Troubleshooting
What should I do if Windows does not start, showing a message, when I start my
computer?
If you enter a wrong power-on password three times consecutively, the
Enter Onetime Password
message appears. If you
enter a wrong power-on password three times consecutively again, the
System Disabled
message appears and Windows
will not start. Press and hold the power button for more than four seconds to check that the power indicator goes off. Wait for
10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the
Num lock indicator and Caps lock indicator are off. If any are lit, press the
Num Lk
key or the
Caps Lock
key to turn off the
indicator before entering the password.
What should I do if my game software does not work or it keeps crashing?
❑
Check the Web site of the game if there are any patches or updates to download.
❑
Make sure you have installed the latest video driver.
❑
On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is
not guaranteed.
What should I do if I cannot remember the BIOS password?
If you have forgotten the BIOS password, contact an authorized Sony Service Center to reset it. A reset fee will be charged.
To find the nearest center or agent, see
Sony Support Information
.
Why does it take time before my computer starts?
❑
If the Symantec-Norton Firewall is active, it may take some time before the desktop screen appears due to network
security checkups.
❑
If the TPM is enabled, it will take longer before the VAIO logo appears due to security checks at computer startup.
