Sony VGN-SR3 User Manual Download | Manualshive

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-Link.

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Computer

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System Security

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Battery

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Built-in MOTION EYE Camera

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Internet

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Networking

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Touch Pad

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Keyboard

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Floppy Disks

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Audio/Video

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Summary of Contents for VGN-SR3

Page 1: ...N User Guide Personal Computer V G N S R s e r i e s ...

Page 2: ... Source 22 Using the Battery Pack 23 Shutting Down Your Computer Safely 31 Using Your VAIO Computer 32 Using the Keyboard 33 Using the Touch Pad 35 Using the Switch Function 36 Using the Built in MOTION EYE Camera 37 Using the Optical Disc Drive 40 Using the ExpressCard Module 49 Using the Memory Stick 52 Using the SD Memory Card 58 Using the Internet 61 Using the Network LAN 63 ...

Page 3: ...nnecting a Universal Serial Bus USB Device 100 Connecting a Printer 103 Connecting an i LINK Device 104 Customizing Your VAIO Computer 106 Setting the Password 107 Using Fingerprint Authentication 119 Using the Trusted Platform Module TPM 127 Setting Up Your Computer with the VAIO Control Center 134 Using the Power Saving Modes 135 Managing Power with the VAIO Power Management 140 Configuring Your...

Page 4: ...isks 159 Handling Discs 160 Using the Battery Pack 161 Using Headphones 162 Handling the Memory Stick 163 Handling the Hard Disk 164 Updating Your Computer 165 Troubleshooting 166 Computer 168 System Security 175 Battery 176 Built in MOTION EYE Camera 178 Internet 180 Networking 182 Bluetooth Technology 187 Optical Discs 191 Display 195 Printing 200 Microphone 201 ...

Page 5: ...se 202 Speakers 203 Touch Pad 204 Keyboard 205 Floppy Disks 206 Audio Video 207 Memory Stick 211 Peripherals 212 Docking Station 213 Support Options 214 Sony Support Information 215 e Support 216 Trademarks 218 ...

Page 6: ...e state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer Information in the supplied manuals including this User Guide is intended for users of the VAIO computers with the Microsoft Windows Vista 32 bit operating system You may find differences in the information when your computer comes preinstalled with the...

Page 7: ...ness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the or marks are not specifi...

Page 8: ... agreement and Sony support services information Non printed Documentation User Guide this manual Explains features of your computer It also includes information on solving common problems The User Guide is provided in PDF format for easy browsing and printing To view this on screen guide 1 Double click the Me My VAIO icon on the desktop 2 Click Menu Me My VAIO I Need Help and VAIO User Guide 3 Op...

Page 9: ... hardware and software configurations of your VAIO computer To view the online specifications 1 Connect to the Internet 2 Go to the Sony online support web site at http www vaio link com You may have a separate disc that includes documentation for the bundled accessories ...

Page 10: ...dows Help resources including those on the Internet To access Windows Help and Support click Start and Help and Support Or go to Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key Further Sources Consult the help files included with the software you are using for detailed information on features and troubleshooting Go to http www club vaio com to fin...

Page 11: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Page 12: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Page 13: ...is section describes how to get started using your VAIO computer Locating Controls and Ports page 14 About the Indicator Lights page 21 Connecting a Power Source page 22 Using the Battery Pack page 23 Shutting Down Your Computer Safely page 31 ...

Page 14: ...rts Take a moment to identify the controls and ports shown on the following pages The appearance of your computer may be different from those illustrated in this manual due to variations in specifications It may also vary in some countries or areas ...

Page 15: ...54 E Built in speakers stereo F Keyboard page 33 G Touch pad page 35 H Fingerprint sensor 1 page 119 I WIRELESS switch page 65 J WIRELESS indicator page 21 K Memory Stick slot 2 page 52 L Media Access indicator page 21 M SD memory card slot page 58 1 On selected models only 2 Your computer supports both the standard size Memory Stick and the Duo size Memory Stick ...

Page 16: ... indicator page 21 B Caps lock indicator page 21 C Scroll lock indicator page 21 D Charge indicator page 21 E Hard disk drive Optical disc drive indicator page 21 F MODE button page 36 G Switch buttons page 36 H SETTING button page 36 ...

Page 17: ...17 n N Getting Started Back A Battery connector page 23 ...

Page 18: ...tor page 21 B Manual eject hole page 191 C Drive eject button page 40 D Optical disc drive page 40 E Hi Speed USB USB 2 0 ports page 100 F Network Ethernet port page 63 G Modem port page 61 H Power button Power indicator page 21 Support high full low speeds ...

Page 19: ...e 99 C Headphones jack page 87 D Air vent E Monitor port 1 page 88 F HDMI output port 2 page 88 G i LINK 4 pin S400 port page 104 H ExpressCard 34 slot page 49 I Security slot 1 Not accessible when your computer is attached to the docking station 2 On selected models only ...

