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Getting help
60
Clean the disc with an appropriate cleaner.
Moisture condensation may have occurred. Leave the computer for at least 1 hour before turning it on.
I cannot play a DVD-ROM
If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you
are trying to play is incompatible with the DVD-ROM drive on your VAIO desktop. The region code is
listed on the packaging of the disc.
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For
best results, change the resolution in the Windows
®
Control Panel
–
Appearance and Themes
-
Display
-
Settings
to 800 x 600 using 8-bit colour.
If you see the video but cannot hear sound, check all of the following:
Make sure the mute setting is off in your DVD player software.
Check the master volume setting in the
Audio Mixer
. If you have connected external speakers, check
the volume settings for your computer speakers and check the connections between your speakers
and the computer.
In the
Device Manager
, check that the correct drivers are installed properly. To display the
Device
Manager
, Go to the
Control Panel
. Click
Performance and Maintenance
, and then the
System
icon. In the
System
Properties
dialog box, click on the
Hardware
tab.
A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary,
reboot the computer, remove the disc and then check that it is not dirty or damaged.
On your computer, the default DVD region code is 2, which is the region code for European DVDs. Do not change this setting using the Region Code
Change function in Windows
®
, or any other software application. System malfunctions originating from the user changing the DVD region code are
beyond the scope of your warranty and will result in service charges for repair.
