Troubleshooting
What should I do if my computer or software stops responding?
❑
If your computer stops responding while a software application is running, press the
Alt
+
F4
keys to close the application
window.
❑
If the
Alt
+
F4
keys do not work, click
Start
,
Turn Off Computer
, and then
Turn Off
.
❑
If your computer does not turn off, press the
Ctrl
+
Alt
+
Delete
keys and select
Turn Off
from the
Shut Down
menu.
!
Turning off your computer with the
Ctrl
+
Alt
+
Delete
keys or the power button may cause loss of unsaved data.
❑
If your computer still does not turn off, press and hold the power button until the computer turns off.
❑
Remove the AC adapter and battery pack.
❑
Try reinstalling the software.
❑
Contact the software publisher or designated provider for technical support.
Why doesn't my computer enter Standby or Hibernate mode?
Your computer may become unstable if the operating mode is changed before the computer completely enters Standby or
Hibernate mode.
To restore your computer to normal operating stability
1
Close all open programs.
2
Click
Start
,
Turn Off Computer
, and then
Restart
.
3
If your computer does not restart, press the
Ctrl
+
Alt
+
Delete
keys and select
Restart
from the
Shut Down
menu.
4
If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the power button may cause loss of unsaved data.