Page 20: ...20 n N Getting Started Bottom A Air vents B Docking station connector page 81 C Memory module compartment cover page 146 ...

Page 21: ...tical disc media is not in use Hard disk drive Optical disc drive Illuminates while the drive is reading or writing data Do not place the computer into Sleep mode or turn it off when this indicator is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is unlit Caps lock Press t...

Page 22: ...Plug the other end of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer or on the optional docking station The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your co...

Page 23: ...ack The battery pack supplied with your computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Page 24: ...etting Started 3 Slide the battery pack diagonally into the battery compartment until the projections 2 on either side of the battery compartment fit into the U shaped cuts 3 on either side of the battery pack ...

Page 25: ...puter is directly connected to AC power and has a battery pack installed it uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony battery packs designed for this model If an unauthorized battery pack is installed the battery will not be charged and the computer will not function ...

Page 26: ... charge functions the charge indicator turns off To select your desired maximum charge level see Using the Battery Charge Functions page 28 Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blink...

Page 27: ...ry pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life is short To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack wears out when the compu...

Page 28: ...All Programs and VAIO Control Center 2 Click Power Management and then Battery Charge Functions 3 Click Advanced 4 Click to select the Enable Battery Care Function check box in the right pane 5 Select the desired maximum charge level 6 Click OK To check the battery charge capacity Follow steps 1 to 4 in To enable the battery care function above and check detailed information If the battery charge ...

Page 29: ...fe just by setting the specific wallpaper as your desktop background To set the battery life conserving wallpaper 1 Click Start All Programs and VAIO Control Center 2 Click Display and then Long Battery Life Wallpaper Setting 3 Click Set Long Battery Life Wallpaper At the confirmation prompt click OK ...

Page 30: ...e battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward put your fingertip underneath the tab 3 on the battery pack and lift the battery pack in the direction of the arrow and then slide it away from the computer ...

Page 31: ...s described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and then Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 32: ...he Touch Pad page 35 Using the Switch Function page 36 Using the Built in MOTION EYE Camera page 37 Using the Optical Disc Drive page 40 Using the ExpressCard Module page 49 Using the Memory Stick page 52 Using the SD Memory Card page 58 Using the Internet page 61 Using the Network LAN page 63 Using the Wireless LAN WLAN page 65 Using the Bluetooth Function page 72 ...

Page 33: ...ess the Fn F4 keys and then the M or key To decrease the volume keep pressing the Fn F3 keys or press the Fn F3 keys and then the m or key Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the F...

Page 34: ...and the states of the system and the connected peripheral devices are saved to the hard disk drive and the system power is turned off To return the system to its original state use the power button to turn on the power For details on power management see Using the Power Saving Modes page 135 Combinations Feature Functions ...

Page 35: ...l be able to use only the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your finger on the touch pad while pressing the l...

Page 36: ...an change the settings for each mode in the VAIO Mode Switch settings window For detailed information see the help file included with the VAIO Mode Switch Special function button Functions MODE button Toggles among three modes SETTING button Displays the VAIO Mode Switch settings window to change the switch button assignments and the wallpaper assigned to each mode Switch buttons page 16 Execute t...

Page 37: ...te software Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built in MOTION EYE camera respectively The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the application before using the built in MOTION EYE camera with your desired application...

Page 38: ...er 4 Click the Capture button below the displayed image The current image in the viewfinder is captured and its thumbnail image is added as a thumbnail in the left pane of the main window When capturing an image in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window The WebCam Companion 2 provides many more fea...

Page 39: ... displayed image to start movie recording 5 When finished click the Record Video button once again to stop movie recording The first scene of the captured movie is added as a thumbnail in the left pane of the main window When capturing a movie in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window The WebCam Co...

Page 40: ...ped with an optical disc drive To insert a disc 1 Turn on the computer 2 Press the drive eject button 1 to open the drive The drive tray slides out 3 Place a disc in the middle of the drive tray with the label side facing upward and gently push it down until the disc clicks into place ...

Page 41: ...gently Do not remove the optical disc when your computer is in a power saving mode Sleep or Hibernate Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 42: ... Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 43: ... 4 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer reco...

Page 44: ...anufacturer of the recordable disc 8 cm disc writing is not supported To play copyright protected Blu ray Disc media continuously you need to update the AACS key Note that the AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media record...

Page 45: ...may damage the optical disc drive Do not strike or shake your computer while the optical disc drive is writing data to a disc Do not plug or unplug the AC adapter while the optical disc drive is writing data to a disc Do not attach or disconnect your computer to or from the docking station optional while the optical disc drive is writing data to a disc ...

