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Troubleshooting
Mouse
What should I do if the computer doesn't recognize the mouse?
❑
Confirm that the supplied AA batteries are properly installed.
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Press the CONNECT button on the mouse and the computer to re-establish the connection between the two devices.
What should I do if the pointer doesn't move when I use the mouse?
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Make sure another mouse is not installed.
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If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer.
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If you still cannot use the pointer, restart the computer. You can restart the computer three different ways:
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Press the Windows key, and press the U key. When the Turn off computer window appears, press the R key.
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Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager window appears, press the Alt key
to highlight the menu bar, and press the
,
key to select Shut Down. Press the Enter key, and then press the R key.
❑
Press and hold the power button. When the computer turns off, wait 10 to 15 seconds then press the power button again
to restart the computer.
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If you are using a wireless optical mouse:
❑
Confirm that the supplied AA batteries are properly installed.
❑
Press the CONNECT button on the mouse and the computer to re-establish the connection between the two devices.
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Verify the infrared receiver on the computer's front panel is free of obstructions that may prevent proper operation.
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Avoid using radio-controlled toys or equipment, CB radios, and other wireless devices in the area near your wireless mouse.
These devices may cause interference, causing your mouse to stop working properly.
❑
Do not place metal furniture near your computer or wireless mouse, as this may create interference, causing your mouse to
stop working properly.
