Click Start Control Panel and Tablet PC Settings with the wireless...

Page 146: ...boards or other input methods under Region and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot use the numeric keypad to enter numbers If you cannot use the numeric keypad Num Lk mode may not be activated When using a wireless keyboard check if the green Num lock icon is on the taskbar If the Num lock icon is not on...

Page 147: ...ard is in the ON position Make sure the supplied AA battery is properly installed The supplied AA battery may have run out of power Replace the battery Your wireless keyboard may have been disconnected from the computer See To connect the wireless keyboard page 32 to reconnect the keyboard When using a USB keyboard Make sure your USB keyboard is securely plugged into the port ...

Page 148: ...y disk drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and unplug the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a flopp...

Page 149: ...rtup sound follow these steps 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Sounds tab click to cancel the Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you ...

Page 150: ...the detailed procedure see How do I change the sound output device page 149 Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your computer During the video playback some operatio...

Page 151: ...4 Press the M or m key to select Display off button and press the Enter key 5 Press the M or m key to select Turn off Display and Sound and press the Enter key 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key The muting function of the DISPLAY OFF button overrides the Windows sound settings and disables all the built in...

Page 152: ...es you want to keep 1 Copy the data from Memory Stick onto your built in storage device to save data or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 58 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory St...

Page 153: ...let Try using another USB port on your computer The driver software could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may pre...

Page 154: ...Microsoft MS DOS Windows Windows Vista BitLocker Aero and the Windows logo are trademarks of Microsoft group of companies Blu ray Disc and the Blu ray Disc logo are trademarks of the Blu ray Disc Association The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Other trademarks and trade names are those...

Page 155: ...Disk Corporation XMB and xross media bar are trademarks of Sony Corporation and Sony Computer Entertainment Inc PlaceEngine is a registered trademark of Koozyt Inc PlaceEngine was developed by Sony Computer Science Laboratories Inc and is licensed by Koozyt Inc AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and services are trademarks of thei...

Page 156: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 157: ... 2010 Sony Corporation n ...

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