Page 46: ...er into either of the power saving modes while your computer is playing a disc Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc Unless the region code indicates 2 Europe belongs to region 2 5 Russia belongs to region 5 or all this means that you can play this disc in most regions of the world you cannot play th...

Page 47: ...D If the Audio CD window appears click to select an option Copying Files to CDs To copy files to a disc 1 Insert a recordable disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the empty disc folder 3 Close the ...

Page 48: ... use the software see the help file included with your DVD software Copying Files to DVDs To copy files to a disc 1 Connect the AC adapter to the computer 2 Close all running software applications 3 Insert a recordable disc into the optical disc drive 4 If nothing appears on the desktop click Start All Programs and the desired DVD burning software to copy files to the disc For instructions on how ...

Page 49: ...equipped with an ExpressCard 34 slot for transferring data among digital cameras camcorders music players and other audio video devices This slot can accommodate an ExpressCard 34 34 mm wide module only Referred to as the ExpressCard slot and the ExpressCard module in this manual ...

Page 50: ...ting or removing the ExpressCard module To insert an ExpressCard module 1 Locate the ExpressCard slot 2 Carefully slide the ExpressCard module into the slot until it clicks into place Do not force it into the slot If the module does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent software driver provided by the ...

Page 51: ...ssCard module To remove an ExpressCard module when your computer is off skip steps 1 to 4 1 Double click the Safely Remove Hardware icon on the taskbar 2 Select the hardware you want to unplug 3 Click Stop 4 Follow the on screen instructions to remove the ExpressCard module 5 Push in the ExpressCard module toward the computer so that the module pops out 6 Gently take hold of the ExpressCard module...

Page 52: ... Stick is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Page 53: ...ted and found compatible with Sony branded Memory Stick with capacity of up to 16 GB that are available as of September 2008 However not all the Memory Stick that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection ...

Page 54: ... with the arrow facing upward and pointing toward the slot 3 Carefully slide the Memory Stick into the slot until it clicks into place The Memory Stick is automatically detected by your system and the contents on the Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon ...

Page 55: ...not force the Memory Stick into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick into the slot Improper insertion of the media may damage both your computer and the media To view the contents on the Memory Stick 1 Click Start and Computer to open the Computer window 2 Double click the Memory Stick icon to view the list of data files saved in the Memory Stick ...

Page 56: ...data Do not remove the Memory Stick from the slot while formatting This could cause a malfunction 1 Carefully slide the Memory Stick into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick icon and select Format 4 Click Restore device defaults The size of the allocation unit and file system may change Do not select NTFS from th...

Page 57: ...es of data may take time to load so make sure the indicator is unlit before removing the Memory Stick To remove a Memory Stick 1 Check that the Media Access indicator light is unlit 2 Push in the Memory Stick toward the computer and release The Memory Stick ejects 3 Pull the Memory Stick out of the slot Always remove the Memory Stick gently or it may pop out unexpectedly ...

Page 58: ...emory cards that meet the same specifications as the compatible media are guaranteed of compatibility Always insert the correct memory card into the SD memory card slot SD memory cards with capacity of up to 2 GB and SDHC memory cards with capacity of up to 32 GB have been tested and found compatible with your computer The SD memory card slot on your computer does not support the high speed data t...

Page 59: ... Hold the SD memory card with the arrow facing upward and pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot If the SD memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 60: ...he Media Access indicator light is lit If you do the card or its data may become damaged To remove an SD memory card 1 Check that the Media Access indicator light is unlit 2 Push in the SD memory card toward the computer and release The SD memory card ejects 3 Pull the SD memory card out of the slot ...

Page 61: ...ect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN WLAN page 65 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats If your computer is not equipped with a built in modem you need to connect an external mo...

Page 62: ...phone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the built in modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To set up a dial up connection to the Internet The following procedure applies to models with a built in modem only 1 Click St...

Page 63: ...the optional docking station and the other end to your network For detailed settings and devices needed to connect to the network ask your network administrator Available only via the network Ethernet port on the optional docking station Your computer can be connected to the network with the default settings When your computer is attached to the optional docking station you need to select which ne...

Page 64: ...r If the network Ethernet port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line PBX private branch exchange ...

Page 65: ...protocol Wi Fi Protected Access 2 WPA2 and Wi Fi Protected Access WPA Proposed jointly by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based on interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA has been designed to be forward compatible with the IEEE 802 11i specification It utilizes th...

Page 66: ...ommunication speed varies depending on the distance between communication devices existence of obstacles between such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between suc...

Page 67: ...int Ad hoc An ad hoc network is a network in which a LAN is created only by wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home ...

Page 68: ...on the WIRELESS switch 2 Click the button next to or above your desired wireless option s in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 3 Click Start and Control Panel 4 Click View network status and tasks under Network and Internet 5 Click Set up a connection or network in the left pane The Set up a connection or network window appears 6 Select an option to spec...

