112
Troubleshooting
Internet
Why doesn't my modem work?
❑
Make sure the telephone cable is securely plugged into the Modem port on the computer and the wall jack.
❑
Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
❑
Make sure the telephone number the program is dialing is correct.
❑
Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
❑
Make sure that the modem is the only device connected to your phone line.
❑
Check the following setting:
1
Click Start and then Control Panel.
2
Click Printers and Other Hardware.
3
Click Phone and Modem Options.
4
On the Modems tab, check that your modem is listed.
5
On the Dialing Rules tab, check the location information is correct.
