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Troubleshooting
Troubleshooting the optical disc drive
My optical disc drive tray does not open
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Make sure the computer is turned on and press the disc eject button.
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Click Start and then My Computer. Right-click the optical disc drive and select Eject.
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Make sure the computer is not in Standby or Hibernate mode.
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If this does not work, try the following:
Turn off the computer and insert a sharp, pointed object (for example a paperclip) into the manual eject hole* on the optical
disc drive to slide out the tray.
* The location of the eject button and hole depends on your model of your computer. See
I cannot play a disc
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After inserting the disc, wait for a few seconds for the system to detect it before you try to access it.
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Make sure the label of the disc is facing up.
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If the disc requires software, make sure the software is installed according to the instructions of the program.
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Check the volume of your speakers.
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Clean the disc with an appropriate cleaner.
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Make sure the computer is running on AC power supply only and try the disc again.
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There may be condensation in the drive. Remove the disc and leave the drive open for approximately one hour. Remove
the battery while you wait for the condensation to disappear.