Page 69: ...The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN network The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see the manual th...

Page 70: ...tandard using only the 5 GHz band available on selected models only is disabled by default To enable 5 GHz band communication you need to select the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands on the WLAN tab in the VAIO Smart Network settings window 4 Right click or on the taskbar and select Connect to a network 5 Select the desired access point and click Connect For WPA PSK ...

Page 71: ... LAN Communications To stop wireless LAN communications Click the button next to or above the WLAN icon in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Page 72: ...ces such as another computer or a mobile phone You can transfer data between these devices without cables at a range of up to 10 meters in an open area To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on ...

Page 73: ...our computer Size of file being exchanged Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications a...

Page 74: ...s however may cause radio interference and result in reduced communication speeds and distances than the standard values Read the Bluetooth regulations guide before using the Bluetooth function The Bluetooth function may not work with other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause cha...

Page 75: ...ent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mou...

Page 76: ...ut the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Be sure to turn on the WIRELESS switch before starting the ...

Page 77: ...er Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window ...

Page 78: ...onnecting a Docking Station page 79 Connecting External Speakers page 87 Connecting an External Display page 88 Selecting Display Modes page 95 Using the Multiple Monitors Function page 97 Connecting an External Microphone page 99 Connecting a Universal Serial Bus USB Device page 100 Connecting a Printer page 103 Connecting an i LINK Device page 104 ...

Page 79: ...a Docking Station Attaching a docking station enables you to connect additional peripherals to your computer such as a printer and an external display A docking station is not supplied with your computer and is available as an optional accessory ...

Page 80: ...ons Simultaneous use of the HDMI output port on your computer and the DVI D port or the MONITOR port on the docking station is not possible A DC IN indicator Illuminates when the docking station is powered B IN USE indicator page 84 C UNDOCK button page 84 D DC IN port page 81 E Network Ethernet port 1000BASE T 100BASE TX 10BASE T page 63 F Hi Speed USB USB 2 0 ports 1 page 100 G DVI D port 2 page...

Page 81: ...Use the AC adapter supplied with your computer Do not move your computer while it is attached to the docking station This may detach the docking station and cause damage to both units 1 Disconnect all peripherals from the computer 2 Plug one end of the power cord 1 into the AC adapter 2 and the other end into an AC outlet 3 Plug the cable connected to the AC adapter 2 into the DC IN port 3 on the ...

Page 82: ...82 n N Using Peripheral Devices 4 Slide open the docking station connector cover on the bottom of the computer 5 Align the rear bottom corners of the computer with the guides on the docking station ...

Page 83: ...83 n N Using Peripheral Devices 6 Gently push down the computer until it clicks into place 7 Turn on the computer ...

Page 84: ... in loss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting your computer from the docking station may result in loss of unsaved data Do not disconnect your computer from the docking station during video playback Be sure to close video playback software before disconnection Once you have completed the steps in To disconnect your computer from t...

Page 85: ...unlit you do not have to press the UNDOCK button Pressing the UNDOCK button while your computer is in a power saving mode brings the computer to Normal mode first and then initiates the disconnection process Once you have placed your computer back in Normal mode be sure to take your computer off the docking station Use of the computer while on the docking station may cause unstable operations ...

Page 86: ... 2 Make sure that a message balloon appears and the IN USE indicator light turns off Then lift the computer off the docking station 3 Close the docking station connector cover on the bottom of the computer It is extremely important that you close the docking station connector cover after disconnecting your computer from the docking station If the cover is left open dust may get inside and damage t...

Page 87: ...onnect external speakers 1 Plug the speaker cable 1 not supplied into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers Their magnetic field may damage the data on the disks ...

Page 88: ...either directly to your computer or via the optional docking station To connect a computer display The monitor port on your computer is not accessible when the computer is attached to the docking station The DVI D port on the docking station is functional only on models with the ATI video controller 1 If necessary plug one end of the display s power cord 1 into your display and the other end into ...

Page 89: ...s compliant with the HDCP standard and capable of encrypting the transmission channel of digital video signals for the purpose of copyright protection which enables you to play and view a wide variety of copyright protected high quality contents Note that you need to connect an HDCP compliant monitor to the HDMI output port on your computer if equipped or the DVI D port on the docking station to v...

Page 90: ...display The monitor port on your computer is not accessible when the computer is attached to the docking station 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 Plug the speaker cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the micro...

Page 91: ...91 n N Using Peripheral Devices ...

Page 92: ...o the HDMI output port you need to change the device for sound output For the detailed instructions see How do I change the sound output device page 208 1 Plug the power cord of your TV 1 into an AC outlet 2 Plug one end of an HDMI cable 2 not supplied to the HDMI output port 3 on the computer and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV config...

Page 93: ...ed to change the device for sound output For the detailed instructions see How do I change the sound output device page 208 1 Turn on the TV and set its input to the HDMI input 2 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 3 Plug one end of an HDMI cable not supplied to the HDMI input port on the home theater receiver or surround sound dec...

Page 94: ...t on your computer is not accessible when the computer is attached to the docking station 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the port ...

Page 95: ...tc is connected to your computer The procedure for selecting a display depends on the video controller used in the computer See the online specifications for detailed information on the video controller If you want to work on your computer screen and the external display at the same time see Using the Multiple Monitors Function page 97 for more information ...

Page 96: ...depending on the type of your external display or projector Before turning on your computer turn on the external display Models with the ATI video controller When the computer has an external display connected you can change the Main Clone setting as follows 1 Click Start All Programs and Catalyst Control Center 2 Click CCC 3 Follow the on screen instructions to change the settings See the help fi...

Page 97: ... objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function Otherwise the computer may not return to ...

Page 98: ...Click Display Settings 3 Follow the on screen instructions to change the settings Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors function Models with the ATI video controller 1 Click Start and Control Panel 2 Click Adjust screen resolution under Appearance and Personalization 3 Right click the number 2 monitor and select Attached 4 C...

Page 99: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 100: ... moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carrying case when it has USB devices connected Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug the USB mouse cable 2 into the USB port You can now use your USB mouse not supplied 3 ...

Page 101: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force to the USB port This may cause a malfunction ...

Page 102: ...he computer to malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen instructions to remove the floppy disk drive 6 Disco...

Page 103: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 104: ...up to 400 Mbps However the actual transfer rate depends on the transfer rate of the external device The optional i LINK cables may not be available in some countries or areas An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection may not be available depending on the software applications operating system and i LINK compatible devices you use See the manua...

Page 105: ...omputer and the other end into the DV In Out port 3 on the digital video camcorder On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example Your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick when using an i LINK connection ...

Page 106: ... and customize the look of your Sony software and utilities Setting the Password page 107 Using Fingerprint Authentication page 119 Using the Trusted Platform Module TPM page 127 Setting Up Your Computer with the VAIO Control Center page 134 Using the Power Saving Modes page 135 Managing Power with the VAIO Power Management page 140 Configuring Your Modem page 142 Protecting the Hard Disk page 144...

Page 107: ...ompted to enter the password after the VAIO logo appears to start your computer The power on password allows you to protect your computer from unauthorized access The hard disk password provides additional security for the data stored on your hard disk drive If you set the hard disk password other users will not be able to access the data without knowing the password even if the password protected...

Page 108: ...t the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Be sure not to forget the password Write down your password and keep it safe and private from other people If you forget the power on password and need assistance to reset it a password reset fee will be charged and your computer may need ...

Page 109: ...elect Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to Enabled 7 Press the or key to select...

Page 110: ...key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to selec...

Page 111: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 112: ...word and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key t...

Page 113: ...er the VAIO logo appears You cannot start your computer with the master password If you forget the master password or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the hard disk drive will not be accessible There is NO RESET of this password You will have to replace the hard disk drive at your own expense and lose all the data originally stored...

Page 114: ...sk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters including spaces long 7 Enter the user password twice and press the Enter key The password should be up to 32 alphanumeric c...

Page 115: ...ord 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press th...

Page 116: ... Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when the success message app...

Page 117: ...ngerprint sensor and you have set the Windows password in conjunction with the fingerprint authentication function you can substitute fingerprint authentication for password entry when turning on your computer For more information see Using Fingerprint Authentication page 119 To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Clic...

Page 118: ...ssword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that...

Page 119: ...en logging onto Windows Power on Security feature page 124 If you have set the power on password page 108 and or the hard disk password page 113 you can substitute fingerprint authentication for password entry when starting your computer Password Bank for quick web site access page 125 You can substitute fingerprint authentication for entering information user accounts passwords etc required to ac...

Page 120: ...r the repair work the fingerprint templates will be lost You will have to register them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management Before disposing of your computer or transferring it to a third person it is strongly rec...

Page 121: ...tailed instructions To register a fingerprint Up to 10 fingerprints can be registered for each user and up to 21 fingerprints can be registered for logging onto your system using the Power on Security feature You can also select the fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center 2 Click Fingerprints and Initializ...

Page 122: ...122 n N Customizing Your VAIO Computer If you have failed to register a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 ...

Page 123: ...fingerprint sensor take about one second to scan your fingerprint You may not be able to register and or have your fingerprint s recognized if your finger is excessively dry or wet wrinkled injured dirty etc Register more than one fingerprint in case that the fingerprint sensor fails to recognize the fingerprint Up to 10 fingerprints can be registered per person Note that up to 21 fingerprints can...

Page 124: ...age 107 For detailed information see the help file included with the Protector Suite QL Logging onto Windows If you have registered your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the registered finger across the fingerprint sensor when the Windows log on screen appears Power on Security feature If you have ...

Page 125: ...r folder for protection against unauthorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information see the help file included with the Protector Suite QL Using the Application Launcher The application launcher feature is avai...

Page 126: ...stered Fingerprints Before disposing of your computer or transferring it to a third person it is strongly recommended you erase the fingerprint data registered on the fingerprint sensor after erasing the data stored on your hard disk drive To erase the registered fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the compu...

Page 127: ... provides your computer with basic security functions In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access TPMs are defined by Trusted Computing Group TCG and also called security chips See the online specifications to find out whether your model is equipped with the TPM ...

Page 128: ...l also be replaced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the hard disk drive before sending your computer for repair The hard disk drive may be initialized and...

Page 129: ...The EFS function has been enabled in user initialization process With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are invisible by default Folders containing basic user keys and others C username All Users Infineon TPM Software 2 0 BackupData C...

Page 130: ... userfolder Documents Security Platform window Storage folder for automatic backup data Default folder name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for restoring the TPM configuration Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Key and certificate backup file Default file name SpBackupArchive xml Default...

Page 131: ...ncrypt them Sony assumes no liability for any troubles and damages arising out of your careless encryption of the following files and folders including them Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name SPPwdResetSecret xml Default path Removable media FD USB memory etc ...

Page 132: ...s the M or m key to select Enable and then the Enter key 5 Press the or key to select Exit select Exit Setup and then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key Before enabling the TPM be sure to set the power on and hard disk passwords to protect against unauthorized modification of the TPM configuration If the TPM is en...

Page 133: ...ional Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenance a...

Page 134: ...r To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a st...

Page 135: ... you should be aware that the computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery charge level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state...

Page 136: ... next to the Lock button and Sleep When your computer is in Sleep mode you cannot insert a disc Your computer comes out of Sleep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode If the battery runs down while your computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save y...

Page 137: ...Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode and click Save Changes ...

Page 138: ... into Hibernate mode This power saving mode saves you the time of shutting down and resuming To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer into Hibernate mode When your computer is in Hibernate mode you cannot insert a disc Hibernate mode requires more time ...

Page 139: ...mode Press the power button The computer returns to its normal state If you press and hold the power button for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode ...

Page 140: ... status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management function is added to the Windows Power Options To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power pla...

Page 141: ...ement Viewer You can view performance with the power plan that was modified with the VAIO Power Management To start the VAIO Power Management Viewer 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and VAIO Power Management Viewer ...

Page 142: ...Phone and Modem Options The Location Information window appears 4 Enter the required information and then click OK The Phone and Modem Options window appears 5 Select your location on the Dialing Rules tab 6 Click the Edit button to change the current configuration The Edit Location window appears Or Click the New button to configure your modem The New Location window appears 7 Check the country r...

Page 143: ...k that your modem is listed on the Modems tab If your modem is not listed click Add and follow the wizard 10 Click Apply OK Your modem is configured Before applying new country settings make sure your phone cable is disconnected from your computer ...

Page 144: ...rotection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For more information see the help file included with the software The VAIO HDD Protection is designed to minimize possibilities of dam...

Page 145: ... product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online specifications Contact VAIO Link ...

Page 146: ...ctrostatic discharge ESD can damage electronic components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from ...

Page 147: ...omponents of your computer will result in damage to the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C ...

Page 148: ...ry module 1 Shut down the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait about an hour until the computer cools down 4 Unscrew the screws indicated by the arrows below on the bottom of the computer and remove the memory module compartment cover ...

Page 149: ...IO Computer 5 Touch a metal object to discharge static electricity 6 Grasp the insulation sheet 1 tab and flip open the sheet The insulation sheet is equipped for module protection Do not pull it so hard as to damage the sheet ...

Page 150: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 8 Remove the new memory module from its packaging ...

Page 151: ...odule into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module Do not damage the insulation sheet equipped for module protection 10 Replace the memory module compartment cover 11 Tighten the screws on the bottom of the computer 12 Reinstall th...

Page 152: ...memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 153: ...dling the LCD Screen page 154 Using the Power Source page 155 Handling Your Computer page 156 Handling the Built in MOTION EYE Camera page 158 Handling Floppy Disks page 159 Handling Discs page 160 Using the Battery Pack page 161 Using Headphones page 162 Handling the Memory Stick page 163 Handling the Hard Disk page 164 Updating Your Computer page 165 ...

Page 154: ... images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process and does not indicate a malfunction Avoid rubbing the LCD sc...

Page 155: ...dden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outlet...

Page 156: ... place any objects on top of the computer Do not place your computer in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer ...

Page 157: ...table distance away from the set Use only specified peripheral equipment and interface cables Otherwise problems may occur Do not use cut or damaged connection cables If your computer is brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour before turning on the computer If any problems occur unplug the computer and conta...

Page 158: ...he built in MOTION EYE camera regardless of your computer s power state as it may cause the camera to malfunction The built in MOTION EYE camera is disabled while videos or still images are imported from an i LINK compatible device connected to the i LINK port Clean the lens protection cover of the built in MOTION EYE camera with a blower brush or a soft brush If the cover is extremely dirty wipe ...

Page 159: ...ources of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and put it in a storage case If the floppy disk comes with a label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or da...

Page 160: ...r alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth...

Page 161: ...ck This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping it on a hard surface If you are not using your computer for a long period of time remove the battery pack from the computer to prevent damage to the bat...

Page 162: ...ic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 163: ...location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick Be sure to make a backup copy of your valuable data Keep the Memory Stick and the Memory Stick adaptors out of reach of children There is a risk of swallowing them When using the...

Page 164: ...ul when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard dis...

Page 165: ... so that the computer can run more efficiently Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 4 Click Start All Programs VAIO Update 4 and VAIO Update Options and then follow the on screen instructions Your computer must be connected to the Internet to download the updates ...

Page 166: ...ggestions before contacting VAIO Link Computer page 168 System Security page 175 Battery page 176 Built in MOTION EYE Camera page 178 Internet page 180 Networking page 182 Bluetooth Technology page 187 Optical Discs page 191 Display page 195 Printing page 200 Microphone page 201 Mouse page 202 Speakers page 203 Touch Pad page 204 Keyboard page 205 Floppy Disks page 206 Audio Video page 207 ...

Page 167: ...167 n N Troubleshooting Memory Stick page 211 Peripherals page 212 Docking Station page 213 ...

Page 168: ...ged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the AC adapter and then press the power button to turn on your computer Condensation may cause your computer to malfunc...

Page 169: ... stops responding while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Shut Down to turn off your computer If your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Shut Down If the Windows Security window appears cli...

Page 170: ...his procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To resolve this problem turn off your computer and remove the ...

Page 171: ...he maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the current CPU speed instead of the maximum speed What should I do if Windows does not start and a message appears when I start my computer If you enter a wrong power on password three times consecutively the Enter Onetime Password...

Page 172: ...optimal graphic performance in this case is not guaranteed What should I do if I cannot remember the power on password If you have forgotten the power on password contact VAIO Link to reset it A reset fee will be charged Why doesn t my screen turn off after the automatic turn off time has passed The VAIO original screen saver disables the timer setting which you can select using the Windows power ...

Page 173: ...e M or m key to select your desired priority under Boot Priority and press the Enter key 5 Press the M or m key to select the device to which you want to assign the priority and press the Enter key 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the USB floppy disk dri...

Page 174: ... data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery partition and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Page 175: ...ect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the McAfee Internet Security Suite software program current with the latest updates from McAfee Inc To download and install the latest security updates follow these steps 1 Click Star...

Page 176: ...ed When should I recharge the battery pack When the battery charge level falls below 10 When both the charge and power indicator lights blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced To check the battery char...

Page 177: ...e using battery power Your computer can enter Hibernate mode while using battery power but some software programs and peripheral devices prevent the system from entering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 138 for information on how you can manually activate Hibe...

Page 178: ... images poor in quality The images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Handling the Built in MOTION EYE Camera page 158 Why do captured images contain dropped frames and audio interruptions The effect settings on your software...

Page 179: ...lue to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfunction What should I do if my computer becomes unstable when ...

Page 180: ...t the telephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Phone and Modem Options 4 On the Modems...

Page 181: ...ot connecting properly to other PC based modems fax machines or your ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure the ISP is not ...

Page 182: ... you want to connect your computer to a wireless LAN access point using the 5 GHz band make sure the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands is selected on the WLAN tab in the VAIO Smart Network settings window Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default Follow these steps to check the ...

Page 183: ...ange the settings follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Wireless Adapter Settings and Power Saving Mode 6 Select Maximum Performance from the drop down list both for On battery and Plugged in ...

Page 184: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstacles or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporarily over...

Page 185: ...t in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 182 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see...

Page 186: ...IO Smart Network window on the desktop follow these steps 1 Click Start All Programs and VAIO Control Center 2 Click Network Connections and VAIO Smart Network 3 Click Advanced in the right pane For information on the VAIO Smart Network software see the help file included with the software ...

Page 187: ...d device is also connected to other devices it may not appear in the Bluetooth Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicat...

Page 188: ... find this computer check box The data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or i...

Page 189: ... device to which it is connected Identify and remove obstacles between your computer and the device to which it is connected Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment Why can t I use the services supported by the connected Bluetooth device Connection is only possibl...

Page 190: ...onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to log off before switching users To log off your system click Start the arrow next to the Lock button and Log Off Why can t I exchange business card data with a mobile phone The business car...

Page 191: ...e optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Handling Discs page 160 for instructions What should I do if the drive tray does not open Make sure your computer is on Press the drive eject button If the drive eject button does not work click Start and Computer right click the optical disc drive icon and select Eject If none of the above options work inse...

Page 192: ...ed to clean the disc see Handling Discs page 160 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Right click the volume icon on the taskbar and click Ope...

Page 193: ...ing the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the package to make sure the region code is compatib...

Page 194: ... R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your optical disc drive Note the possibility that some bra...

Page 195: ... installed properly and is charged See Using the Battery Pack page 23 for more information If the display output is directed to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 33 for more information What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port This Q A entry applies to models with the ...

Page 196: ...deo memory of your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can check the total amo...

Page 197: ... returns to Normal mode from Sleep or Hibernate mode To save your preference for the brightness follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for br...

Page 198: ...attery power To save your preference for the brightness follow these steps 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Change when the computer sleeps under Power Options 4 Click Change advanced power settings 5 Scroll down the list and double click ATI Graphics Power Settings 6 Double click ATI PowerPlay Settings 7 Change the current option for On battery to Maximum Perform...

Page 199: ... for changing the options to detect the external display Then use the Fn F7 keys to change the display output How do I run Windows Aero This Q A entry applies to selected models only To run Windows Aero follow these steps 1 Click Start and Control Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options 4 Select Windows A...

Page 200: ...rom a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Properties 4 Click the Ports tab 5 Click to cancel the Enabl...

Page 201: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Page 202: ...to close the application window If the Alt F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys and then Restart with the M or m key and press the Enter key to ...

Page 203: ...e Fn F4 keys to turn up the volume loud enough to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has...

Page 204: ...window If the Alt F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys and then Restart with the M or m key and press the Enter key to restart your computer If ...

Page 205: ... change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator light is unlit If the N...

Page 206: ... Wait for the indicator light on the floppy disk drive to turn off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make sur...

Page 207: ... a software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operatin...

Page 208: ...to change the device for sound output Your computer may not be equipped with the HDMI output port See the online specifications to find out whether your computer is equipped with the HDMI output port 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Playback tab select the desired device for sound output and click...

Page 209: ... device if you want to hear sound from the device connected to a port such as the HDMI output port optical output port or headphones jack For the detailed procedure see How do I change the sound output device page 208 If you still hear no sound from the sound output device follow these steps 1 Follow steps 1 to 4 in How do I change the sound output device page 208 2 On the Playback tab select the ...

Page 210: ... Click the Supported Formats tab 6 Click to select the DTS Audio and Dolby Digital check boxes 7 Click OK If the Dolby Digital or DTS output is connected to a device that does not support it the device will not play any sound In such a case cancel the DTS Audio and Dolby Digital check boxes Why do sound interruptions and or dropped frames occur when I play high definition videos such as those reco...

Page 211: ...n To format a Memory Stick page 56 Why can t I save music files onto my Memory Stick Copyright protected music can only be checked out to the Memory Stick with the MagicGate logo Use of recorded music requires permission from the copyright holders Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources Can I copy images from a digital camera using...

Page 212: ...et Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a dev...

Page 213: ...ng such devices and then try again If the above does not work shut down your computer and disconnect it from the docking station When the battery pack is running out of power you cannot disconnect your computer from the docking station Charge the battery pack or shut down the computer and then try again Be sure to return to the originally logged on user before disconnecting your computer from the ...

Page 214: ...214 n N Support Options Support Options This section contains information on where to go for answers to questions about your VAIO computer Sony Support Information page 215 e Support page 216 ...

Page 215: ...ooting Go to http www vaio link com e Support This interactive part of our web site http www vaio link com allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Link by telephone try to solve the problem by reading the printed and non printed documentation ...

Page 216: ... Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an e mail with the link to the e Support Web Portal your Customer ID and a basic explanation within a few hours All you need to do is activate your account by clicking on the provided link in the e mail You are now ready to create your first case You can access the e Supp...

Page 217: ...es from Monday till Friday between 8 am and 6 pm Is there a cost involved for using e Support No this is a free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an e mail notifying you that your case has been updated ...

Page 218: ...emarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection Roxio Easy Media Creator is a trademark of Sonic Solutions WinDVD for VAIO and WinDVD BD for VAIO are trademarks of InterVideo Inc ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft Inc ArcSoft WebCam Companion is a trade...

Page 219: ...arks of HDMI Licensing LLC ENERGY STAR and the ENERGY STAR mark are registered U S marks All other names of systems products and services are trademarks of their respective owners In the manual the or marks are not specified Specifications are subject to change without notice All other trademarks are trademarks of their respective owners See the online specifications to find out what software is a...

Page 220: ... 2009 Sony Corporation n ...

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